Dear guest,
thank you very much for taking the time to describe your impressions regarding your stay in our hotel. First of all, we would like to apologise for the inconveniences described!
We have already 170 rooms renovated, these can be booked as "classic" or "superior" category in the internet. During your stay, few of these rooms have been available, so that we could change your room to feel more comfortable.
Our plans are to renovate the last 82 room in 2013, so that all carpets will be new.
The rate during your stay was so high, because of a hudge congress in Vienna.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.
Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof