We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Smart hotel but staff not so friendly” 3 of 5 stars
Review of Hotel Stefanie

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Stefanie
Ranked #40 of 369 Hotels in Vienna
Certificate of Excellence
GreenLeadersBronze level
Grenoble
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Smart hotel but staff not so friendly”
3 of 5 stars Reviewed February 2, 2013

The hotel is very nice. The room was smart, clean, quiet and spacious. The beds were comfortable. The bathroom was good. The breakfasts were amazing. The minibar and wifi worked well. The location of the hotel near Schwedenplatz and the canal is perfect. The only negative was that the staff at breakfast seemed badly trained to me, snatching plates before they were finished (efficiency bordered on rudeness on several occasions). This did not make us feel welcome or comfortable. It was a good experience overall but given the relatively high price I'll probably choose somewhere else next time.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank funkylittlefrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, February 18, 2013
Dear funkylittlefrog,

With interest we read your review about your recent stay and are happy that our offer convinced you.

Unfortunately you missed the friendliness during the breakfast service what detract significantly your comfort factor. Please do accept our sincere excuses. Be assured that the
well-being of our guests is very important to us. Your critic has already been forwarded.

We hope you will give us a further chance to fully convince you about our customer-focused service. In the meantime, we remain,

with best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

838 reviews from our community

Traveler rating
    475
    276
    65
    17
    5
See reviews for
109
348
97
123
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 1, 2013

We've just returned from a great stay at the Hotel Stefanie, the staff were polite & friendly, the room was clean & well equipped (though a little small) & good value for Vienna. The location is ideal - approx 3-4min walk from Schwedenplatz & the Innere Stadt. Breakfast was excellent though there were no tea/coffee making facilities in the room.

Room Tip: Ask for one of the bigger rooms!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ringarosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, February 18, 2013
Dear Ringarosie,

Thank you for posting your experience and letting us know your impressions. We are happy that you fully enjoyed your stay at our Hotel Stefanie and thank you for your compliments.

The tea and coffee making facilities are available upon request. Do not hesitate to contact our reception for any emerging issue or needed information. The colleagues will be pleased to help.

Wishing you a nice winter continuation, we remain,

with best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed February 1, 2013

From an older age of grand hotels, but this is not too large. Service is excellent. Location is good, just over the Danube from the exciting City centre. The rooms are a little old fashioned but it all works very well. My second time here.

Room Tip: there are long corridors tot he rear rooms
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank StevenE117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, February 18, 2013
Dear StevenE117,

Thank you for choosing again to stay at our Hotel Stefanie: which, with its more than four hundred years of history, ranks among Vienna’s hotels richest in tradition.

Looking for the third time, we remain,

with best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel was luxurious from start to finish, but not with the luxurious price tag. Our room was not only spacious, but we got a rather large bath! Beautifully fluffy towels. Breakfast was a real treat, and one morning we had our champagne breakfast. The buffet certainly outranked the usual European fare, and the wait staff were ready to attend to our every need. Close to the city centre, after a short walk, but this was welcome after all the Viennese schnitzels we had consumed! Well worth a recommendation, and will be staying there again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JoBrazaitis1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, January 29, 2013
Dear JoBrazaitis1971,

Thank you very much for your positive review.

We are delighted that you fully enjoyed your Vienna stay and appreciate your compliments.

We hope you had a nice journey back to Australia and send you our best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 23, 2013

this hotel is in an AWESOME location. close to the airplane bus and all things vienna. most definitely a good buy if you get a very low room rate. the rooms are noisy due to the staff constantly cleaning in the hallways. perfect if you are not looking for a little rest and relaxation along with your world wind visit to vienna. if you want to relax and enjoy some services (the room, spa, room service, other) AND the city. i suggest one of the other numerous hotels in the city.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank psuedofrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, January 29, 2013
Dear psuedofrog,

Thank you for posting your experience on TripAdvisor.

We are pleased to read that you were very satisfied with our offer and thank you for your compliments.

We noticed your critic regarding the noise in the hallways and kindly ask you to accept our excuses. We already forwarded this important information to the housekeeping department.

