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“Deserves another certificate of excellence ; IMHO certainly merits better #ranking in Vienna”
Review of Hilton Vienna

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Hilton Vienna
Ranked #112 of 361 Hotels in Vienna
Certificate of Excellence
GreenLeadersGold level
Overijse, Belgium
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Deserves another certificate of excellence ; IMHO certainly merits better #ranking in Vienna”
Reviewed April 3, 2014

HH Diamond ( 60 + nights paid out of own pocket): visiting Hilton Vienna yearly, each time during Mar. or Apr.
Stayed : one week, this time Mar 23 - 29
Booked normal room and got great upgrade as HH Diamond ,upgraded every year we stayed here BTW so they really take care of HH members !
Arrival & Check in : smooth and very welcoming , doorman helped unload cab ; very friendly young ladies at front desk check in geting us on the way to our room in no time .
Room : great views of Viennese skyline heading to Prater and UN centre plus new highrises in the distance.
Bed: perfect for a good nights sleep ; great quality of feather pillows(4) and king size matress just hard enough for good back support. One of the best beds we've had in a long time ...
Housekeeping : perfect , room was perfectly cleaned and in order on arrival ; during our stay we had great,friendly daily cleaning service with lots of attention for detail , taking care of needed refills of amenities in bathroom plus replacing daily bottle of free water ; requested evening turndown was also done daily with replacing of used towels and putting order in room where needed ! Vacation feeling is only getting better coming "home" to such a nice clean room ...
E.L. : coffee machine to die for , imagine making your own perfect viennese coffee anyway you can think off ( even double mélange in one cup ) ; breakfastbuffet til 10:30 during week , 11:00 in weekend ; from 2 till 5 pm cakes and sweets . 6 pm till 8:30pm ( weekdays ), 8 pm in weekend large selection of cheeses , breads , 2 choices of hot dishes and it seems great and high quality selection of alcoholic drinks ( sorry but no alcohol for me so only from observing other guests serving local white and red wines as well as great choice of beers )
S'Parks restaurant on ground floor : the place to go for breakfast . Not only is the staff very, very friendly and helpfull but there is a fantastic breakfastbuffet which is constanly replenished . We always love their freshly made oriental selection of dimsum , bami goreng , fried rice and miso soup as well as the gigantic choice of bread in all forms and flavours ( coming from a bakery- Stroeck - outside the hotel ). There is a cook making fresh waffles, pancakes, eggs anyway you want it ... For us, this breakfast is only surpassed in quality and choices by the Conrad Bali breakfast but far ahead of any other Hilton/Conrad breakfast we ever had in Europe , US-based hotels sadly left even further behind .
Staff : very friendly , helpfull and trying to please their guests ; trained to please and looking for a happy customer which is becoming an exception in the hospitality industry !
Check out : smooth and friendly ; we had no waiting at all as we got a late check out after most rooms had left and before the new arrivals .
Plenty of taxi's on the side entrance of the hotel for the ride to the airport ( 30 minutes , paid 38 euro ) ; CAT to airport is just on the other side of the street in "the mall " so perfect alternative if you have little or light luggage to take along .

Overall score : another great stay for us scoring 10/10 !
This Hilton deserves IMHO a much higher ranking in Vienna , especially when taking quality , location and service into account and staff with a " can do attitude" and eager to please with a smile !!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jan-Remi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (379)
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English first
Budapest, Hungary
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 3, 2014

This is a very nice hotel with great access to public transportation, U baun station with shopping and restaurants right across the street, sit down cafes & airport CAT transfer right on the same block. The rooms are very comfortable and the service was great, with the exception of my interaction with them on the telephone, when booking. In addition the cost of wifi is extraordinarily high, 25 Euro for 24 hours!

There is free wifi in the lobby with a pass code. The night I stayed there was a soccer match on the lobby tv and all the lobby seating areas were filled with soccer fans. That meant no quiet place to sit for a skype call or wifi. The lobby area is not well thought out for both quiet and those watching a big tv event. Breakfast was great, and my interactions with hotel personnel all great.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 3, 2014

You can apply the word "perfect" to every detail of the hotel. It;s amazingly located and is within walking distance to any of the city's major attractions (during our 4 nights stay, we never used any public transport because everything can be easily reached on foot).

I would like to thank a HHonors lady for an early check-in (around 8 am) and for a room with a stunning view over Stadtpark and Stephan's Dome (which is 5 mins walk away from the hotel). The whole Front Desk and Concierge team could not be more friendly and attentive, a hundred thank you for an amazing stay!

