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“Excellent hotel with great staff” 5 of 5 bubbles
Review of Best Western Premier Kaiserhof Wien

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Best Western Premier Kaiserhof Wien
Ranked #4 of 367 Hotels in Vienna
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent hotel with great staff”
5 of 5 bubbles Reviewed March 12, 2013

We stayed here for 3 nights last week. The location is very good as it is close to all the sights- you can walk to the opera house and the market from here. We stayed in a superior room which was a good size. We did find the room too hot on the first day but when we spoke to the reception they adjusted it to our satisfaction. The beds were extremely comfortable and I truly relaxed. There is tea/coffee in the room which was a blessing. The breakfast was excellent with even sparkling wine on offer. And such a variety of teas to choose from. They also have a library of books from where I borrowed and read a book. That's an excellent facility. The staff was very helpful and we got a great recommendation on a restaurant that we visited twice!
Internet is free and good...
There were some nice touches. Both the towels in the bathroom are different so that you dont get mixed up!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank friendlytipsMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 12, 2013
Dear guests,
thank you very much for taking the time to comment your stay at the KAISERHOF, we are happy that you had a good time in Vienna, enjoyed your trip and felt comfortable at the KAISERHOF.
We hope to may welcome you back soon!
Best regards from Vienna!
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,629 reviews from our community

Traveler rating
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    316
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
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  • Polish first
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  • Russian first
  • Spanish first
  • Swedish first
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English first
Santiago, Chile
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

I stayed in this hotel three nights, the staff in the front desk is just okay, the rest of hotel staff was very polite and ready to help, specially in the breakfast room which i loved.
Internet is free and really good. It has a great location and the rooms have a fair size, really clean and are comfortables except for the temperature that i could not regulate.

It is close from the Opera, the famous fish market , near to the Karplazt metro and trains.

I recommend this hotel because is good , a little bit overpriced but close to the center and the main highlights of the City.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank patricia e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Dear Patricia,
thank you for your feedback! It is important to us to improve our service.Concerning the heating, it can be regulated +/- 2 °C yourself at the room. For your next stay please kindly contact immedealty our colleagues at the front desk should you have any questions or need help.
We hope to may welcome you back soon to the KAISERHOF!
Best regards from Vienna,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

We stayer at the Kaiserhof hotel in November 2012 for a weekend trip. The hotel has a classical interior. Not modern, but with a nice atmosphere. the staff provided good service and the hotel was very clean. We especially liked the breakfast buffet.The location is good: 5 minutes walking to the Staatsoper place. We'd definitely consider this hotel again for a next trip.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hooboox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Dear guest,
thank you for your comment and the time to give us feedback. We are happy to see that you had a good time with us and enjoyed your trip to Vienna and the KAISERHOF!
Hope to see you soon back to the KAISERHOF!
Best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
4 reviews
4 of 5 bubbles Reviewed March 4, 2013

Great location, excellent breakfast buffet, friendly and helpful staff. We had an early flight. so we have to leave early, they prepared box breakfast for us and the night manager "Roger" was extremely nice and a real gentleman. The only probelm we encountered in the hotel was the TV which was down most of the time (no signal).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MayFir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Dear guest,
thank you very much for taking the time to comment your last stay at the KAISERHOF. We hope you had a comfortable journey back home after your holiday. Great to see that you enjoyed your stay. Concerning your TV problem, just inform our colleagues at the front desk immedealty at your next stay should any problem appear so that we can solve it.
Hope to may welcome you soon back to the KAISERHOF
Best regards,
Your KAISERHOF TEam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

The hotel is in a quiet side street but only a few minutes walk from the Karlsplatz underground train interchange; trams pass the end of the road. The StatsOper, Musikverein, Secession buildings are also quite close and the Innere Stadt is about 15 minutes walk away.
The building is well decorated inside - it all seemed freshly done- and everything was immaculately clean. The decor is traditional in style, the cream, gold and crimson colour scheme apparently picking up the hotel's imperial theme. Our room was classed as "superior". It was a good size, well-furnished with a good-quality flat-screen TV (multi-channel but limited English-language options, other than pay-to-view), a small sofa and a kettle for tea and coffee. Breakfast offered a wide range, and good quality, with different hot food each day as well as the normal continental cold selection. There was a pleasant bar area which offered light meals from midday until late at night. Free wifi was available, and there was a small gym which we didn't try. Staff were genuinely friendly and helpful; most of the time there was a porter available in the hall as well as the receptionist.
We struggled to understand the heating/cooling in our room. We found we had to put the thermostat to maximum to keep the room warm (the weather was very cold), and the fan does not run in winter.

However, we were very pleased to have found the place, would definitely choose to stay again and can happily recommend it.

Room Tip: There is a quiet road at the front, and an enclosed courtyard at the back, so neither side is likely...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hotsocks27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Dear guest,
thank you very much for taking the time to comment your stay at the KAISERHOF -great that you had a good time with us!
Best regards from Vienna,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Arriving very late at night, it was lovely to find a warm welcome and comfortable room awaiting us. The hotel is very easy to reach, by train, from the airport (don't bother with the CAT, the S Bahn is just as quick and straightforward at a fraction of the cost) and only minutes from Karlsburg U bahn. In fact the location is ideal for walking to all sights or catching the train. The Belvedere is very close by. The room was lovely, with plenty of storage and it was nice to be able to make a cup of tea or coffee at the end of a long day. The breakfast was delicious and had an excellent variety of food, which was constantly replenished. The staff were all friendly and helpful.
The Italian Restaurant at the end of the road was also excellent and good value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank KGLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Deas guest,
hope you had a comfortable journey back home! Thank you for your feedback !
Hope to may welcome you back soon to the KAISERHOF!
Best regards from Vienna,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
380 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

This is a great place: excellent facilities, welcoming staff and within easy walking distance of city centre. Bar snacks are reasonably priced and the buffet breakfast had a wide variety of delicious treats.

Just 5 minutes from the opera house, it is an excellent base

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 654GregP654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, March 10, 2013
Dear Guest,
thank you very much for taking the time to complete the survey - great to see that you enjoyed your time in Vienna.
Best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#4 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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