We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Close to main attractions”
Review of Hilton Vienna

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Vienna
Ranked #109 of 359 Hotels in Vienna
Certificate of Excellence
GreenLeadersGold level
Reviewed December 22, 2012

A good hotel, clean. A few communication issues first of all but very attentive staff. The housekeeping ladies were especially lovely and helpful. Aesthetically, the rooms seem quite worn and in need of a re-furb. Especially the carpets! Bathroom was tiny!!! 'Park views' a rather optimistic description. The hallways don't give a good first impression of the hotel at all and we were left wondering why this is considered a Category 6 hotel. Beds are very comfortable though and our children were catered to very well. Not the 'nicest' Hilton we've stayed in (Diamond members, stayed throughout Europe, Australia and Asia) but still very comfortable.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KrystalSaudiArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteldirektor, Manager at Hilton Vienna, responded to this reviewResponded December 28, 2012

Dear Madame,

Thank you very much for posting a review of your stay at the Hilton Vienna.

With pleasure I read that you felt comfortable and that you enjoyed the service and friendliness of our staff. I also very much appreciate your feedback on our beds as we recently exchanged our mattresses and bedding and it is nice to know that it is well received.

Coming back to your evaluation of the interior of our property however, I am sorry to learn that it did not meet your expectations and I truly regret the impression received.
Allow me to assure you, that we constantly work on improving our facilities and décor.

Dear Madame, thank you once again for sharing your feedback with me and I truly hope to have the pleasure of welcoming you back again in the near future.

Yours Sincerely,
Hilton Vienna

Ronald Diesenreiter
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (3,401)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,653 - 1,659 of 3,401 reviews

Reviewed December 20, 2012

Due to me being unused to booking on line, (no excuses) but double booked Hilton Vienna. Looks like i will be paying for 2 rooms for 2 people for 5 days, as i booked on pre-pay. I have explained but it seems they are not interested as i booked a pre-book, no cancellation. I have been a Hilton Honors Member for 10 years but that means nothing. Am really unhappy as this silly mistake that they will not cancel will cost me 995 euro !!!!!!!!!!!!!!

Stayed: December 2012, traveled solo
1  Thank marilyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

In fact, if you had a chance to stay at Hilton hotel in many other cities, you will not find any difference. My personal impression is that, every time i awake, i need almost 5 min to recognize the city where i slept; they look more than similar, practically the are the same. The rooms are very comfortable and "professionally clean", the staff is "professionally kind", all the environment looks efficient and "at your service, ready to satisfy your next request".
The place is very good, close to the center and in front of the city park, green and very nice to walk through during spring and summer period.
If i may, my only remark is to the poor offer for the room service; the menu is quite reduced and most of the time it took more than 30 min to get the food ordered: to be improved (also looking to the price you pay for it).

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MassimoBarberio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

The hotel has refurbished rooms.
The fitness room is small but well equipped. Ony the staff is not very interested in their guests.
Spark's restaurant has excellent food, but they will have to work a little more on the service. Not something what I would expect from $$$ restaurant. Good selection of local wines.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bo_Pet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

If you take the airport tran (CAT) you just have to cross the street and it takes 15 minutes.
It is as good as a Hilton can be from all points of view. If you get a special deal on the room it's worth it, otherwise it's very expensive but right for Vienna 5 star hotel. Very convenient to all places by public transport which is the best way to get around in Vienna (get the free pass for your stay). Beware! Internet will cost 25 Euro per 24 hours !! Breakfast is very rich but very expensive unless it's included. I will certainly come back.

Room Tip: Make sure you ask for a none smoking room
See more room tips
  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JF8150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteldirektor, Manager at Hilton Vienna, responded to this reviewResponded December 17, 2012

Dear Guest,

Thank you very much for your great review of your recent stay at the Hilton Vienna.

I was thrilled to read that you very much enjoyed your stay with us and that our facilities and services met your expectations.

Further to your remarks regarding the internet charges, allow me to inform you that we will offer free Wi-Fi in our public areas, latest by the beginning of next year.

Dear Guest, thank you once again for your time and I truly hope to have the pleasure of welcoming you back again soon.

