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“Great Location and Breakfast”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #65 of 361 Hotels in Vienna
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
57 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Location and Breakfast”
Reviewed January 3, 2013

This hotel is only about 4-5 blocks from the Opera House. Very modern room, but just a bit small. Breakfast was great - they had apple strudel (what a great surprise!!), two varieties of scrambled eggs, including one with cheese (could have added more cheese, but still good!).

The only problem is that they take in tour groups. I went down to breakfast at 7:00 a.m. and there were no tables available. Went down at 8:00 a.m., still no tables. At 9:00 a.m. finally got a table, but I was on vacation, so it was not a big problem. Front desk was very helpful with directions and storing bags. It is about 2 blocks from a subway stop. Would definitely stay there again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 8, 2013
Dear Guest,

Thank you very much for taking the time to write a review about your recent stay with us on TripAdvisor and for having chosen MGallery Hotel Am Konzerthaus.
We are delighted to hear that we were able to exceed your expectations and you especially appreciated our tasty breakfast and our perfect location.
Please kindly excuse the waiting time at breakfast due to high occupancy during the new year.
It was a pleasure to have you as our guest and we truly hope to welcome you back at Hotel Am Konzerthaus in the near future.
Meanwhile we wish you all the best for the new year.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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Sydney, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 31, 2012

Location is good. We booked a delux room at the 7th floor. The room space is decent, the bath room is nice and equipped well. The staff is very friendly and informative. The room is a little bit old, but dose the job very well. We loved to have a coffee made by the nespresso box before we went out every morning. Room service was good too.

The only downside is the loo which we also saw at serveral other places in Vienna. The hole is at the front, instead of at the back of the usual ones. It made every morning for us a little uncomfortable to finish the routine.

Remember another one, don't book the room 710 which we stayed at (may 711 either). The room is beside the ladders to the roof. Every morning, there is somebody around 8:00 going up to the roof looks to check something. It made a big noise everytime.

Room Tip: Better don't book 710 (see review to check why)
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YY Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 7, 2013
Dear Guest,

First of all I would like to thank you for your recent visit to MGallery Hotel Am Konzerthaus and for having taken the time to wrtite about your experience on TripAdvisor.
Your comments are very important to us and play a significant role in helping us to achieve a higher standard of quality service.
I was delighted to read that you generally enjoyed your stay with us and thank you especially for mentioning the kindness of your staff.
Referring your note about the noise in the morning, please accept my sincerest apologies.
We do hope that future travels will bring you back to Vienna and to our hotel.

Please feel free to contact us any time for any assistance.
Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 30, 2012

Our problems with this hotel started even before arriving.

We had emailed the hotel in advance to arrange for a taxi from vienna station as we were traveling from prague to vienna which is quite a long train ride. For two days we received no reply to this email. So we called them. They could not find our booking. We gave them last name, first name, booking ID...everything they would need to locate the booking. But they just couldn't find it. So we told them not to bother, just book for us a taxi from vienna station to hotel and we will sort this out upon arrival. They plain and simple refused.

When we arrived Vienna, it had just snowed and was raining...but we still had to manage somehow and get to the hotel and we were pretty much wet and cold by this time. Of course from their end they never mentioned about the earlier phone calls or any inconvenience.
We asked them how come there were no replies to our emails or why they refused to book us a taxi? The front office manager just shrugged....No reply what so ever.

When we reached the room, we were quite cold, so we thought we will make some tea. The kettle was dirty. It took them an hour to send another one.

We ordered some food in the night and the fries were sent with no salt pepper. We called thrice to say that please send it quickly as the food was just getting cold. But every time, they took at least 45 minutes for any service.

We had specifically requested for a higher floor and a room with a view. We were given second floor and no view.

Second day while having our breakfast, we were asked to sign a bill for the same. We said we had paid in advance and our booking was inclusive of breakfast. The people at the reception said NO, it wasn't. We were asked for some proof. Thankfully, we still had our voucher with us, so we went to the room and got the same. Then they said it was okay. It's funny, cos the first day they never asked for all this.

I can understand that there an be small issues...and any one of the above individually would not have affected me. But how can a there be so many service issues in a small time span of four days...?

These things were so irritating that I am sorry to say I do not want to highlight anything good about location or decor. Service is the MOST important thing in a Hotel and if I am not welcomed or valued at a hotel, I have hundreds of other options to choose from.


I will not be staying here again.

Room Tip: Choose another hotel.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nsgMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 1, 2013
Dear guest,

Thank you for taking the time to tell us about your experience at the MGallery Wien Am Konzerthaus. Please allow me to express my sincerest apologies.

The many issues you described are deeply concerning. I remain at your disposal to discuss the issue and to find a proper solution to compensate your negative experience. You can join me at any time either per e-mail H1276-GM@accor.com or by phone +43 1 716 16 850. Thank you.

Sincerely,
Monika Stadler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2012 via mobile

Very close to the old town, this hotel is perfectly located if you want to spend a lot of time there. It is also close to the underground at stadt park or karlsplatz if you need to venture further afield.