Breakfast is something unbelievably amazing too with huge choice of food for any taste.

Hilton Vienna team, you can be 100% sure that you'll be recommended to all of my friends and colleagues ;)

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ksenia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Level Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 3, 2014 via mobile

Located across from the CAT station (other trains also use this station). It was also within walking distance of all attractions we wanted to see.

Staff was fabulous. They were very attentive to all of our needs.

Breakfast is well worth it! I have never seen such a variety of foods offered. There is certainly something for everyone. If you have time, ask the chef to make you an omelette.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank AggieLifter132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yerevan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 2, 2014 via mobile

The visit started with complications. I had reserved an executive room. However, this was not entered in the system. The problem was quickly resolved although nobody admitted any fault from the Hilton side.... :-) Everything from fine from that moment on. My only slightly negative comment is that I found it rather surprising and disasppointing that food and drinks were available only within very limited time slots in the executive club. Otherwise everything was perfect.

Stayed March 2014, traveled with family
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed April 2, 2014

Hilton Viena Park is literally set in the "heart of Vienna”!

most important feature is that is located just across Vienna Mitte (hosting a very modern and convenient shopping mall, home of the fast CAT airport train ( city airport train / 16 minute non-stop service)), so it its an ideal destination; you can walk around, take any public transport its the hub for moving anywhere around the city.

It is next to the Stadtpark; walking distance to attractions such as St. Stephen’s Cathedral and the State Opera
Its a popular destination for events and meetings, with good banqueting and meetings facilities.

stars / category: 5
Lobby: really spacious, high ceiling and impressive, a nice mixture of elegant modern and traditional aristocratic! It has also a nice collection of art projects.
After this first positive picture, "climbing up" the floors you get a bit disappointed! very low ceilings, tight corridors, like you are in a ferry boat liner crossing the north seas! also give a feeling a 3-4 star hotel not the luxury experienced on lobby!!!

elevators: 6 for customers, no major delays and congestion experienced during rush hours!
a lot of attention is given to accessibility (Austrian hospitality is famous for this), with all the features needed ; there are even Large Print Menus!

check in: quite fast, recognised and treated as a HHonours member
room entry system: electronic key, very efficient and always operating
Room door was very heavy to operate (most probably due to fire protection specifications), yet a mid sized adult or elderly will find it extremely difficult to operate.

room type: King Cathedral Business Class Room
room size: aprox 30 sqm, well sized!
smoking / non smoking rooms option: non smoking
design: decorated in bright shades of beige and honey. Comfortable desks, nice resting armchair armchairs, wool carpets and carefully-designed lighting / nice wall paintings / pictures
writing desk / workspace: yes, extra large!wood and glass top writing desk with excellent anatomic working desk

view from the room:5/5 (see room tip below)
opening windows: yes (1 big one, yet allowing plenty of fresh air to come in) wall to wall window (could have been a bit wider in order to enjoy fully the nice park view)
balcony: no
Feeling of safety: high


floor quality (parket / marble/ carpet / other): nice will carpet, very well maintained
heating / airconditioning / ventilation: AC climate control, in “good shape” time honoured HoneyWell ac system; a bit noisy

noise levels: insulation internal / external: very low, absolute sound proof
shading (electrical shades, curtains, etc): curtains (2 folds, offering total darkness)
feeling clean: 5/5
room lighting: 4/5 / despite many lights, final result not good)
dimmer option: no
electricity sockets: ok, quite many and convenient, yet not any by the bedside

bed / mattress: extremely comfortable extra king-size bed
pillows: 4, fantastic pillows
covers (duvet, blankets,etc): duvet, just excellent!
linens quality: 5/5

wardrobe closet: yes, a bit small, yet lots of storage drawers on rooms cabinets.
efficient clothes hangers: yes
shoe shine sponge / cloth: No!
sleepers:yes, ok quality, had to ask for it!
Iron & Ironing Board: yes
suitcase stand expanding
dustbin: yes

# of television devices in the room: 1 / HD LCD really big for European standard TV Samsugn 40" ultra slim TV, nice digital channels HD selection, more than 100 tv / radio channels of many languages
wake up call: on time
cable / satellite TV: yes
Digital TV Channels: yes
Pay TV: NO!

nice and highly operational bed side Hilton clock / alarm / radio device
i phone / pod / pad dock: No
internet connection: free in public spaces /
very expensive internet, they give you an attractive rate free for Hilton Honours members high sped internet: yes
cable / wifi: wifi

