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“Your Austrian Grandmother's Immaculate Condo in Vienna”
5 of 5 bubbles Review of Pension Sacher

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Pension Sacher
Ranked #9 of 195 Specialty Lodging in Vienna
Certificate of Excellence
San Francisco, California
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Your Austrian Grandmother's Immaculate Condo in Vienna”
5 of 5 bubbles Reviewed September 24, 2012

I stayed at Pension Sacher am Stephansplatz for four nights in August. These apartments are a wonderful alternative to a hotel.

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Best features:
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- The apartments are super clean and spacious. Honey, we could live here!

- They couldn't be in a more central location in the old city.

- The bed was very comfortable. Be aware that the king bed is a European king - two twins put together. Pillows were nice. There was an issue with the sheets - see way below.

- Although most Pension Sacher apartments have cathedral views, ours was at the back of the building and had a deck with a view of the apartments across an alley. Ask for these if you prefer peace and quiet over views. Speaking of which, we never heard anyone else moving around in adjacent apartments - yay!

- The doors to the deck open two different ways depending on how you turn the doorknob. You can open them like a regular door, or you can open them from the top to prevent anyone from getting in but still allow air flow. We encountered this nifty feature all over Austria. Why don't all doors and windows work this way?

- Air conditioning worked great, and we needed it. Also, it hummed continuously instead of automatically switching on and off, which meant our sleep wasn't interrupted.

- Internet WiFi worked very well throughout.

- Claudia, our host, was extremely nice, kind, and helpful. She provided maps, recommended restaurants for breakfast and lunch, made sure we knew when staff was onsite and when they weren't, showed us the reading library, and ensured that both checkin and checkout were handled efficiently. Also, we had originally planned to be a party of three, but ended up being two, and Claudia automatically adjusted our rate down. Thank you!

- We didn't use the kitchen except for the refrigerator but it seemed well equipped.

- There is a great breakfast place ~1 block away, Cafe Korb (Brandstätte 9 1010 Wien Austria‎). Be aware that they don't open till late in the morning on Sundays - something like 11am. Really, the entire city shuts down on Sundays.

- There's an awesome lunch/dinner restaurant one block away, Wein & Co. Bar, with outdoor seating and lovely small plates (surely you've had enough fried, flattened wienerschnitzel by now, darling). But BE WARNED: the Italian restaurant CANTINETTA ANTINORI right next door is a HORRIBLE TOURIST TRAP with dull food and outrageous prices - dinner for 2 with one glass of house wine was over $350 - just run, run, run away. The outdoor seating for these two restaurants blends together, so make sure you're in the right place. If you want Italian food, walk the opposite direction on Rotenturmstraße to Ristorante Fratelli or Mrs. Romana Casa, both also a block away. Bonus: you can get some really odd flavored gelatos on your walk home - like, sesame seed.... on second thought, get the hazelnut.

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Things to be aware of:
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- Pension Sacher is located on the 7th floor of what looks like a concrete corporate bank building that's also occupied by a variety of professional offices. The doorway is hard to see and poorly marked. Start at the intersection of Rotenturmstraße and Brandstätte, then walk about 30 feet into the colonnade and look left. The door is an unmarked single glass door. Review the tenant index and press the buzzer to get in. The foyer is unattended except on Sunday mornings when someone comes to hose down the first floor (!). The elevator works well but is up ~7 stairs.

- The furnishings in the apartment are in excellent condition but have a vintage look that gives the space a dated air - kind of like visiting your dear old Austrian grandmother's condo. Doilies and dried flowers; white linen tablecloth on the dining room table; faux petit point upholstery on the sofa. On the upside, American hotels usually have a bunch of melamine and particleboard and wall to wall carpets hiding gawd knows what underneath. All the furniture in Pension Sacher is real wood, and the floors are real parquet, which allergy sufferers and clean air freaks will really appreciate.

- The shower was quite small and there is no bathtub. Water flow was great.

- The TV is wall mounted and not well situated for viewing (we didn't care; we never even turned it on).

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Disliked
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- Poor quality sheets: The sheets were cheap cotton-poly blend jersey and were pilling pretty badly. Basically the antithesis of crisp, which would have been appreciated in the humid weather. Given the quality of everything else in the apartment, I urge Pension Sacher to upgrade their sheets.

- Brand Central Station: although Pension Sacher is in a very central "old city" location, rather than having its own unique feel like downtown Paris, Florence, London, Rome, Athens, Rhodes, Mexico City, Toronto, Chicago, etc, old city Vienna feels more like Times Square and is frequently as mobbed. At ground level the area is completely taken over by global brand retailers and clothing and shoe shops. Louis Vuitton, Coach, Reebok, Nike, Cartier, etc. Also, too many candy and gelato places, t-shirt and Mozart chocolate vendors, etc. Not much to be done about this I suppose, except.... To the Wayback Machine!

Room Tip: Choose a front room for cathedral views, back room for outdoor deck and quiet.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank drustrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
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English first
Leighton Buzzard UK
Level Contributor
74 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

Very comfortable, family run accommodation. Traditional furnishings with recently upgraded kitchens, fridge and dishwasher, some have full ovens, others just microwaves, check if this is important to you. Washing machine in bathroom. Loads of bars and restaurants within mintues walk and a Billa supermarket around the corner. Owners could not be more friendly and accommodating. Perfect position with great views of the cathedral from some apartments, again check. Seconds from the Stephensplatz metro and a 5 minute walk from the drop off point for the airport shuttle (13 Euros return). It can be a little noisy if you need the windows open at night, but find me a central city location anywhere in the world that is quiet!! Good metro transport system in Vienna with a single one fare trip costing 2 Euros.

Room Tip: Ask about view and full oven if required.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burcottbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

Our family of 4 stayed in 2 apartments at the pension for 3 nights. What a wonderful experience from start to finish. I reserved the rooms via email with the hotel directly. The owners answered all my emails promptly. I had to make some changes to our dates and they were very accommodating. They even arranged for someone to pick us up from the airport who was waiting for us at the designated meeting place. We had requested a van so that our suitcases would fit. Not a problem!
We arrived quite early in the morning and were warmly greeted. Both rooms were ready and the check in process took just a few minutes. Very different from north America. The location is unbelievable, right in Stephensplatz and close to everything. We walked everywhere and took public transportation only once to go to Schonbrunn Palace. We had requested air-conditioned rooms and boy are we glad. Vienna was hot and we would have been very uncomfortable otherwise. The a/c worked like magic. The apartments had all the essentials. We stocked up at the supermarket which was a 5 minute walk and had all our breakfasts and some lunches at our hotel. Very convenient and allowed us to take a little break in the day to watch the Olympics. Although our rooms overlooked the busy plaza, our room was very quiet at night.
After we left Vienna for our next destination, I realized that I had left some clothes behind in the closet. I emailed the owners and they mailed my clothes back to Canada without charging me. My clothes arrived the day after we returned home!
We would definitely return to Vienna and this hotel without any hesitation. It was the favourite part of our 2-week trip. Our only regret is that we weren't able to stay longer.

Room Tip: Choose an air conditioned room in summer.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Traveller607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 15, 2012

I left Vienna a few days ago and stayed in Pension Sacher in suite #2 for five nights. The location is the best possible in Vienna. The owners are friendly, kind, and polite. Whenever you see them, they would warm your heart with a nice smile. I can't say enough good things about the place. Yes, the furnitures are old, but I think that makes it more charming. Just one thing that if you are a light sleeper, ask for a room in the back of the building. There are bunch of restaurants, pubs, and Casinos around that area. So you hear people on the street sometimes till 4 am...

Room Tip: You can get a bus from the airport to schewdenplarz and just walk to Stephansplatz for 5 minutes.
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mitrablue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Level Contributor
216 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed August 5, 2012

The views from this apartment look as those in the pictures, only better. Location is terrific-right on Stephansplatz, one of the main areas in Vienna and has Stephansdom (St. Stephen's Cathedral). You could lie in bed almost and enjoy the view! Spacious bedroom, living room, bath with tub and shower and washer (no dryer), and kitchen area. No air conditioning and it was unseasonalbly hot when we were there. Host brought in a portable air conditioner that helped and we could have windows open when the noise died down at night. Older decor which wasn't the best for allergies but ok. Host and his family were great and helpful with directions, etc. Easy to reach from train station. On upper (7th) floor but elevator. Secure entrances.

Room Tip: Ask for an apartment with view of Stephanplatz.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCTraveller42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
896 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 823 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

The Pension Sacher is ideally located, just across from St. Stephan's. Walk out the front door to the heart of Vienna. Getting there from the airport is quick (20 minutes), easy and inexpensive via bus to Schwedenplatz. The Pension is about a 7 minute walk from there.

Our room had a large living/dining room, with a flat screen TV, a very large balcony, a full kitchen, one bedroom, a sink/shower room and a commode room. Lots of space to spread out, with furniture, drapes and carpets more like a home than a hotel.

The Sacher family is delightful, ready to assist in any way. Talk to them about their family history; their ancestors created the famous sachertorte.

We chose apartment 23 which is the only one on the backside. We were happy with this because we know that the noise on the other side can be very loud. Since there is no air conditioning, we could leave our windows wide open all night and not be bothered. That would not have been possible on the other side. If noise matters to you, please be conscious of this. On the other hand, if the view is paramount and it's the time of year when the temperature is down, choose a front side apartment.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony-Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 20, 2012

I cannot add more to what everyone here has said about this apartment and about the Sacher family. This was the best value for money we got during our entire Europe vacation, not to mention the hospitality. The Sacher family's personal touch made us feel like they were our family and we felt like we were home.

We stayed in the two room apartment not facing Stephansplatz but it did not matter because all we had to do was take the elevator down and we were in the midst of all the action. We did see the apartments on the other side with the view and they were just awesome! Although we could make breakfast in the kitchen available, we couldn't resist picking up pastries from Cafe Aida and Weinerworm at the plaza. Absolutely delicious!!

I want to thank everyone here for their recommendations and also wanted to do my part in spreading the good word about the "Best kept secret of Vienna"

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ssss06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pension Sacher

Property: Pension Sacher
Address: Rotenturmstrasse 1/7 | 7th Floor, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #9 of 195 Specialty Lodging in Vienna
Number of rooms: 9
Official Description (provided by the hotel):
Welcome The Pension Sacher am Stephansplatz is located in the center of old Vienna. The apartments are run by the well-known Sacher family who are rich in tradition and history. All nine apartments are located on the 7th floor. Seven of them provide a fantastic view directly overlooking St. Stephan's Cathedral. We would be very glad welcoming you! ... more   less 
Also Known As:
Apartment Pension Sacher Hotel Vienna
Apartment Hotel Vienna
Apartment Hotel Sacher

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