My partner and I stayed in this hotel for two nights as part of a business trip. We were given a smoking room, and after a short time in our room, realised that we would not be able to spend the night there due to the thick smell of smoke having permeated every part of the room. We requested a room change, but were denied. Forced to stay in the room, we tried opening the window to let some fresh air in. However, the latch on the window was broken, and the entire pane of glass almost fell onto us as we tried to open it. As a result, we could not allow any fresh air into the smoke-filled room.
The room itself was dusty and dirty, with stains throughout, and many of the features in addition to the window were also broken (lightswitches, lamps, etc).
Our room was on the bottom floor, with a large window that looked directly out to the courtyard. As a result, there were people walking past and looking directly into our room. We had little privacy, you could hear people walking through the courtyard throughout the night.
We dealt with two different staff members during our stay, both of whom were rude and unpleasant.
In short, the worst hotel experience of my life. Avoid this hotel at all costs. There are far more affordable, friendly, and comfortable accommodation options in Vienna.
- Official Description (provided by the hotel):
- The Novum Hotel Cristall Wien is a hotel with tradition, where you can relax in a landscaped courtyard. The hotel is centrally located near the Praterstern, a few minutes from the largest amusement park in the city. The rooms are functional but stylishly furnished and have private bathroom with shower and toilet, satellite TV, connection for your laptop and hairdryer. A full buffet breakfast is served in our restaurant. ... more less
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- Also Known As:
- Cristall Hotel Vienna