Digital Safe: yes
notebook size: yes
Refrigerator: yes
Mini-Bar: yes, mini bar very expensive; well stocked nice selection sweet / savoury bites
Microwave: no
Coffee Maker: no
Water-boiler: yes
complimentary snacks/facilities: good tea / coffee making facilities


bathroom size: a bit small, but ergonomically appointed
additional features: tv sound repeater in the bathroom
nice single green granite sink
water quality / pressure: ok
water temperature: hot enough!
ventilation: yes, 5/5
shower cabin: bath with shower in the tub / nice curtain no water spilled out / no mould, well maintained, no smells

rain forest shower: No
heater / radiator in bathroom: yes
mirrors: very adequate!
wall face mirror: yes very good
vatity set: no ok toiletries, no vaity set, etc as a 5 start hotel should have it

clothes hanging / drying cord: yes
towels: 4, quality / softness: 4/5

weight scale: No
toilet paper quality / quantity: could have been seriously softer / 2
dustbin: yes
toilet brush: No
tissues, boxed / wall mounted dispenser: yes / wall mounted, good quality
hair dryer: yes, good quality, high speed

Business centre: team Members are on hand to help business travellers with any requirements.

room service: good quality and delivery time, yet fully characterless, ordered some eggs benedcits and I got egg (only one) which was really tasty yet its presentation on the plate was very poor and challenged its reall good flavour!

quality: 4/5
variety: 4/5


you can enjoy Viennese coffees at the Lobby Bar & Lounge and there is also the nice S’parks restaurant with alfresco terrace. There are also a lot of inviting options in the neighbourhood, walking distance, dine in full service restaurants, take away etc, for every taste and budget!

gym facilities: Hilton Health Club with sauna, steam bath, relaxation area, 24-hour fitness and massage
SPA: yes, did not try it

concierge service: yes, ok one, knowledgable, nothing special
airport shuttle service: simply catch the CAT!
check out speed: very fast, less that 2 min with invoicing printing!

Check out experience disaster: - too much waiting time! / Ms Clarisse (if I remember the name correctly), was trying her best all alone on the entire front desk and it was not until 10 min afterwards that another colleague joined after our frustration to help the situation.
The concierge also was looking at the entire situation doing nothing / also the front desk manager seemed to be informed and involve into providing a helping hand !
Simply unbelievable / in a challenged Europe, with high unemployment rates, we have to assign the proper values and and hire and motivate people!
its not the nice premises and facilities that make the difference its the people and the teamwork!

Room Tip: Room Tip: go for high floors “cathedral view” and / or StadtPark view, its worth it!
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg16672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
126 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 29, 2014

The hotel is big and really good prepared to host large group of people f. ex. for conferences. Flexible conference rooms allow to hold meeting even with 400 people in one room or many meetings in smaller rooms in the same time.
It has super connection with CAT train directly from/to the international airport of Vienna. Station is located in the shopping mall Vienna Mitte, just 3 minutes walking from the hotel. You can reach the heart of Vienna - central square with the cathedral - in 15 minutes walking.
Rooms are quite standard and functional. It is rather quite in spite of big traffic next to the hotel. Bed quality is excellent.
I was disappointed with one thing: it was not very clean in the room, slippers were missing.

Restaurant in the hotel is offering superb cuisine. Breakfasts are also nice, nothing extraordinary but good.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krzysztof R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Vienna

Property: Hilton Vienna
Address: Am Stadtpark 1 | A-1030 Vienna, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Vienna
#46 Business Hotel in Vienna
#64 Romantic Hotel in Vienna
#79 Family Hotel in Vienna
#81 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Vienna 5*
Number of rooms: 579
Official Description (provided by the hotel):
Featuring contemporary decor, the award-winning Hilton Vienna hotel is one of Austria's premier hotels. Set in the heart of Vienna, the hotel is just 16 minutes from Vienna International Airport by the city airport train. The main sights and most fashionable shopping streets are within walking distance.Relax in our comfortable guest rooms and enjoy a high standard of amenities. Located on the higher floors of the hotel, the Executive rooms offer breathtaking views over Vienna and exclusive Executive Lounge access with complimentary continental breakfast, drinks and snacks. Upgrade to a bright suite for extra space and excellent views from the private balcony. Try innovative Austrian cuisine on the alfresco terrace of S'PARKS restaurant or enjoy Austrian wines and Viennese coffees at the Lobby Bar & Lounge at this Vienna hotel. Work out in the well-equipped gym or unwind in the sauna, steam bath and relaxation area. ... more   less 
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Also Known As:
Hilton Vienna Hotel Vienna
Hilton International Vienna
Vienna Hilton International

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