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Hotel Mercure Wien Westbahnhof
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All reviewstrain stationwelcome drinktea coffee making facilitiesconvenient locationexcellent locationthe main shopping streetminute walkeasy accesscentral viennabreakfast roomwiencitymariahilferstrassereachablestopsreceptionistkettle
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252 - 257 of 1,077 reviews
Reviewed May 12, 2014 via mobile

This Hotel Mercure is not one of the best. The service is good. The elevators are SUPER SMALL. If you have more than one luggage, you and your luggage will not fit. The rooms are OK.... There is no way for you to access the internet WIFI without sitting in the lobby. The location of the hotel is SUPERB. You are a minutes walk from the train station and shopping districts. If you plan not to stay in your room a lot. This is the place for you!

  • Stayed: November 2013
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1  Thank DreEnergy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

Encountered a bit of problem locate the hotel as it was hiding somewhere behind the Wien Westbahnhof Hbf.During check in the stern staff stated I was given free "upgrade" room?!
In order to get to assigned room lift I need to walk through few ballroom with 3 steps(staircase)with my 2 luggages up and down.Passby uncovered smoking room.That slow antique squeezing lift hardly can take in more than 3 persons at one time!
I was assigned room 457. Old basic room which don't look like it was been upgraded! But more to been "udergraded". Everything look old,carpet look dirty,have to put on my own slipper in the room as the hotel don't provide any. Double small too small,dusty noise room facing the main street. Aircon was disable during my 3 night stays due to the cold weather.
Wifi connection is a nightmare for me. Easily get disconnected. Connection is DAM slow don't expect to watch any video clip online,you will be irritated! Approached the receptionist for assistance regarding the Wifi connection but was annoyance. The answer from her is she can't do anything and want me to surf at lobby or computer located at the lobby. What the purpose of providing such a lousy Wifi connection!
Breakfast restaurant always pack with tourist. Variety of hot/cold dishes served,breads,beverages(even wine),fruits etc they even served fried noodles(very salty)which hardly found in European countries hotel.
Dissapointed stays! Don't expect a 4☆hotel provide this type of service! A terrible location "upgraded" hiding at the corner of the hotel.(There is another new spacious lift located just infront of the main entrance) Regretting of chosing this hotel during my 3 days in Vienna.

Room Tip: Never take "upgradeded" room located right at the corner. Lousy Wifi connection,horrible lift etc.
  • Stayed: April 2014, traveled with family
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1  Thank morinaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 19, 2014

This was our first time in Vienna, and most of the time we spent in the city. We bought Vienna Cards from reseption and used the metro (nearest station only 200m away) every day, easy way to get around the city. Hotel staff were very friendly and helpful, breakfast was avesome and we had wifi in our rooms while it was told to be only in the lobby.

Only negative thing was that our room was quite cold. We had to put one towel to the air shaft so we could sleep without the cold wind coming out of it. Also one day we come back to the hotel at 7pm. and our rooms window was left open after cleaning.

  • Stayed: April 2014, traveled with friends
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Thank Suvi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2014

The hotel is located near the central street Mariahilferstrasse and the Westbanhof train station that serves the metro as well. The room was quite good, nothing to complain and bathroom was also good and clean (with an actual bath). Staff was very helpful and polite while the breakfast was very very good.

Highly recommended taking into account the great location.

  • Stayed: March 2014, traveled solo
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Thank Stephanos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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