We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“2nd stay even better than the first time”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Premier Kaiserhof Wien
Ranked #5 of 361 Hotels in Vienna
Certificate of Excellence
Campbell Town, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“2nd stay even better than the first time”
Reviewed October 17, 2012

Excellent is the only way to describe this hotel. We stayed 15 years ago in the middle of renovations and were impressed then, even with the noise. This time just exceeded our expectations and most would know sometimes it is best not to go back, but this was just superb. As I said better this time than the first, a definite when we return to an absolutely wonderful city, Vienna.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 17, 2012
Dear David,
great to see that you enjoyed your stay at the KAISERHOF again after such a long time! It is a complemente to our team - thank you very much!
Hopefully it will not take such a long period to may welcome you back to the KAISERHOF
Best regards from Vienna
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,676 reviews from our community

Traveler rating
    1,300
    319
    42
    10
    5
See reviews for
332
861
81
151
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 15, 2012

We had emailed the hotel to request an airport pick-up, and as promised the taxi was waiting for us at arrivals. The journey took about 20 minute and our research indicated it was very competitively priced.
Check in, and out, was very smooth. Our room was spacious, clean and comfortable, with a safe and well stocked mini bar in the room as well as tea and coffee making facilities. Breakfast was the usual European selection of hot and cold dishes, cereals and pastries.
We found the staff extremely friendly, especially Barbara in the bar, who was most helpful suggesting places for us to go and eat.
Lovely quiet hotel in an excellent location, just a few minutes walk from many of the visitor attractions of Vienna. The Karlskirche is approx 3 mins walk, the Opera House about 5 mins walk, The Belvedere Palace and Hofburgh Imperial Palace and St Stephens Cathedral all approx 10 mins walk, and there is plenty of shopping close by. Everything else is easily accessible via the excellent public transport system, and we definitately recommend buying a Vienna Card which you can purchase at the hotel.
We wouldn't hesitate to come back to the Kaiserhof Wein, if we return to visit Vienna again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leselee_and_spouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 17, 2012
Dear Leselee,
thank you very much for your comment - great to see that you had a good time in Vienna and felt comfortable at the KAISERHOF.
It would be a great pleasure for us to may welcome you back to the KAISERHOF
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
109 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 15, 2012

This hotel is in an ideal location, 3 blocks away from the Opera, and in addition, you can walk to most places in old town. The hotel was good, but the internet service is not up to standards, as you need to log in every time you need to use your computer, or iPad. It seems unbelievable that in this day and age wi fi service should not function seamlessly in a hotel in a city as advanced as Vienna.
The rooms are confortable, the bathrooms are small but clean. Breakfast service is excellent, and staff are polite and helpful.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RuthyNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 17, 2012
Dear guests,
thank you very much for your comment and response - it is very important for us to get feedback to improve our service. We have of course taken notice of the internet-interruption and everything is working now. We hope you had a comfortable journey back home
Best regards from Vienna - hope to may welcome you back to the KAISERHOF
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 12, 2012

Appreciated an early check in after a very long flight. All reception staff most helpful and obliging.
Location is great,quiet but easy access to rail system and walking distance to sites.
Comfortable clean European style room. Free Wi-Fi.
Excellent breakfast range which differed slightly on a daily basis allowing you to sample a variety of foods.Music of a morning set a serene atmosphere.Daily weather report and suggestion of a sightseeing activity is a great idea. Pleasant library/sitting room area.
Definitely recommend a stay at the Kaiserhoff.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 23Flower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 17, 2012
Dear guests,
thank you very much for your comment and response - it is very important for us to get feedback. Great that you had a enjoyable stay at the KAISERHOF !
Best regards from Vienna
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltics
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 4, 2012

Good location, walking distance from Opera and Stephansplatz, 1 metro stop to Mariahilfer Strasse. Breakfast room is nice and clean selection is almost perfect. Room was clean, not big, but enough space. Free Wi-Fi. I would come back.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank railis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 7, 2012
Dear Railis,
we hope you had a comfortable journey back home - thank you for your comment.
Wonderful for us to see that you had a nice time in Vienna and enjoyed your stay with us at the KAISERHOF
Best regards - hope to welcome you at future trips
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 2, 2012

I've stayed in this hotel 4 or 5 times, it is my favorite hotel in Vienna for several reasons:
- it is very near to the Opera and Musikverein....ok, and not very far from the shopping area:)
- the breakfast is fantastic - you listen Mozart, have a wide variety of food and you could drink a Proseco glass in the morning, if you are in mood:)
- the rooms are spacious, clean and elegant.

It is not a cheap hotel but you will be spoiled here....one of the best, compliments to the management!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Florin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 7, 2012
Dear Florin,
thank you very much for your response - great to see that you always enjoy the stay at the KAISERHOF and your trips to Vienna.
Hope to may welcome you soon back !
Best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 1, 2012

We were traveling with our 15 month old and suffering from severe jet lag. They checked us in early and had the crib ready in the room with a little welcome stuffed animal for him. That alone made me give this hotel top marks! The room was great and we had everything we needed. The staff were amazing and very warm and helpful. Overall, great experience! The only thing I struggled with was the elevator was accessible only after going up a flight of stairs which made it a challenge when I was on my own with the stroller. But that's not an uncommon problem in Europe, so I can't really fault the hotel.

  • Stayed June 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsTraveler1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, October 2, 2012
Dear guest,
thank you very much for your comment - we hope you had a comfortable journey back home with your child and could relax a little bit. Wondeful to see that you had a good time in Vienna and enjoyed your stay at the KAISERHOF.
Hope to may welcome you again in furture!
Best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Neubau
Hotel Sans Souci Wien
Hotel Sans Souci Wien
#1 of 361 in Vienna
5.0 of 5 bubbles 1,344 reviews
Inner City
The Guesthouse Vienna
The Guesthouse Vienna
#2 of 361 in Vienna
5.0 of 5 bubbles 785 reviews
Neubau
Hotel Altstadt Vienna
Hotel Altstadt Vienna
#9 of 361 in Vienna
4.5 of 5 bubbles 2,109 reviews
Show Prices
Show Prices
Show Prices
Mariahilf
Small Luxury Hotel Das Tyrol
Old University Quarter
Hollmann Beletage
Hollmann Beletage
#6 of 361 in Vienna
5.0 of 5 bubbles 1,038 reviews
Serviten Quarter
Best Western Premier Harmonie Vienna
Show Prices
Show Prices
Show Prices

Been to Best Western Premier Kaiserhof Wien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#5 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. KAISERHOF Wien runs as a NON-Smoking Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Priceline, Agoda, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Best Western Premier Kaiserhof Wien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing