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Best Western Plus Amedia Wien
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Reviews (783)
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All reviewscity centrebus stopinternational airportnice hotelroom was spacious and cleanfree wifiair conlarge bedgood sizehotel is situatedrecommend this hotelstayed two nightspublic transportthe hotel staffvery pleasant stayshort breakbuffet breakfast
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Reviewed May 7, 2014

Well, there are not enough words to express our unpleasant experience with Amedia Hotel Wien. Neither to say we chose Amedia to be fairly close to the city center as we wanted to get as much from Wien as possible given the limited time available.
To summarize, the 2 nights stay (2 rooms, 4 adults) in Wien was planned more than half an year in advance. Now, imagine getting there after an 8 hour drive just to be informed that due to technical issues they can’t host us.
So far so good, bad things happen all the time you’d say and this sort of things can’t be foreseen.
The alternative they gave was NH Vienna Airport hotel which, of course, was just near the Airport, something that we were not told or given directions upon. Can you imagine getting a point drawn by a staff member on a Tourist map that is nowhere near the real location? This hotel doesn’t even appear on the map because it is not in Wien. They didn’t even told us the hotel is at the Airport so of course we got lost in Wien as there are other 3 or 4 hotels that have the same name.
Told you that we were after an 8 hour drive already so please imagine driving in Wien to find the NH Wien hotel for an additional at least 2.5 Hours until the only option left was to pay a taxi driver 30 Euros only to drive ahead of us to help find the hotel which is OUTSIDE Wien.
Eventually we arrived there at 6 pm to find the rooms with dirty floors (although fairly good otherwise). Our planned half day evening walk was just gone as we were exhausted.
You think this is everything? No, of course not.
Our initial booking included city stay (2-3 metro stations from city center) as we wanted to have restaurants available and walking distances to different objectives, free landline calls to most of EU countries, 17 euro/day parking and others.
The NH Airport Hotel was OUTSIDE the city but with a Train line that took ~30 mins to reach Wien (without including the walk through the airport, roughly 10 minutes and the waiting time) and it was double priced than city transport. This hotel had 22.8 euro/day parking, airport prices (you all know what this means) and 0 (Zero) restaurants where one could eat at a decent price. Add to the menu the fact that any call made, even landline would cost 1 euro/min and they needed to preauthorize the credit card. No touristic activities were available anywhere close to this one.

The biggest dissapoint didn’t came from this unpleasant surprise but from the fact that they didn’t had the courtesy to give us a phone call or drop an email before we got there. We would have looked at different perspectives and chose the best option for us, even if it would have meant to rescheduele our stay there or even stay at a lower ranked hotel but within the city.

Now, the rating will stay so every tourist can decide what’s best for him.
I do hope for the staff and management to treat their guests better in similar situations and, as it is said in the touristic services, “Treat their guests as their own child”.

I was assurred following a difficult phone conversation that the transport from the Airport to the City will be covered by Amedia because of the whole situation. I kept all metro and train tickets and I do hope that at least we’ll manage to get some of the money back.
It is not much (about 70 Euro) but considerably less expensive than it would have been the taxi.

I wish to all tourists out there safe, pleasant and fully enjoyable trips.
Take care!

  • Stayed: May 2014, traveled with family
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6  Thank AdrianTVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

Stayed at this hotel from 25-April-2014 - 05-May-2014 in Room 515. In short, the service, cleanliness, breakfast, location, room etc were excellent. This hotel lacked nothing! It was 5-star standard (in my opinion). The hotel staff made me feel welcome and comfortable. They fulfilled all my request with no signs of hesitation. The decor of the hotel was amazing. The room was comfortable and elegantly designed. The bathroom was amazing. There were lots of options for breakfasts and transport to the city center was easy. There are lots of shopping and food options within walking distance. I absolutely loved this hotel (it is probably the best I've stayed in thus far). What makes this hotel outstanding is the service from staff. Do give it a try - you won't be disappointed.

  • Stayed: April 2014, traveled on business
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2  Thank Avidesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

Really nice hotel with very friendly and helpful reception staff. The room was spacious and clean there was absolutely nothing to complain about. We booked our 3 nights here as part of a BA deal and enjoyed a great Easter long weekend here. Yes the hotel is a little out of the centre but with the Vienna Card we purchased we were in the centre either by tram or bus inside 15 minutes. Yes the breakfast is expensive, but with Aldi and other good stores within 50 metres the breakfast problem was solved. Do take a small portable kettle though as the room does not have one. A great experience.

  • Stayed: April 2014, traveled as a couple
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2  Thank CranleighChatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2014

At full rack rate then this is strictly a business expense hotel. Book ahead and get a realistic price and it's very good value (4 days before Easter €270). Brealfast is €17 each if not included which is extortionate but there is an Aldi next door and a bakery opposite which we used and save a good amount of cash.

Don't be put off by it being out of the tourist belt. Buses stop outside virtually every 6 - 8 minutes and get you into the main city in about 10 minutes, or take the tube which is about 10 - 15 mins walk away.

Room was spacious and clean and had air-con - free internet was good and of a decent speed albeit you need a new code every day from reception.

All in all a good choice.

  • Stayed: April 2014, traveled with friends
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1  Thank Dean062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

Nice brand new rooms, very clean with great bathroom, speedy wifi and nice free phone calls, good location with convinient bus! Only coffee facilities in the room missing! The whole experience was great and at a very good price!

  • Stayed: March 2014
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1  Thank TSIMIMAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAMEDIA, Manager at Best Western Plus Amedia Wien, responded to this reviewResponded March 26, 2014

Dear TSIMIMAR!
First of all, thank you so much, for your feedback to your stay in our house!
We are very happy, that you had a great time and had enjoyed your stay. Today, we are very happy, to see you as soon as possible. All the best from the sunny Vienna, your AMEDIA Hotel Wien team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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