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Hotel Mercure Wien Westbahnhof
Ranked #154 of 361 Hotels in Vienna
Brasov, Romania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good choice”
Reviewed July 17, 2012

Small rooms, EXCELLENT breakfasts, no Free WiFi. In a nut shell, it's good enough for what you pay.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TadashiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear guest,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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963 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 16, 2012

Initially given a room on the 2nd floor which was shabby, outdated and HOT with no air-conditioning, about 2 star standard. After complaining, we were moved to the 4th floor into the refurbished part, which was fine. The restaurant was excellent. Wi-fi only available in the lobby or through some antiquated cable or through the TV. Very close to the Westbahnhof station, easy access to the centre and where our train for Budapest left.

Room Tip: If you are given a second rate room, ask for a move.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Pamelafro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear Pamela,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

We have already 170 rooms renovated, which can be booked as "Superior" rooms in the internet. 72 of them have wireless internet connection while all other 180 rooms offer in room high speed internet via cable without charge.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Francescas, France
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2012

it is excellent hotel. very clean.not far from the city centre . the staff of this hotel are very friendly.i will recommend it for my friends .

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear guest,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
131 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 9, 2012

It was a nice place to stay, walking distance to shopping, across the street from the train station and from the busses and subway. Small rooms, but expected in Europe. Nice breakfast buffet.
A little noisy.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frabel-62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear guest,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 6, 2012

Vienna was so hot in June and the hotel aircone was set to 20deg. But it was not really 20. The hotel is in the middle of the city right in front of a big shopping centre and train station. But the heat and smell if old carpet werent pleasant. Staff were lovely and helpful. They were happy to help.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear Asra,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

During your stay, the temperature in Vienna was extraordinary high, unfortunatly the air condition could not cool down to 20 degrees.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 5, 2012

Nice hotel with decent rooms and facilities.. Good location just outside the west bahnhof.. Free Internet in the hotel rooms which sometimes works sometimes doesn't... Very good breakfast spread... Nice bar and restaurant.. Overall good hotel for a short stay...

Stayed June 2012, traveled with family
Helpful?
Thank Payall123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear guest,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timisoara, Romania
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 3, 2012

Due to the late arrival of my incoming flight, I could not catch my connexion. Austrian Airlines took care of me for the night, providing me with accommodation until my next flight in the form of one night at the Hotel Mercure Wien Westbahnhof. I had stayed previously at another Mercure - in Graz - so I knew I would enjoy my stay. Indeed, it was the case.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank virgiliupop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, August 14, 2012
Dear guest,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive mainly positive feedback and as I can read you will be a regular guest at Mercure Hotels in Austria.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christoff Seibert
General Manager
Hotel Mercure Wien Westbahnhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mercure Wien Westbahnhof

Property: Hotel Mercure Wien Westbahnhof
Address: Felberstrasse 4, Vienna 1150, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#113 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna

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