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“Nice Hotel Good location staff not great”
Review of Hotel Kummer

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Hotel Kummer
Ranked #57 of 360 Hotels in Vienna
Certificate of Excellence
Norfolk
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice Hotel Good location staff not great”
Reviewed December 10, 2012

Booked a superior double room and confirmed our request via email and was informed this was ok, when we arrived were given a twin asked to change and was given another twin and told they where all the same. Not impressed. But the hotel was very comfortable and the breakfast was good but it was difficult to get even a good morning from the staff . Had a really good 4 day stay but it could have been so much better

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Del&Ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, in behalf of Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, December 10, 2012
Dear Guest,

Thank you very much for your feedback regarding your stay at the Hotel Kummer.

We are happy to hear that our good location and the Hotel Kummer in general meet your expectations.

Our task in our industry is to stay friendly and helpful, also in times where the preassure is on a high level. I am sorry for this impoliteness in the morning. We are pleased to hear that you liked our breakfast and the comfort of our traditional hotel.

We are looking forward to welcoming you back in the near future and so to show you our service improvements. In this case, please do contact myself personally!

Yours sincerely,

Ladislaus E. Batthyány
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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875 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Dublin, Ireland
Level 6 Contributor
157 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 24, 2012

Spent two nights here last week and found it to be perfect for our needs. It's located about 10-15mins walk from the centre of the city and right across the road from the subway entrance which is handy when you're coming from the airport.

The room was spacious, comfortable and clean and the staff were helpful and courteous at all times. The breakfast had a great variety and was delicious both mornings.

The only thing I would change was the WiFi situation - only in the hotel lobby for free and even at that you had to ask for a new username/password every 30mins which was a bit annoying.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jahoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, for Mr Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, December 3, 2012
Dear Guest,

Thank you very much, for your comments regarding your stay!

We are glad to hear, that your stay with us was a pleasant one.

In regards to our internet access, we are looking at ways to improve this service for our guests.

We are looking forward to welcoming you back in the near future.
In this case, please do contact myself personally!

Yours sincerely,

Ladislaus E. Batthyány
General Manager
Hotel Kummer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level 5 Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 23, 2012

I booked the hotel Kummer and flights with lastminute.com and everything was as smooth as clockwork. The hotel was brilliantly located with the underground entrance right on the street outside the front door. The hotel is on a busy shopping street with some fabulous shopping if that is your thing, but once through the front door all is peace, quiet and a real retreat after a busy day in Vienna. The hotel staff were incredibly pleasant, and sitting in the bar with a cold beer and my tour guide (while my husband made use of the wifi) was so nice. The breakfast was also a really relaxed and great way to start the day. The staff were superb, and the choice really good, with hot and cold options.The walnut bread, and the pumpkin seed bread were just gorgeous. Also there was a lady making fresh omlette. There was even a glass of champagne (slightly hidden near the bottom of the stairs - that's my insider tip, as I didn't spot it until day 2). The waiter brought me a glass straight away when I asked if it was part of the breakfast.
The Hotel is quite grand inside with a marvellous staircase. The rooms are pleasant and what I think you would expect in a hotel of this type, not over the top, but a good size, clean and tidy, and comfortable. There was no tea or coffee making in the room which was a shame. But the bar was always open, and not overpriced.
I would absolutely stay here again if I visited Vienna. It was a real pleasure, and very good value for the price I paid.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, for Mr Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, December 3, 2012
Dear Guest,

Thank you very much, for your comments about your stay at the Hotel Kummer!
We are happy to hear, that you had an enjoyable stay with us.

We are looking forward to welcoming you back in the near future! In this case, please do contact myself personally!

Yours sincerely,

Ladislaus E. Batthyány
General Manager
Hotel Kummer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiryat motzkin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 22, 2012

I've just came back from a 5 days trip to Vienna and stayed at this hotel.
the rooms are clean the wi-fi is free!
Amazing location with a train station right next to the hotel
Great food!

will come back!

Room Tip: Before you come to the hotel, send an E-mail to them and ask 4 a upgraded room, if it's availabl...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vadim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, for Mr. Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, December 3, 2012
Dear Guest,

Thank you very much, for your comments about your stay at the Hotel Kummer!
We are happy to hear, that you had an enjoyable stay with us.

We are looking forward to welcoming you back in the near future! In this case, please do contact myself personally!

Yours sincerely,

Ladislaus E. Batthyány
General Manager
Hotel Kummer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ranana
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

We just visited vienna and stayed in kummer hotel a beautiful building in an excellent location .Its near to the all attraction in vienna and the middle of the main shopping area
The underground is located nearby(15 meter)from the hotel.Our room was clean and nice.Breakfast was very good.The hotel team was very helpful especially the two ladies at the reception.

Room Tip: the hotel is anone smooking one
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shlomo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, on behalf of Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, November 6, 2012
Dear Guest,

Thank you very much, for your feedback regarding your recent stay!

We are glad to hear, that you had a pleasant time with us and enjoyed your stay.
We hope to see you again in the the near future! In this case, please do contact myself personally!

Yours sincerely,
Ladislaus E. Batthyány
General Manager
Hotel Kummer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level 6 Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 31, 2012

A large group of us stayed in the hotel last weekend and were very impressed by the hotel in every way - excellent location, beautiful building inside and out (loved the staircase) and very spacious, clean and comfortable bedrooms. Very comfortable beds too.

Our bedroom overlooked the main street, but it was so well double glazed that we heard no noise at all at night. We couldn't quite get the hang of the heating controls, but our room had a comfortable temperature, so it wasn't a problem.

Breakfasts were great, especially the wide range of bread and the delicious omelettes cooked to order.

The staff were without exception very helpful and pleasant and nothing was too much trouble. Any problems and queries were very efficiently and pleasantly sorted out. They recommended - and booked for us - a Viennese local restaurant (Beim Norvak) for Saturday night which was excellent.

We booked a table for our group in the hotel restaurant on the Sunday evening and had a delicious meal with excellent service from the very hard working waiter (Walter?) who also doubled up as the Barman. A true professional! The table was beautifully set and we each had a menu in English, rolled up as a scroll. They knew we needed the translation!

We had a lovely stay and would definitely return to the welcome of the Hotel Kummer if we came back to Vienna. It was a quality place with a lots of personal touches!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Foss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, on behalf of Mr Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, November 2, 2012
Dear Guest,

Thank you very much for sharing your experiences in such a detailed way.
We are very happy to hear that you and your friends enjoyed our Hotel and had a great time in Vienna.
Of course we will pass on your kind comments to our waiter Walter who indeed is very customer orientated and a big asset to our team.
We are looking forward to welcoming you back in the near future for another occasion. In this case, please do contact myself personally!

Yours sincerely,
Ladislaus E. Batthyány
General Manager
Hotel Kummer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Täby
Level 5 Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 27, 2012

Very nice and excellent location. Good breakfast. Reasonable price for a double with breakfast. We stayed three nights in October. Very close to the underground and easy access to all the major attractions, about 16 Euros for 24 hours ticket. Lots of shops nearby. 45 Euros with a taxi from the airport, 4 people with luggage. One negative thing was that the aircondition was turned off, we stayed there in October and it was very hot for being that late. With the windows open you could hear all the noise from the street outside, with the windows closed it was very silent.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Murklan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, on behalf of Ladislaus E. Batthyány, General Manager at Hotel Kummer, responded to this review, October 31, 2012
Dear Guest,

Thank you very much for your feedback regarding your recent stay at the Hotel Kummer!
Our location is indeed ideal for any guests in Vienna, be it on a business- or leisure trip.

Regarding our air condition, it is only in operation for cooling during the hot periods of the year in summer time and we have shut it down by the middle of October. We had one very hot day in October, which was also for us very surprising. We apologize for any inconveniences and we are looking forward to welcoming you back in the near future.


Yours sincerely,

Ladislaus E. Batthyány
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kummer

Property: Hotel Kummer
Address: Mariahilfer Strasse 71A, Vienna 1060, Austria (Formerly Kummer Hotel)
Location: Austria > Vienna Region > Vienna > Mariahilf
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service
Hotel Style:
#42 Luxury Hotel in Vienna
#51 Family Hotel in Vienna
#53 Romantic Hotel in Vienna
#104 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Kummer 4*
Number of rooms: 95
Official Description (provided by the hotel):
Commercial Hotel in traditional building situated in the heart of shopping area, between Westbahnhof & the State Opera. ... more   less 
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Also Known As:
Kummer Hotel Vienna

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