The hotel is modern and very well done. The rooms are a good size and well looked after by the staff. The staff are incredibly friendly and helpful and no task is too big or small and they go the extra mile to help (by offering to print boarding passes after we said we needed to print them at the airport).

The buffet was excellent, great selection and loads of it. They also checked if we had finished when it came to the end of the breakfasts rather than just clearing it all away.

There is a bar and restaurant downstairs which was great. We had drinks there every night and also had a couple of bowls of potato wedges, which were very good!

If we come back to vienna I can't imagine staying anywhere else.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martyn_and_Kerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 1, 2013
Dear Martyn_and_Kerrie,

Thank you very much for your review. We are delighted to see that you enjoyed the location of our hotels as well as our service. Your feed back is highly rewarding for us. Thank you once more.

We are looking forward to welcoming you again and wish you A VERY HAPPY NEW YEAR !

Best regards from Vienna
Monika Stadler & the team of Hotel Am Konzerthaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisborough Green
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 28, 2012

Easy to get to from the airport by public transport - plus a 10 minute walk, or Taxi.

Also just a 10 minute walk to the city centre, or 2 minutes to either Tram or Bus and there is a Taxi rank just outside the hotel.

Room Tip: Ask either Luna or Victoria in Reception, or ask for the room we had - 209.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimgWisboroughGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 8, 2013
Dear Guest,

Thank you very much for taking the time to share your opinion on TripAdvisor and for having chosen MGallery Hotel Am Konzerthaus Vienna for your recent stay in Vienna.
We are very proud to read that we could fulfill your expectations and you enjoyed your stay in Vienna. Indeed our great location is one of the benefits we have.
We sincerly hope that we will have the plasure of welcoming you back to our hotel, if your travel plan brings you ever back to town.

All the best for the new year
Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 28, 2012

This is a gem, amid the beautiful jewel that is Vienna - right in the centre within a walk of Belvedere, Secession, Opera, Stephansdom and only a 15 minute walk from the CAT airport train. Konzerthaus has what you expect from a classy hotel - spotlessly clean, cotton bedding, featherbed, large fluffy pillows on a double bed, large bathroom including a bath (perfect after all that walking) lovely powerful shower, l'Occitane toiletries, big mirrored wardrobe, plenty of hangers, good tv system (with a speaker in the bathroom!) As I have coeliac condition, it's sometimes tricky when I travel - but the hotel had produced not one, but three varieties of gluten-free breads for me! The breakfast food was plentiful and delicious, the service quet and efficient. I didn't eat at the hotel for dinners, so I can't comment although the menu looked varied and interesting.

All of this, but then there's something extra at Konzerthaus - there's the marvellous decor! In my room, I was amazed to see a huge reproduction of Klimt's Adele Bauer-Bloch gazing down at me in all her golden splendour - the bathroom had even got the classic four gold squares embedded into the tiled floor, the furniture was art deco/nouveau, the restaurant and reception was decorated throughout in the style we associate with fin de siecle Europe and particularly Gustav Klimt. The lighting, carpets, mirrors, walls and ceilings - all enveloped one in a sense of comfort and beauty because of the care that had gone into their decoration.

And the other extra at this wonderful hotel was the quality of the staff - all, without exception, were professional, helpful, friendly and knowledgeable. One sensed that they all had the self-assurance that comes with knowing one's job. They quietly got on with it, but absolutely ready to be on hand with help and a smile - I was specially impressed with Alexander on Reception and Florian in the restaurant, both of whom seemed to encapsulate the qualities that I was so taken by.

So, thank you Konzerthaus, for four enjoyable days - I shall hope to visit your unique, beautiful hotel and your stunning Vienna again! Maggie

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunsetadventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 1, 2013
Dear sunsetadventurer,

Thank you so much for your detailed and kind comments. We all are more than happy to see that you enjoyed your trip to Vienna and your stay with us.

Your comments are the best motivation for all of us - Thank you very much indeed !

We are looking forward to welcoming you again in the near future and wish you a VERY HAPPY NEW YEAR !

Sincerely,
Monika Stadler & the team of Hotel am Konzerthaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2012

Good breakfast: the buffet was well organized, the food was tasty and varied
Nice service: had only pleasant experiece at check-in/out, breakfast.
The room wasn't really all that great. The shower/bathroom were tiny, although clean. Nice shower gel/shampoo choice. The furniture looked somewhat cheap and used. The same is true for the carpet in the hallway or the elevator. Just doesn't quite make a pleasant impression. Good about the room: tea/coffee selection, free bottled water.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GermanyJulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, January 1, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna.

Good to see that you globally enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I fully understand your pointregarding the carpets on our corridors and can assure you that new ones are already ordered and will be placed as of January 7th. To avoind some inconveniences for our guests we unfortunatelly can only do this kind of maintenace in lower demand periods which means in January and February.

Thank you again for sharing your experience, and we are looking forward to welcoming you again.
We wish you a very Happy New Year !

Sincerely,
Monika Stadler & Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Property: Hotel Am Konzerthaus Vienna MGallery by Sofitel
Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#48 Luxury Hotel in Vienna
#49 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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