Best regards,
Hilton Vienna

Ronald Diesenreiter
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

We recently stayed for two nights at the Hilton Vienna and our first impressions were very good. We received a complimentary upgrade to a lovely suite overlooking the city and the bed was very comfortable. Unfortunately we found the wi-fi access was to be charged at €20 per day and expressed our concerns to the Manager on duty who graciously offered us a code to use for access at no charge - for this we were very appreciative as we have stayed at a number of other hotels in Europe now and have found only the large chains (like Hilton and The Westin) charging these exorbitant prices for Internet usage. The concierge was difficult to get through to on the phone when we were trying to arrange concert tickets on our second night. After several attempts we did finally get through and were able to make the booking. The check out was very disappointing. The front desk clerk was unfriendly and the doorman did not offer any assistance at all with our bags or finding a taxi. Overall the service was hit and miss - some good, friendly staff let down by others that did not provide the level of service expected at a 5 star Hilton hotel in Europe.

Room Tip: A junior corner suite overlooking the park is a great option
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank eternalgringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

The Hotel Hilton Vienna is located at Am Stadtpark 1, 03. Landstasse, Vienna. It is in on the periphery of the “inner ring” of the old City and it is easily walkable to St. Stephen’s Church and the pedestrian malls of the Stephanplatz. The hotel is right across the street from a major underground “U” station, allowing access to Vienna’s wonderful subway system and to any site in the City and beyond. In the same station you can access the CAT train, which provides exceptional, convenient and cost-effective non-stop transportation from the airport to the hotel in 16-minutes, leaving every 30 minutes. For convenience and a discount, be sure to buy tickets for the CAT train on-line before your trip and simply add a pass for the Vienna public transportation system for however many days you may want. We did this and used the “U” and the charming “Trams” without any trouble. Just a block from the hotel you can access “Ring Tram 1 and 2”, which will get you around the entire ring to see all of the relevant sites, including the Opera House, Karl’s Church, Museum complex, Hofburg, Parliament, Rathaus, and many others.
Service in the hotel was excellent. Requesting an upgrade to the executive floors (10-15) is recommended, especially if you are a Hilton Honors member, providing access to the executive longue, which offers a complimentary breakfast and evening happy hour with beer, wine, champagne, and even liquor. This makes for significant savings and convenience during your stay. The hotel restaurant “Sparks” was also quite good, reasonably priced, well decorated, and provided great service. A few blocks away from the hotel, the Restaurant Schimanszky is a gem. This quaint establishment provides exceptional authentic Austrian food, great service, and reasonable pricing. It was highly recommended by the hotel staff and they were correct. It is a “don’t miss” while staying at the Hotel Hilton Vienna.

Room Tip: Get on executive floors for access to lounge...Also, try to get view of park and city.
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nyyankfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Serviten Quarter
Hilton Vienna Plaza
Hilton Vienna Plaza
#48 of 359 in Vienna
1,472 reviews
Leopoldstadt
Hilton Vienna Danube Waterfront
Inner City
Vienna Marriott Hotel
Vienna Marriott Hotel
#61 of 359 in Vienna
1,938 reviews
Show Prices
Show Prices
Show Prices
Landstraße
InterContinental Wien
InterContinental Wien
#70 of 359 in Vienna
2,098 reviews
Kaisermühlen
Melia Vienna
Melia Vienna
#59 of 359 in Vienna
2,076 reviews
Landstraße
Austria Trend Hotel Savoyen Vienna
Show Prices
Show Prices
Show Prices

Been to Hilton Vienna? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Vienna

Address: Am Stadtpark 1, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Landstraße
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Vienna
#44 Family Hotel in Vienna
#46 Business Hotel in Vienna
#63 Romantic Hotel in Vienna
#82 Luxury Hotel in Vienna
Price Range: $123 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Vienna 5*
Number of rooms: 579
Official Description (provided by the hotel):
Featuring contemporary decor, the award-winning Hilton Vienna hotel is one of Austria's premier hotels. Set in the heart of Vienna, the hotel is just 16 minutes from Vienna International Airport by the city airport train. The main sights and most fashionable shopping streets are within walking distance.Relax in our comfortable guest rooms and enjoy a high standard of amenities. Located on the higher floors of the hotel, the Executive rooms offer breathtaking views over Vienna and exclusive Executive Lounge access with complimentary continental breakfast, drinks and snacks. Upgrade to a bright suite for extra space and excellent views from the private balcony. Try innovative Austrian cuisine on the alfresco terrace of S'PARKS restaurant or enjoy Austrian wines and Viennese coffees at the Lobby Bar & Lounge at this Vienna hotel. Work out in the well-equipped gym or unwind in the sauna, steam bath and relaxation area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, Agoda, Travelocity, Priceline, Hotwire, HotelQuickly, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Hilton Vienna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vienna Hotel Vienna
Hilton International Vienna
Vienna Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing