We stayed for four nights in June. The hotel is very stylish and comfy. The rooms are relatively large and well designed. The location is great. It is located on the mariahillferstrace - not in the center but close enough. Despite all those benefits we encountered a quite serious service issue that damaged our stay and therefore the beginning of our trip. Our reservation was specifically for two rooms with queen beds (we were two couples). Despite that we received two rooms with twin beds (separate ones). The hotel didn’t have any other rooms to offer that night. Next morning we had to pack again everything and take the luggage to the lobby. They told us that they will put them in the new queen rooms. But when we came back one of the new rooms still had twin beds. So we had to move again. We were on a time schedule and were late for a show at the opera house that we ordered in advance. The hotel didn’t offer any explanation or compensation for all of this trouble. We are frequent travelers; especially to Europe and would expect a 4 starts hotel (especially NH) to do better.
- Official Description (provided by the hotel):
- NH Wien City is the perfect place to enjoy your stay right next to the historical center of Vienna, by the city's main shopping areas and countless other attractions and conveniences. ... more less
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- Also Known As:
- Nh Hotel Vienna
- Nh Hotels Vienna