Stayed in this hotel mid October . We choose this hotel after reading all the good reviews here. The location is excellent, easy to get around most of the main attractions. The room is clean and nice and breakfast is excellent. However, when we arrived in the afternoon, we were greated by the most rude and snobbish receptionist we had ever met in all our hotel stays around the world. She never greet us nor give us a local map, practically throw the keys to us ! When we checked out, it's the same staff and when we paid exactly the amount in cash, her eyes roll ! This makes us wonder are all Wieners like that ? Or perhaps this hotel does not welcome Asians. Please state it in the web. Do not worry, we are here as tourist and not to stay in your country! Perhaps should send the receptionist for a customer service course.....
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- Also Known As:
- Graben Hotel Vienna