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All reviewsopera housequiet side streetexcellent hotelkarlsplatz stationcity centrebreakfast buffetsparkling wineminute walkwithin easy walking distancequiet locationbreakfast was amazingwould highly recommend this hotelstate operamain attractionsold world charmbeautiful citywonderful stay
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Reviewed August 15, 2018

We were here in late June. This was our fourth stay in this hotel, as we know exactly what to expect. We would not choose to stay anywhere else in Vienna. The rooms are clean and nicely furnished. The breakfast buffet is excellent. The staff are all extremely friendly and one lady, unfortunately I don't remember her name, has a lovely sense of humour too.

It's location is very quiet despite being only 15 minutes walk from the centre of the city, and also very handy for the trams which run very frequently. We love Vienna and this hotel is just perfect for us.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Demon1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 16, 2018

Deaqr Demon1001,

thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN.

Sunny greetings from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2018

What a fantastic hotel. Everything about this hotel was very impressive. Our room was immaculate, elegant and beautiful. The breakfast was simply amazing. But, the hotel's greatest asset is EVERY member of staff. The customer service is impeccable. As one of the bar staff said to us: the Kaiserhof is a 4 star hotel but has 5 star service. I would absolutely agree with this statement. Nothing was too much trouble.
We were very lucky, to be sitting in the bar area, when a few members of staff organised for the piano to play - all by itself ! This created such a lovely atmosphere. On the day we left, we waited in the bar area and the hotel manager once again started up the piano, just for us! Apparently, the piano hadn't been used like this for two years, so we were very lucky to have heard it.
The Kaiserhof is well situated to the centre of Vienna and only a ten minute walk from the Opera House. This hotel is a complete gem and we would not hesitate in staying again, on a return visit to Vienna. Thank you to everyone. Other hotels could learn a lot from you! You are up there with the best of the best!

  • Stayed: August 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Alex_PDukDuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 16, 2018

Good Afternoon Alex_PDukDuk,

thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. Be sure - for your next stay the Piano will sound like an original Steinway :-)!

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 10, 2018 via mobile

The staff are so polite and friendly (except for a few), and the rooms were great (we had 3 rooms books for 3 generations of family). Breakfast was fresh and excellent variety. I was particularly happy with the complimentary Sacher Tarte on arrival. Can’t fault the hotel at all. I had a very pleasant stay and look forward to going back!

Stayed: August 2018, traveled with family
1  Thank Naopuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 16, 2018

Dear Naopuku,

thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN. We are happy that you enjoyed the homemade KAISERHOF Cube upon arrival.

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 10, 2018 via mobile

The rooms, the service and the breakfast are amazing. What makes this hotel really stand out is the staff. Every person we spoke to during our stay was both genuinely friendly, and helpful. The location is close enough to everything and yet secluded for quiet enjoyment. I recommend reserving a Junior suite. We are staying here for 3 nights. Tonight is our second night. Don’t hesitate to stay here while you are in Vienna.

Stayed: August 2018, traveled with family
2  Thank nilou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 16, 2018

Dear Nilou1,

thank you very much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN.

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 7, 2018 via mobile

Fabulous hotel with wonderful, helpful, friendly staff. Worth it just for the breakfast which is magnificent but there is so much more. Centrally located yet still quiet. Plenty of restaurants, cafes and shops close by.

Stayed: July 2018, traveled with family
1  Thank keith f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 9, 2018

Dear Mr. Keith f,

thank you very much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN one day.

Sunny greetings from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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