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“Good hotel but had a few problems”

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Hilton Vienna Danube Waterfront
Ranked #57 of 359 Hotels in Vienna
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed June 13, 2014

As a Hilton Diamond, I was excited that a meeting I was attending was at the Hilton Danube. Upon checking in, I was advised I had an upgraded room overlooking Danube. Great. When I got to the room and opened the door, I was shocked to see the room was occupied. I made the trek downstairs and had to wait on a long line to finally get served again and get my room.

The room itself was an upgrade and did have a fabulous view.

Being at a conference with a number of customers, I frequented the bar. The staff was not prepared for customers. They took extremely long to fill simple orders like 2 rieslings, a chardonnay and a savignon blanc. The got it wrong once. They brought the bill and then brought the missing drink. However, they brought another bill. As many people were drinking, I'm not sure, but I believe they had me pay twice.

When I went to use the fitness room, I stopped at the fitness check-in and asked the girl if they had water in the room. She told me no but was willing to sell me a still bottle, 50cl. for EURO 4. I was thirsty so bought it, opened it and walked to the fitness room, only to find they had a water dispenser. Ripping me off of another EURO 4!

The executive lounge was never manned and the food was less than specatular. Lastly, upon check-out there is no queing system. There is one check-out person around a pole and people continually cut the que and use him.

The hotel really could be good as the terrace, view and rooms are fabulous but they really need to fix some problems.

  • Stayed: June 2014, traveled on business
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Thank SNG55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina R, Guest Relations Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 19, 2014

Dear SNG55,

Thank you very much for having taken the time to share your feedback on Tripadvisor.
We take your feedback really serious and please be assured that we will investigate in all mentioned cases due to the fact that this definitely does not come up with our standards.
It would be a pleasure if you would give us the chance to talk personally and find suitable solutions.

Best regards,
Nina Rosnaelli
Executive Lounge Manager

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Reviewed June 13, 2014 via mobile

Stayed here for two nights, loved the waterfront view and was able to get in some exercise as their fitness center was open 24/7! :) loved that it can only be accessed by someone with a door key. Equipment was clean, with clean towels, an elliptical and state of the art treadmillS with an S..yes plural as there were three :) the lady in charge was also very helpful and friendly.
Rooms were clean and bed was very comfortable. Toiletries were by peter thomas roth. loved it. thank you very much.
Breakfast!! Had a great selection of breads, protein and beverage. Overall a very nice hotel I wouldn't mind staying at again.

  • Stayed: May 2014
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Thank Travelover95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, General Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 17, 2014

Dear Travelover95,

I would like to you very much for sharing your impressions on Tripadvisor.

With pleasure I read that you had a great stay at our hotel and that you very much enjoyed our Waterfront location as well as our fitness centre.

I do hope to have the pleasure to welcome you back soon.

With kind regards,
Markus Hussler
General Manager

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Reviewed June 10, 2014

Stayed here for one night over a weekend with a friend. Cheapest way to get here is at the Stadion U-bhan stop and than walk about a 100m's from the station, takes about 10 minutes and there's actually a sign on the main road that points to you towards it. The walk is not through the best neighborhood but it's not terrible. Definitely not in the downtown area but that should be obvious when making the booking.

Was upgraded to a Danube view room with included breakfast due to my HHonors Gold status. The room was very nice and actually looked very new (the whole hotel did actually despite the facade looking a little worn). Great view of the Danube and the window actually swung all the way open so you can enjoy the scenery unobstructed. The only issue I had with the room was that the A/C was nowhere near strong enough to cool the wrong and it was way too warm in there. Plug adapters are able for loan at the front desk. The hotel has two computers in the lobby with a free printer which was a very nice touch, although I would suggest adding just one more since I saw some people unable to use them since both were occupied.

Breakfast was very good and the whole buffet was able as HHonors Gold. I chose to eat outside on the patio and it was absolutely relaxing. Service was also extremely good here.

  • Stayed: June 2014, traveled with friends
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Thank silverm0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, General Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 11, 2014

Dear silverm0623,

Thank you for writing a review on Tripadvisor in regards to your recent visit.

With pleasure I read your very positive feedback concerning our guest rooms with Danube view and the wide breakfast offer.

Further to your feedback on the A/C and our connectivity station in the lobby, I truly wish to apologize if the described has clouded your stay with us. Please rest assure that your feedback does not stay unheard.

I would be delighted to welcome you back again at our hotel in the future.

With kind regards,
Markus Hussler
General Manager

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Reviewed June 10, 2014

We stayed at this hotel during an weekend but were actually somewhat disappointed.
The suit we got was on the first floor so that everybody at the outside could look inside, secondly it was close to an public door which made a lot of noise when people were passing by.
The lounge on the top floor was to small, it was over crowded so we had to to wait to get somewhere to sit, finally we got a seat outside the lounge close to the elevators. Also at breakfast it was very crowded.
We did also notice that our room was cleaned very quickly, approximately maximum 4-5 minutes. When looking around a little bit more in our room we understood why there was very old dust on the ceiling.
The only thing which was good was the bar on the ground floor, very friendly and professional staff.
This hotel did this time not live up to the expectation You should have living at a Hilton hotel.

Room Tip: Don't get a suit on the first level and don't get a suit close to the entrance door at the f...
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  • Stayed: May 2014, traveled as a couple
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2  Thank Peter_Pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, Geschäftsführer at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 16, 2014
Google Translation

Sehr geehrter Herr Peter_Pe

haben Sie vielen Dank für Ihre detaillierten Informationen bezüglich des vergangenen Besuches in unserem Hause.

Zunächst möchte ich es nicht versäumen, mein tiefes Bedauern über die geschilderten Vorfälle auszudrücken. Ich kann mich an dieser Stelle nur nochmals nachdrücklich und in aller Form bei Ihnen für die entstandenen Unannehmlichkeiten entschuldigen.

Ihre Verärgerung, kann ich sehr gut nachvollziehen, und ich möchte Ihnen versichern, dass das Geschilderte keineswegs die Servicestandards reflektiert, welche Sie aber auch wir von uns erwarten.

Für Ihre wertvollen Informationen möchte ich mich an dieser Stelle nochmals herzlich bedanken, da dies uns Gelegenheit gibt, unseren Service stetig zu prüfen und besser den Wünschen unserer Gäste anpassen zu können.

Sehr geehrter Gast, gern möchten wir Ihnen beweisen, dass wir durchaus bessere Gastgeber sind, und es wäre uns eine große Freude, Sie schon bald wieder in unserem Hause begrüßen zu dürfen.

Mit freundlichen Grüßen,

Markus Hussler
General Manager

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Reviewed June 9, 2014

We stayed 5 nights with two teens. The hotel offers best location/views of the river Danube and is also 15 minutes train ride/15 euro taxi one way to/from centre of the city. The hop on hop off stop is 15 minutes walk and the river boat also at the same spot. Staff at executive lounge are great/hard working and always smiling. though the vegetarian option could have added more fun.
The out door Pool is just amazing, daughters were really happy to be able to swim till 2000 hours in the evening while we were enjoying the views of the Danube. If in Vienna I will only stay here..so close to nature

Room Tip: choose the panoramic view rooms/junior suit on the level zero for fantastic views of river Danube an...
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  • Stayed: May 2014, traveled with family
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Thank aquafinatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, General Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 11, 2014

Dear aquafinatraveller,

Thank you for writing this outstanding review on Tripadvisor.

We very much appreciate that you have taken the time to share your impressions and I am glad to hear that you and your family very much enjoyed your stay at the Hilton Vienna Danube Waterfront. I also greatly appreciate your positive feedback on our Executive Lounge staff and our outdoor pool.

I am really looking forward to welcome you back to our hotel soon.

Yours sincerely,
Markus Hussler
General Manager

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Reviewed June 8, 2014

This hotel is clean and well-appointed, right on the Danube, with nice views. No problems with the room or service, and the price was a bit better than the hotels closer to the downtown. It's pretty far from the central area of Vienna, so you will need to take a taxi (I looked at the public transport options, amd they did not look promising). If you are staying at this hotel, there isn a decent chance you are with a group tour, so your transport issues are probably taken care of. If you have a choice, and can afford the difference in price, I would recommend the Hilton Vienna on Stadtpark, which is walking distance from the stuff you probably went to Vienna to see.

  • Stayed: May 2014, traveled on business
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Thank SimonCoates1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, General Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 11, 2014

Dear SimonCoates1966,

First of all I would like to thank you for sharing your impressions regarding your recent stay at our property.

With pleasure I read that you enjoyed your visit and also highly appreciated our location on the river Danube.

I must admit that your comment on the public transport connection came as a surprise to me as the next metro station is just a short walk away from the hotel and I truly wish to apologize for any inconveniences this may has caused you.

Nevertheless, it would be a pleasure to welcome you back to the Hilton Vienna Danube Waterfront in the future.

Best regards,
Markus Hussler
General Manager

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Reviewed June 8, 2014

I booked a executive river view room here after agonising over whether to choose the central Vienna Hilton, but we were glad we did book the Danube. A few stops out of town on the metro, you feel like you're out of the hustle and bustle of the city with amazing views. As usual the staff were of the excellent Hilton standard that is common across the brand. We found all the staff to be very friendly, from reception to the hard working staff in the executive lounge. They worked tirelessly to keep that area clean and tidy.

Our room was smart and spacious - bigger than we expected.

  • Stayed: June 2014, traveled with friends
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Thank gordor10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus H, Front Office Manager at Hilton Vienna Danube Waterfront, responded to this reviewResponded June 11, 2014

Dear Gordor10,

Thank you for writing this great review on Tripadvisor!

I was truly happy to learn that your entire stay met or even exceeded your expectations and that our team members impressed you with their hospitality.

Your very positive feedback is greatly appreciated and I will share your kind words with the entire team.

It would be my utmost pleasure to welcome you back soon.

Best regards,
Markus Hussler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vienna Danube Waterfront

Address: Handelskai 269, Vienna 1020, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Vienna
#21 Business Hotel in Vienna
#39 Family Hotel in Vienna
#41 Luxury Hotel in Vienna
#47 Romantic Hotel in Vienna
Price Range: $80 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Vienna Danube Waterfront 4.5*
Number of rooms: 367
Official Description (provided by the hotel):
Light and airy - this is the atmosphere of the Danube, and the inspiration behind the unique design and ambience of the newly restyled Hilton Vienna Danube Waterfront. Take pleasure in the fresh, modern look of this uniquely located hotel, the perfect setting for your next special event. During the day, take in the stunning views from our meeting rooms that inspire visionary business deals. At night, the inviting terrace of our Waterfront Kitchen beckons diners to relax and savour delicious cuisine near the gentle waves of the river. Everything is easily accessible from our hotel. St. Stephen's Square is just a 10-minute ride away by underground and just as close are UNO-City, Austria Center and the Prater, Vienna's most extensive park and recreational area. Even the Messe Wien Exhibition Center is just a short walk away. After a busy day, relax in our stylish and spacious guest rooms, the largest in Vienna. Make the most of our welcome amenities and the high level of service for which we are known. ... more   less 
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Also Known As:
Hilton Vienna Danube Hotel Vienna
Vienna Hilton

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