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“Eurostar is a reasonable hotel but is not a 4 star.”
Review of Hotel Exe Vienna

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Hotel Exe Vienna
Ranked #226 of 360 Hotels in Vienna
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Eurostar is a reasonable hotel but is not a 4 star.”
Reviewed October 9, 2012

Comparing to the other hotels I have stayed in Europe before, the service provided by Eurostar is reasonable. Our travel package booked this hotel for us as the place to stay in Vienna. IMHO, its room is big (European standard), reasonably clean and furnished with modem facilities. Its location is convenient and is about a 10- 15 minutes walk away from the U6 Alser Subway station.

The staff is pretty helpful but at times seems impatient.

I don't know much about the European Hotel Star Rating System but I will say this is definitely not a 4 star hotel. It's more like a 2-3 star hotel.

Due to the way the hotel rooms are structured, elevator access is provided to all floors but only a limited number of room can access it directly. For the reminder rooms, once you get to your floor, you may have to haul your luggage down and up a flight of stairs (same floor) before you can get to your room. This is extremely inconvenient especially if you are traveling with someone requires disability access.

Make sure you book a room next to the elevator!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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669 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
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  • Serbian first
  • Spanish first
  • Turkish first
  • Any
English first
Bogota, Colombia
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 16, 2012 via mobile

The exe eurostars hotel in Viena is a good hotel with a good service, kind personal, good restaurant, is clean, in front You can take the
Tram , the metro station is very near. The personal talk spanish too. the only bad thing that i saw, Was the neglected front of the hotel and a little scary neighborhood at night , is best not get so late to the hotel .

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edgar f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Pole, Alaska
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 1, 2012

Our "first" room smelled, so they did change and the second was dirty, old food in the fridge. Floors were deteriorated and paint was spoiled with food or else (?). beds were ok. bath was ok, but tile was dirty in between... Internet didn't work for the whole of our stay 2 nights. Linen was good quality and clean, carpet was also clean. Elevator to 7th floor is old and creepy... will never return.

Room Tip: After went to K&K in Prage with escellent results.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank adventureros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Vienna hotels

Norwich
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 18, 2012

Hotel was ok for the price we paid,but very noisy school party playing about until 3am so sleep quality was very poor. Good local Croatian bars with very friendly locals. Good location.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dushanbe, Tajikistan
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 18, 2012

The hotel is terrible and doesn't not deserve 4 stars. I stayed there in November 2010. The staff is hostile and unhelpful. The carpeting in the corridors and rooms is stained. I didn't feel safe to walk in the room without shoes. The pool area has no windows, the plaster on walls peels off and it horribly smells chlorine. It seems like there is no ventilation system there. Because of being connected to the small gym (with 3-4 machines), the gym smells chlorine too and has no windows. The only pro is a good location, i.e. close to the metro. I will never stay at this hotel anymore!

  • Stayed November 2011, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank loulou188113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waw
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 31, 2012

I've stayed at this hotel for weekend with firends. The location is good, it takes about 15 minutes to get to the city centre - the only advantage! The staff is unprofessional, not helpful and not customer friendly. Even the level of german language skills was not meeting my expectations. They didn't know how to solve problem and speak to the guests. Our room wasn't prepared on time, one bed was missing. The room looked old, bath wasn't very clean. From 4 stars hotel I would expect much more. It's rather 3*** bed and breakfest. Payment problems: although we paid by booking in advance, they charged our credit card agin by check-in. Be careful! For people with low expectation and good spanish knowledge!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ad_vonsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlsruhe
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 21, 2012

The hotel is well located: 5 min away from the next subwaystation and in front of the hotel is the tram station.
The rooms are clean, funkctional and really okay, the bathrooms a little bit small, but okay.
The breakfast is served as a buffet, the choice is okay, but there is every morning exactly the same.
The pool is small and not very inviting.
Being in this hotel feels like being in Spain, because all the service stuff speaks spanish. The stuff at the reception desk is not very helpful in knowing restaurants nearby or just calling a taxi (did not happen, although i had to catch a train at the Westbahnhof).
It feels more of a 3 star hotel, than a 4 star.
If you book early, the prices should be fair.
Would recommand this hotel again for a weekend trip maybe, not for a longer stay.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank evafoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Exe Vienna

Property: Hotel Exe Vienna
Address: Ottakringer Strasse 34-36, Vienna 1170, Austria (Formerly Mate Hotel)
Location: Austria > Vienna Region > Vienna > Ottakring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
#149 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Exe Vienna 4*
Number of rooms: 115
Official Description (provided by the hotel):
Exe Vienna is a Vienna hotel that has been able to assimilate the Viennese soul to perfection: deeply rooted in all it is classical but it is still open to new expressions. The Exe Vienna Hotel, set in a hundred-year-old building, has recently been refurbished and remodeled from top to bottom so that its seven floors, its reception rooms and its 115 guest rooms shine with a modern, tranquil air to offer its guests the utmost well-being. Located in the heart of the Hernals, the establishment is endowed with luxurious attractions, allowing you to enjoy the Austrian capital like a true emperor, providing 112 rooms, a heated swimming pool and fitness center (our guest can use them free of charge ), two reception rooms and exquisite view over the city, watered by the Danube. The Hotel Exe Vienna, moreover, offers some extra advantages as free WI-FI, complimentary Guest Computer in the lobby, rent a car service and having a highly qualified personnel.. The location allows our guests to enjoy a dynamic, yet peaceful area like Hernals, with numerous attractions (The Wienner Volksoper, the Neuwaldegg castle, the History Museum, the vast, 80 hectare wooded park area of Schwarzenbergpark) and the nearby Alserstrasse shopping area. In addition, there is a tram stop in front of the hotel and the Alserstrasse metro station is just 150 metres away. From both these points, you will have easy access to any of the city's important tourist sites: Schonbrunn Palace, the State Opera, the Spanish Riding School, the Prater, Belvedere Palace, Liechtenstein Museum, the Hofburg Imperial Palace or the Mariahilferstrasse, the longest shopping street in Europe. If you arrive with a car, or rent a car in the hotel directly you have the possibility to park in the Hotel EXE Vienna (15€per night) Exe Vienna Hotel has 115 very comfortable, peaceful rooms, with modern, elegant decoration. All the rooms have complementary Wi-Fi, Flat Screen TV, minibar, Telephone, Air-Conditioning In- Room Safety box and Bathroom with hair dryer , Telephone, complementary amenities. Please note that the city tax 3,2% is not included in the rate and to be paid in the hotel. ... more   less 
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Also Known As:
Eurostars Vienna Hotel Vienna
Eurostars Hotel Vienna
Vienna Eurostars Hotel

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