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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #62 of 362 Hotels in Vienna
Certificate of Excellence
Киев
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“+location, +food, +price”
5 of 5 bubbles Reviewed January 25, 2013

This hotel belongs to MGallery chain. I love their hotels. They all bear nice design and service standards.
Mega location for this price - 5 minutes from Musikverein. Very quite place for a central location like this. Breakfasts - high quality and vast choice of food. I think it was the best food in a 4* hotel ever in my humble experience.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank spizker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 27, 2013
Dear Guest,

Many thanks for your recent stay at the MGallery Hotel Am Konzerthaus and for passing on your positive feedback.

We are delighted to read that you had an enjoyable time during your stay and that you felt so comfortable.

We hope to welcome you back to our hotel in the near future and wish you all the best.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (214)
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London, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 22, 2013

A short taxi ride took us from the CAT to this hotel late on a freezing Monday evening in January. Inside the hotel was warm and the reception received even warmer with City maps, guides etc., being instantly supplied.

Our room, No. 332, was also warm and extremely pleasantly presented with the whole wall behind the bed taken up by a mural by Gustav Klimpt, which even had its own lighting. We shared our room with a pillar of the establishment, but soon became used to manouvering around this even during the night.

The bathroom was a good size and the decor included gold mosaics echoing the colour predominant in the mural. Whilst initially cool due the the previous occupant having closed the radiator valve, the room soon became warm when this was opened. The usual provisions were in place and kept topped up during our four night stay. One reservation we do have concerns the wall at the end of the bath shielding the toilet from the over bath shower, which gives a rather too enclosed feeling when bathing.

Sleep was ensured by the benefits of a very large, comfortable bed, luxurious linen and, mercifully, a very quiet room location at the back of the hotel. We had requested this in advance.

This hotel is well located for transport and the service from all the staff we encountered was very pleasant, although not always efficient - see below. Certainly the concierge was helpful in giving us advice and obtaining tickets to the opera, which was one of the joys of our trip.

So why have we not awarded five stars? Firstly, whilst we had a number of light sources in our room, including the latest ceiling LEDs, not one illuminated the table and chairs where we needed to spread out and read the maps and pamphlets. Instead this had to be done on the pillows or in the bathroom such was the gloom.

Our next point concerns the breakfast. This was varied and generous although replenishment of exhausted dishes could have been swifter. The scrambled egg on offer was particularly dire resembling yellow Kapok. And escaping this by ordering our own dishes brought its own problems as these were often forgotten. But our greatest criticism concerns the coffee, or what passes for this beverage. It may be a personal trait but I do enjoy a cup of good coffee in the morning. This was not to be had at breakfast with even the in-room powder sachets supplied being a far better option. And this in Vienna!

Room Tip: Take a room at the rear of the hotel.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john_edwards48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 23, 2013
Dear Guest,

Thank you for your positive comments on TripAdvisor.
Your observations and opinions are appreciated as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.
Your detailed feedback is important to us as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.
Once again, thank you for your truly valuable comments.

We are all looking forward to welcome you again at Hotel Am Konzerthaus if your travel plan brings you ever back to town.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

The Hotel was well situated near the underground and a short walk to the city.The staff were very helpful and polite.The rooms were spotless and very quite.The breakfast was a wonder to behold everything you could ask for .

Room Tip: We had a room on the 3rd floor overlooking an inner courtyard very quite
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 22, 2013
Dear Guest,

Greetings from the MGallery Hotel Am Konzerthaus and thank you very much for staying with us.
Your kind comments on TripAdvisor are very well received and I thank you for taking for this review.

I am pleased to read that you enjoyed your entire stay at Hotel Am Konzerthaus and took advantage of our delicious breakfast. Thank you for complimenting the service of our staff as well. It will give me great pleasure to communicate your kind remarks to the entire team.

I do hope that future travels will bring you back to Vienna and to our hotel. Please feel free to contact us anytime if we can be of any further assistance.

Warm regards,
Michael Filnhals
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Northern Territory, Australia
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

We stayed with 2 children and 3 adults in 3 rooms and all loved this hotel.
You can walk to all the major attractions and the U bahn is 5 minutes away and will take you anywhere easily. The day kicks off with a great breakfast in surrounds that make you feel you have arrived in Vienna, not some faceless city hotel. Windows open, great if, like me, you find winter rooms overheated and stuffy. We also had dinner here which was convenient and good and best of all it wa very well priced. We would deco agley book this hotel again.

Room Tip: I like rooms higher up to minimize street noise when windows are open
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 22, 2013
Dear Guest,

Thank you for your positive comments on TripAdvisor.
Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting our guests needs and expectations.
It was particularly pleasing that you toook advantage of our fantastic location to all major attractions.
Once again, thank you for your truly valuable comments.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 19, 2013 via mobile

Everything was excellent. room was large, spotless. Beautiful decor. Amazing breakfast with huge choice. All fresh. The staff were very helpful. They did our online checkin for us and were really friendly We will recommend this hotel to everyone. Well done!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aktagfpop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 21, 2013
Dear Guest,

Thank you very much for choosing MGallery Hotel Am Konzerthaus Vienna; as it was a pleasure to have you as our guest. I appreciate the time and effort that was required to write your review about your stay at our hotel and am very pleased that you enjoyed yourself.

It makes me proud to read that you enjoyed your time with us and I am delighted that you were satisfied with the service you received from our team members. Thank you for the wonderful words regarding your guest room. Comments such as yours are what make our jobs rewarding and it will give me great pleasure to communicate your kind remarks to our entire team. We are all very thankful that you would recommend us to other travellers. For us this is the biggest compliment we can receive- thank you very much.

I hope we have the pleasure to welcome you again soon.
If we can be of any further assistance, please do not hesitate to contact us anytime.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kidderminster
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 16, 2013

The hotel is unpretentiously elegant, set within the magic circle of the old city, so within easy reach of all the special places - and Vienna has so many! Food is very good and served cheerfully whatever the time of day, rooms comfortable and spotlessly clean, but what makes this hotel the one you would return to is the staff, who couldn't have been more friendly and helpful.

We particularly want to highlight reception staff Julia and Christopher who struggled for ages to sort out a muiddle over our transfer to the airport - and didn't give up until they had sorted the problem.

Room Tip: The rooms at the front are well glazed - therefore quiet, with interesting views. The only excepti...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Optimist72_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 16, 2013
Dear Guest,

Thank you very much for choosing MGallery Hotel Am Konzerthaus; as it was a pleasure to have you as our guest. I appreciate the time and effort that was required to write your review about your stay at our hotel and am very pleased that you enjoyed yourself.
It makes me proud to read that you enjoyed your time with us and I am proud that you were satisfied with the service and warm hospitality you received from our employees. Thank you for your wonderful words.
Comments such as yours are what make our jobs rewarding and it will give me great pleasure to communicate your kind remarks to our entire team. I am also pleased that you took advantage our convenient location.
I hope we have the pleasure to welcome you again soon. If we can be of any further asssistance, please do not hesitate to contact us anytime.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

we used this hotel for a short break in december.It was in a very good location. The room was clean, warm and ideal for two friends sharing. we spoke to the hotel about airport transfer and they arranged a taxi to pick us up and we knew in advance the fare. This all worked out perfectly.
The reception staff were excellent and recommended a brilliant vegetarian restaurant
- i am not a vegetarian but my friend is and this is probably the best veggy food I have tasted . Price was reasonable too. The hot chocolate in the hotel was a bit tasteless but breakfast was good and the evening meal we had there was also good.
But my biggest plus was the helpfulness of the staff at all times.
Vienna was fab with so much to see - be warned they do charge you for milk in tea in some cafes.
I thought the Christmas market - near the Rathaus was a bit disappointing - but the city was very clean everywhere and people were very friendly and helpful especially when we got lost a few times. I would definitely choose the hotel again.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 9, 2013
Dear Guest,

Thank you very much for the time and effort involved in sharing your experience of your stay at MGallery Hotel Am Konzerthaus.
Your feedback regarding our services and facilities is extremely important to us and allows us to continually monitor and improve our customer service.
I was delighted to receive such terrific feedback and am very pleased to read you enjoyed your stay with us.
In particular, thank you for your very positive and detailed comments regarding the kindness and helpfulness of our team members, which I am sure will also be an interesting read for future travellers.
Please rest assured that I will convey your remarks to the entire team.

All the staff here at Hotel Am Konzerthaus will be very pleased to welcome you back in the near future. If there is anything that we can do for you, please do not hesitate to contact us at any time.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Property: Hotel Am Konzerthaus Vienna MGallery by Sofitel
Address: Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#47 Luxury Hotel in Vienna
#49 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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