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All reviews train station shopping street convenient location no air conditioning minute walk excellent location christmas market easy access vienna airport visiting vienna breakfast room city centre public transport wien mariahilferstrasse stops reachable
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Reviewed December 19, 2013

Date of stay: December 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ChristoffSeibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded January 8, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 4, 2013

Date of stay: November 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ChristoffSeibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded December 5, 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 20, 2013

Stayed in this hotel for 7 nights at the end of October. The room wasn't huge but it was clean and suited us just fine. The bathroom was also spotless and shower was nice and warm! No wifi in the room but it was available it the lobby, which was nice to sit in. The staff were really nice and friendly, especially the girls who were on reception.
This hotel is a really good location for getting around. It is right opposite Westbahnhof station where you can get the U-Bahn into the city centre in less than ten minutes.
Overall it was a very good stay and would stay here again if I was ever back in Vienna.

Date of stay: October 2013
  • Trip type: Traveled as a couple
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1  Thank A_Mc186605864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoff S, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded November 26, 2013

Dear guest!

We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Mercure Wien Westbahnhof

Booking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like.

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Reviewed November 11, 2013 via mobile

Hotel is right across the road from Innsbruck hbf. Easy to find when we arrived at night. Just look up for the neon sign. Comfortable room. Same thin towels. Convenient access to the metro U bahn.
Rained on day of departure. That was the only gripe _walking in the rain to the station. No shade. Breakfast commendable. Good value.

Date of stay: November 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank DLkkkhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoff S, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded November 15, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof

Booking online has several advantages: benefit from the Mercure best-price guarantee, collect Le Club Accorhotels points and save money with our special offers and promotions. Try it now. And whenever you like. At mercure.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

The room is narrow but quite comfortable. It's clean enough. The worst thing is no WiFi in the room. Of course there was cable but it's inconvenient. You have to go downstairs to use internet because you wake up the kids every time if you try to use cable in the morning. Towels are changed rarely.

Date of stay: November 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Dmitry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoff S, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded November 16, 2013

Dear guest,

thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

The hotel offers W-LAN connection free of charge, also in 72 rooms of the superior category. An upgrade to this category is always possible.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof

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