Having requested a non-smoking I was very unhappy to be put into a smoking room (114).
My son, who was with me, and is asthmatic, was quite distressed. The desk clerk on duty the night of our arrival, RIchard and Chris, were singularly unhelpful, more interested in our going away than in helping us. Were I managing the hotel I would have dismissed the two on the spot.
Fortunately the next morning Michael Filnhals who was very helpful and gracious, moved us the next day. On the basis of being put in a smoking room against my request, and the unhelpful staff, I cannot in good conscience recommend this hotel, although the last two days of our stay were quite pleasant.
- Official Description (provided by the hotel):
- The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more less
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- Also Known As:
- Am Konzerthaus Hotel
- Sofitel Vienna
- Vienna Sofitel