Wishing you a nice winter continuation, we remain,

with best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island of Malta, Malta
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 16, 2013

We spent a lovely week in Vienna over the Christmas period and the choice of our hotel was the cherry on the cake. We asked for a non-smoking quiet room so we got one at the back. Nothing fancy but very comfortable and a good size too. It also had a big bathroom with large bath. We got a kettle in our room because we asked for it at no extra cost. The lavishing breakfast is to die for and we suggest you try the restaurant in the evening too. All the staff had pleasant personalities and can communicate very well in English. They also helped us to buy our transport tickets and an excursion. Hotel Stefanie is just a few minutes walk to the Metro across the bridge and within walking distance to shopping areas. Warm clothing and comfortable shoes are highly recommended for Vienna. Obviously one cannot miss out on Hofburg. We strongly recommend this hotel as we will definitely return.

Room Tip: Whenever we travel we always ask for a nice quiet room and so far this has always worked for us.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank andrea12303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, January 22, 2013
Dear andrea12303,

We are happy to learn that you fully enjoyed your trip to Vienna and thank you for recommending our Hotel Stefanie.

We would be happy to welcome you back in future and wish you, in the meantime, a nice winter continuation.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 13, 2013

This hotel is in a good location; very close to shopping and restaurants. The breakfast buffet is amazing. There are so many choices and the coffee is marvelous. The draw back comes when you get to your room. It's dark and dreary. None of the bulbs have high wattage. They want to conserve energy but really?! My room faced another building so I got very little light. It had a negative impact on me as the room was quite depressing. The fact that the room was also very, very small didn't help. It just felt dreary and depressing. I took every opportunity I could to stay out of it. At least the buffet was delicious. I will never stay there again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Stefanie, responded to this review, January 22, 2013
Dear R C,

Thank you for informing us about your experience.

With pleasure we read that you were very satisfied with the hotel location and the breakfast buffet.

We regret that you were disappointed about your room that simply did not fulfill your expectations. We offer different room categories and would be pleased to advice you at the time of your next booking.

Your critic regarding the darkness of the room has been noticed and we thank you for steering our attention to this matter. The lightness of the chosen bulbs will be controlled by our technician.

We hope you will give us a further opportunity to convince you and would therefore be pleased to welcome you back in future.

In the meantime, we remain,

with best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Leopoldstadt
Hotel City Central
Hotel City Central
#48 of 369 in Vienna
4.5 of 5 stars 609 reviews
Inner City
Hotel Capricorno
Hotel Capricorno
#19 of 369 in Vienna
4.5 of 5 stars 259 reviews
Leopoldstadt
Der Wilhelmshof
Der Wilhelmshof
#24 of 369 in Vienna
4.5 of 5 stars 1,156 reviews
Show Prices
Show Prices
Show Prices
Inner City
Hotel Am Parkring
Hotel Am Parkring
#34 of 369 in Vienna
4.5 of 5 stars 455 reviews
Leopoldstadt
Das Capri
Das Capri
#22 of 369 in Vienna
4.5 of 5 stars 1,351 reviews
Leopoldstadt
Austria Classic Hotel Wien
Show Prices
Show Prices
Show Prices

Been to Hotel Stefanie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Stefanie

Property: Hotel Stefanie
Address: Taborstrasse 12, Vienna 1020, Austria
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#19 Green Hotel in Vienna
#23 Family Hotel in Vienna
#33 Business Hotel in Vienna
#35 Luxury Hotel in Vienna
#39 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Stefanie 4*
Number of rooms: 120
Official Description (provided by the hotel):
With its over 400 years of tradition, the elegant metropolitan Hotel Stefanie is the oldest hotel in Vienna. As the hotel longest in the possession of the family Schick, it lays the foundation for the private SCHICK Hotels-group - "Over a century of Viennese Charm". Today, the hotel-only a few minutes' walk from the 1st district, the historic centre of Vienna -presents itself as a successful combination of old and new. 120 Stylish rooms with air conditioning and WLAN (free of charge), three conference rooms (total capacity of 200 persons), as well as the restaurant 'Stefanie' form the framework for a pleasant stay in Vienna. Viennese cuisine acts as ambassador of Austrian hospitality in the restaurant and is served in the imperial ballroom or the relaxing courtyard garden. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, TripOnline SA, Hotels.com, Hotwire, Odigeo, Priceline and Travelocity so you can book your Hotel Stefanie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Stefanie Hotel Vienna
Hotel Stefanie Vienna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing