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“Graben hotel - great location and very accommodating”
Review of Graben Hotel

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Graben Hotel
Ranked #82 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed October 5, 2013

This hotel is truly fantastic. I have just stayed for 6 nights. It is the best location in Vienna. Walking distance to just about anything. The underground is less than 100m away. And less than 100m away is the hub of Vienna, this was the best choice I've made in ages. The room was always clean, the staff always friendly, breakfast was ok but could be improved by a larger option on hot food for people like me who can't eat bakery items. Staff can assist with English speaking like myself.

Room Tip: Just talk to the staff they are great. Always ready to assist no matter what your needs are
See more room tips
  • Stayed: October 2013, traveled solo
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Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded October 10, 2013

Dear Guest Sally C,

thank you very much for your nice feedback on TripAdvisor.

We are delighted to hear that you enjoyed your stay at our Graben Hotel, especially the central location, the nice rooms and our friendly staff. Thank you for your suggestions regarding the breakfast, we will try to improve it in future. Looking forward to your return visit.

Best regards from Vienna

Your Kremslehner Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 - 263 of 726 reviews

Reviewed October 3, 2013

You're within 30ft of the main walking area in central Vienna, an air conditioned room, wifi, and most of all - quiet! While other reviews call the rooms "small", you should instead think of them being efficient and well appointed. Hotel staff was very accommodating and the morning breakfast a good start to the day.

Stayed: September 2013, traveled as a couple
1  Thank Harold S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded October 10, 2013

Dear Guest Harold S,

thank you for taking the time to share your past experience at our Graben Hotel.

We are delighted to see your comments about our perfect amenities, our beautiful hotel and we are extremely thankful to read that our team was very friendly.

Thank you again for posting a review on TripAdvisor! We look forward to your return visit!

Kind regards

Your Kremslehner Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

The hotel is nice enough, but there are certainly nicer hotels in the city center of Vienna. My main problem with the hotel was the Wifi. I was on the third floor and there was NO wifi! I had to walk down to the second floor to get a signal, and I had to walk down to the lobby to have a good signal. So if you like to have internet in your room, you may want to ask for a first floor room.

  • Stayed: September 2013, traveled solo
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Thank Logan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded October 10, 2013

Dear Guest Logan H,

thank your for taking the time to post a feedback on TripAdvisor.

We are sorry to hear, that we did not exceed your expectation. After consulting our technical team, we had a problem with our W-LAN during your stay in your florr (3rd). It was out of order for one day, and then caused some problems in the third floor for another 2 days. We are sorry to hear, that this caused you some inconvenience.

Best regards from Vienna.

Your Kremslehner Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

We stayed 3 nights on our return trip from the UK to NZ. It was a pleasant interlude. Room was very spacious and very quiet and well maintained.
Location was really great for the activities we wanted to undertake.
Staff were very helpful and booking a trip on the Danube through Reception was not a problem.
Breakfast of very good quality.

  • Stayed: September 2013, traveled as a couple
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Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded October 10, 2013

Dear Guest Robert A,

thank you for choosing our Graben Hotel for your last trip to Vienna.

We are delighted to hear, that we could exceed your expectation and that you appreciated your stay in our hotel, especially our good amenities and the friendliness of our staff.

Thank you for posting your experiences at TripAdvisor. Hoping to welcome you soon again in one of our Kremslehner Hotels in Vienna.

Best regards.

Your Kremslehner Family

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Reviewed September 6, 2013

Despite his very good location it is not an alternative for spending your time here.
Rooms are very small and is you are experience a hot day, they don't have air condition in all the rooms. A turbo fan can be offered but it is not the same thing. Don't sped your time in the room go and visit the proximity. Fair breakfast . This is not a real 4 stars hotel, maybe 3 stars will be more appropriate.

  • Stayed: July 2013, traveled with family
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1  Thank Florin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded September 9, 2013

Dear Guest,

thank you for taking the time to write a feedback after your stay at Graben Hotel. We are sorry to hear, that we did not meet your expectations but are at the same time very astonished about your review.

Our Hotel Graben has been established in 1918 and due to his special architecture all our rooms are different in size and form and have an individual style, mainly furnished in Art Nouveau. We are really sorry that the room assigned to you during your stay seemed to small to you, but we assure you that all of our rooms, even the smallest one respond to the high standards for 4-star hotels which is yearly checked through a hotel commission.

In 2013 from January until April we refurbished all rooms from scratch, including installing an air condition for all rooms. Therefore we cannot understand your claim that we do not have an air condition at all?

Dear Guest we are really sorry for all inconveniences your were faced to and sincerely want to apologize. We would be very happy if you could give us a chance next time you visit Vienna.

Please contact us, we would be very glad to assign you a very nice (and more spacious ) room which surely will find your pleasure.

Best regards from Vienna.

Your Kremslehner Family

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Reviewed September 5, 2013

We stayed 5 nights in Graben Hotel. A very nice hotel on a perfect location. Very pleasant staff. Wonderfull breakfast.
The hotel was renovated,just recently, to become a modern hotel with a fast elevator and wireless internet connection in every room.
The room we have stayed in ( standart double) was big enough and very clean. We also got, a very good price, comparing to all other 4 stars hotels in near the same location.

  • Stayed: August 2013, traveled with family
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Thank Ilan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded September 9, 2013

Dear Guest,

thank your very much for choosing Graben Hotel for your recent stay in Vienna. We are happy to hear that we could exceed your expectations and that you had a pleasant stay with us. Thank you for sharing your impressions and especially for recommending our Hotel to other TripAdvisor readers! Looking forward to your return visit.

Best regards from Vienna.

Your Kremslehner Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

Excellent location, very good service, rooms were very clean. One day we had a small leakage in 1 of the bathrooms, which was repaired immediately. Airco worked very well, although a bit noisy, but very welcome as the outside temperatures were high (up to 39°C) during our trip. Also breakfast was very good with a lot of choices, and the Italian restaurant of the hotel was good as well. Overall, we had a very good time in the Graben Hotel, and if we decide to come back to Vienna again, we will book the same hotel.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Galahotels.com
1  Thank Johan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilieKremslehner, Owner at Graben Hotel, responded to this reviewResponded August 14, 2013

Dear Guest,

we are very happy to hear, that you enjoyed your trip to Vienna and loved our little charming Graben Hotel. Thank you very much for sharing your good experiences and posting your review on TripAdvisor. We would be very happy to welcome you again, next time your visit Vienna.

Best regards from Vienna!


Your Kremslehner Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Graben Hotel

Address: Dorotheergasse 3 | 1010 Wien, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#61 Luxury Hotel in Vienna
#74 Romantic Hotel in Vienna
Price Range: $127 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Graben Hotel 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Graben Hotel Vienna

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