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All reviewssalm braurennweg stationcity centretram stopminute walknice hotellarge roomfree wifion footper daybed was very comfortableexcellent breakfastpublic transportationconvenient locations bahnopera houseyogurt
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Reviewed June 26, 2018 via mobile

The rooms are actually quite large and the ceiling heights are unusually tall. It’s an older building maybe 1945ish and bathrooms have been remodeled. Older carpets and drapes but room is clean.

Ask for a room without the view (streets) if you want to sleep soundly. The street view is nothing spectacular but the garden view is quiet. There’s no sounds of street cars, automobiles, ambulances and motorcycles or shouting.

There is a nice gym with hot steam or dry sauna in the basement. Check with the front desk when you plan to use it as they may need to “turn on” the steam room.

Breakfasts is wonderful with a great array of choices including smoked salmon, bacon and sausage. The service here is wonderful and very helpful. The local muni train is just outside the door. Down the street maybe 100 yards away is Salm Brau, with wonderful locals beer and a great menu of foods.

The Belvedere Gardens is also down the street and if you are an adventurous walker, 2 miles away is the old Vienna Opera House. Many attractions are in walking distance but you can also take the local transit or the Hop On Hop Off bus.

Stayed: June 2018
Thank RenoRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonjaLentsch, Manager at NH Wien Belvedere, responded to this reviewResponded June 28, 2018

Dear Guest,
thank you very much for your kind comment. We are pleased to read that you enjoyed your stay with us and had a good time at the NH Wien Belvedere.
We are more than delighted to read your comments regarding our traditional ambience, our wonderful breakfast and very helpful staff, our spacious and comfortable rooms as well as our central loction!
With pleasure I will pass your positive feedback to the entire team.
Thank you again for staying at our hotel and for your feedback. We would be very happy welcoming you soon again here in Vienna.
Best regards,
Sonja Lentsch
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2018

although at first we got a bit of a scare - someone called from the hotel telling us they had overbooked and offered to change our room to their branch near the Danube, but when we got there it was sorted out- over all we had a pleasant stay. the room was nice and spacious, clean and the staff were very helpful and pretty friendly.
the location was very close to the tram station and the Belvedere palace. there were restaurants with decent food nearby and the hotel was 20 minutes walk away from the city centre. we stayed there for 3 nights and would stay there again if we visit again.

Room Tip: we chose a deluxe room and it was really spacious
  • Stayed: June 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Niiush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonjaLentsch, Manager at NH Wien Belvedere, responded to this reviewResponded June 28, 2018

Dear Guest,
I hope you had a pleasant trip back home and I want to thank you very much for taking the time to share your experience after your stay with us.
We constantly aim to provide our guests with the finest of facilities and services and we are more than happy that you had a pleasant stay with us and that you enjoyed especially our kind and friendly service, our spacious and comfortable rooms as well as the good location.
Thank you once again for your feedback and we are looking forward to the opportunity of welcoming you back in Vienna soon.
With my best regards from sunny Vienna,
Sonja Lentsch
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2018 via mobile

Our 4 days as the Wien Belevedere were wonderful except for a couple annoyances. The room was big and beautiful and clean and comfortable. The location was central to everything. The ladies at the front desk were very sweet and helpful. The breakfast, however, was always cold (even the hot stuff). Cold eggs, cold bacon, cold sausage, cold potatoes are gross. We even ordered special order eggs. They were hot but way over cooked (poached eggs should not be rock solid).

Another annoyance was the WiFi was sketchy at best.

Long story short, we will be back but will pass on the breakfast.

Stayed: June 2018, traveled as a couple
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonjaLentsch, Manager at NH Wien Belvedere, responded to this reviewResponded June 28, 2018

Dear Jennifer B,
thank you very much for taking the time to share your experience after your stay with us. We constantly aim to provide our guests with the finest of facilities and services and we are very happy that you had a pleasant stay with us!
I am pleased to read that you enjoyed our central location and our friendly and helpful service as well as our big and comfortable rooms.
We would like to offer you our sincere apologies for the negative impressions during your stay concerning the breakfast and please be assured that we will discuss your feedback with our F&B Responsible as we are taking your experience seriously and we will use it in order to satisfy the needs of our guests in the future!
Once again than you for your feedback and we are looking forward to the opportunity of welcoming you back in Vienna soon. With best regards,
Sonja Lentsch
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2018

The hotel itself was clean and modern- rooms were very large (much larger than most hotels in Europe). The reception was great- staff were friendly and there were some sweets and snacks available in reception area. Hotel was in nice location, right near Belvedere Palace- note it took about 25 mins to get in centre of Vienna but it was nice walk on very large streets, so it was easy to admire architecture! Would recommend!!

  • Stayed: May 2018, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank Travellingaround33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonjaLentsch, Manager at NH Wien Belvedere, responded to this reviewResponded June 28, 2018

Dear Guest,
thank you very much for taking the time to tell us about your recent stay at the NH Wien Belvedere!
It is always a pleasure to receive positive feedback. I am very happy to read that you enjoyed your stay with us so much and you liked especially our nice location and your spacious room as well as the great service from our team.
Thanks a lot for your recommendation and we are looking forward to welcome you back in the near future!
Best regards from Vienna,
Sonja Lentsch
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018 via mobile

The NH Wien Belvedere was the worst possible welcome to the beautiful city of Vienna for the weary traveller.
Staff were rude or indifferent, contrary to the advertisement they were not proficient English speakers. There were many occasions upon which my sister and I struggled with my wheelchair at the front door while nobody cared to help us.

You carry your own luggage to your room with zero offer of assistance.

The rooms, while very spacious by European standards lack basic amenities such as accessible power points for charging your devices. There is no no kettle.

The cleaning is ad hoc to say the best.

The decor is dated, dreary and smacks of a 1960s hospital room.

They don't make your bed so much as fold the duvet and plonk it unceremoniously on the end of your bed.

Upon check out, they could not even muster a basic thank you for you stay.

If the staff had have been kindly. Or positive in attitude I would have happily overlooked so much.

Such a shame as the location was great.

Stayed: May 2018, traveled with family
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonjaLentsch, Manager at NH Wien Belvedere, responded to this reviewResponded June 28, 2018

Dear Guest,
we would like to offer you our sincere apologies for the circumstances you have experienced during your stay at the NH Wien Belvedere. Your comfort, satisfaction as well as your security are our main priority and therefore I am really sorry to hear that your recent stay obviously resulted in a disappointment.
I sincerely apologize for the inconveniences experienced and please be assured that we will discuss your experience in our management team and we will use it in order to re-train our members of staff, in order to prevent experiences like yours in the future.
We do understand that this cannot change the experience you have had in our hotel anymore. We would really hope to get a second chance from your side and we would definitely seize this opportunity to regain your trust in our quality and services.
I would be delighted to assist you for any further questions or any future inquiries and please do not hesitate to contact me directly.
With best regards from Vienna,
Sonja Lentsch
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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