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Reviews (2,137)
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All reviewsopera housequiet side streetexcellent hotelkarlsplatz stationcity centrebreakfast buffetsparkling wineminute walkwithin easy walking distancequiet locationbreakfast was amazingwould highly recommend this hotelstate operamain attractionsold world charmbeautiful citywonderful stay
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Reviewed August 17, 2017

We were here in August for 4 nights after having spent some time in Munich. We were here for the usual tourist reasons, sightseeing, history, and art. The hotel is in a convenient location. It's easy to walk to Stephansplatz or the Belvedere from here in about 15 minutes or so. The hotel is immaculate. Every surface , marble and glass is spotless. The room was presented to the very highest standard and there were many little extras included in order to meet guests needs. The room was very tastefully decorated and the bed and linens were very comfortable. The bed was huge. Breakfast was very good. Attentive staff at the breakfast buffet and a very good range of items available. Maybe the kitchen could consider offering eggs cooked to order at breakfast in order to enhance the quality of experience . The staff without exception were very helpful and friendly. Thanks to all the team at the Kaiserhof. We look forward to visiting again.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank rabbirae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 20, 2017

Good Morning,

thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again soon.

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 17, 2017

After staying in Best Western in Croatia and the States, this BW really brought my vacation to another level. The room is wonderful (we had a suite), beautiful bathroom and with a nice espresso machine, and the breakfast is exceptional! Very detail oriented breakfast in nice dinning room or bright hallway outside, with smoked salmon, hot dishes and cold cut, various fruit and great pastries, even fresh squeezed orange juice and honey block, very delicate and sophisticated! Location is great, 10 mins walk to the opera house and 5 mins to the subway station, also there is supermarket nearby if needed. I would totally stay here again when I visit Vienna.

  • Stayed: July 2017, traveled with family
    • Value
    • Rooms
    • Service
1  Thank yoke22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 20, 2017

Dear Yoke,

thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward welcoming you back again soon.

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 15, 2017 via mobile

The rooms are of great taste and the location makes the stay even better! Just a 100 meters from karlsplatz station or a short walk to the city centre. Also, the breakfast is a great shout with a large array of options on the menu. In especial, thanks to Johannes for the great tip to send us to the Vienna vineyards, great walk and nice to get out of the busy city centre. I will certainly recommend this hotel.

Stayed: August 2017, traveled as a couple
Thank vooLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 16, 2017

Good Morning,

thank you so much for taking time to comment your stay at the KAISERHOF Wien. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF Wien one day.

Sunny greeting from Vienna
Yours KAISERHOF Team

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Reviewed August 9, 2017

Spent 5 nights at the BW Kaiserhof and had a great stay due to the staff and location. As everyone else has said, the staff are friendly and accommodating, probably the most overall friendly hotel staff I have ever encountered.
The breakfast buffet is just amazing and there is a little something different every morning.
The room we got seemed a bit dated as I prefer something more modern but it was clean and quiet. I saw some other rooms that looked refurbished so look at the different rate structure if you want to upgrade.
Overall, you can't go wrong with this hotel!

  • Stayed: August 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank travelnut360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 11, 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback. We do offer 12 different types of rooms and suites - so for every taste you`ll find the right one. We look forward welcoming you back again at the KAISEHROF WIEN.

Sunny greetings from Vienna
Yours KAISERHOF Team

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Reviewed August 9, 2017 via mobile

We spent 3 days at the hotel kaiserhof..location is close to all public transportation....the bed was very comfy and the room very quiet..breakfast as my wife said was the best she and I have had in years..do not miss staying there..staff was amazing..

Stayed: August 2017, traveled with family
Thank abacus032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded August 11, 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISEHROF WIEN.

Sunny greetings from Vienna
Yours KAISERHOF Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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