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“Very bad experience” 1 of 5 bubbles
Review of TOWNS Apartments

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TOWNS Apartments
Ranked #111 of 201 Specialty Lodging in Vienna
Milan, Italy
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very bad experience”
1 of 5 bubbles Reviewed July 3, 2010

We has a very bad experience with Towns Apartments.
First of all, we have not received any instructions with our booking and had to wait on the street with all the luggage and a child, as nobody was present in the office or answering the phone.
Kitchen is very small and you can also smell what others are cooking tonight.
No air conditioner or fan, very hot, and if you open windows you will have lots of mosquitos in the room.
The last and most important thing - lots of noise. We could her all the neighbors.
One morning someone has been throwing up very loudly at 7am and another morning at 6 am (!!) a group of people arrived and they were waiting on a street, chatting very loudly and yelling for about an hour.
Internet was very important for me and I made sure to choose a place that offers connection. Our internet worked only once for about an hour and was down for the rest of the stay.

  • Stayed July 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MiaSays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    5
    1
    2
    0
    4
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1
1
Solo
0
4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Worldwide
1 review
1 of 5 bubbles Reviewed November 16, 2009

I was very unhappy with Towns Apartment service. If you need a quick place to stay, definitely do not consider this. Me and my family had an itinerary change and needed a place to stay in Vienna on short notice, and I picked this as the pictures of the rooms look nice.

I tried to repeatedly contact the management after 9AM but no one would ever pick up the phone, even though the voice-mail said they were open from 9AM - 6PM M-F. They did respond to my email and said a room was available, so we began the drive from Venice to Vienna with what I felt was a room waiting for us.

When I arrived at Towns Apartments, we didn't really like the small street that it is on as it is quite dark and had several homeless squatting on it. But it didn't matter, because at 5:15PM the front door to the place was locked! To no avail, after buzzing the office for 15 minutes and repeatedly calling, no one ever answered the door. Thinking that an emergency may have happened, we went to an early dinner and when we returned there was still no answer at the door. I checked my email at this point and to my surprise there was an email from Towns Apartments saying they were booked full, but the email was not sent until 5:35PM, so while we were standing outside!!! Needless to say, the service here was terrible. Go somewhere else.

Stayed November 2009
Helpful?
Thank jimworldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TOWNS Apartments

Property: TOWNS Apartments
Address: Barichgasse 3 | 1030, Vienna 1030, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #111 of 201 Specialty Lodging in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — TOWNS Apartments 3.5*
Number of rooms: 3
Official Description (provided by the hotel):
Located in the 3rd district of Vienna, Towns Apartment are only a 5-minute metro ride away from St. Stephen's Cathedral. The spacious and stylish apartments have a fully equipped kitchen and offer free internet access. Each apartment comes with a dishwasher, a microwave oven, a fridge-freezer and a designer bathroom. There is also a flat-screen cable TV and a DVD player, as well as enough storage space in all apartments. Free Wi-Fi and wired internet access is provided.A laundry room with a washing machine and a dryer are available free of charge. Private parking is available near the Towns Apartments.Please note that the apartments are strictly non-smoking. Non-compliance leads to a substantial cleaning fee.Guests are kindly requested to inform Towns Apartments about their arrival time at least 2 days before arrival by telephone, e-mail, or fax. If possible, the flight or train number should be included. ... more   less 
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