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“Excellent hotel for a business trip”
Review of Mercure Wien City

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Mercure Wien City
Ranked #134 of 360 Hotels in Vienna
Budapest, Hungary
Level 6 Contributor
264 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Excellent hotel for a business trip”
Reviewed June 29, 2013

I stayed one night at the hotel on a business trip and I enjoyed being there. The room was clean and well organized, it included tea and coffee making facilities as well. The breakfast had a really wide selection and it was one of the best I have ever had in a hotel. The only weak point was the slow wifi connection.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nagytibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, July 1, 2013
Dear Sir!

Thank you for taking your time to comment on your stay in our hotel Mercure Wien City.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Please be assured that we are working to improve the internet speed as we know how vital a fast wifi access is nowadays.

We would be happy to see you soon again.

Best regards from Vienna,

Anita Köstler
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
De Pere, WI USA
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed June 24, 2013

Hotel was clean and room laid out efficiently. The staff was fantastic being very helpful providing advice on transportation and sights within the city. Loacation is on the Doau close to the ring strasse and Karlstrasse, just blocks from Stephansplatz.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jdjock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, July 1, 2013
Google Translation
Sehr geehrter Gast,

wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben, über Ihren Aufenthalt in unserem Hotel zu berichten. Über die lobenden Worte freuen wir uns sehr, da Sie einen perfekten Motivationsfaktor für das gesamte Team darstellt.

Ich kann Ihnen nur Recht geben, was sie ideale Lage des Hotels betrifft und würde mich freuen, Sie bei Ihrem nächsten Wienaufenthalt wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 9, 2013

I stayed at this hotel during a business trip and here are my impressions:

- big modern hotel with "cold" atmosphere
- nice bedrooms where the cleaning must be increased (bedding wasn't so fresh..)
- the breakfast food is abundant but the quality could be better

The ratio quality/price sounds me slightly below average

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irenik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, June 11, 2013
Dear Sir or Madam,

Thank you for taking the time to tell us about your experience at the Mercure Wien City. I am sorry that your experience did not meet your expectations. Please let me express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warm greetings from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 4 Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 10, 2013

This hotel is really a 3-star, rooms are ok at best, breakfast offers absolutely no variety, no concierge service, free wifi, one elevator which you would have to wait for a few minutes at a time (or get a room on the first floor which is one level above ground floor), close to the center, no good restaurants around. But it's relatively inexpensive. I would not stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aleevskidm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, May 12, 2013
Dear Sir or Madam,

We very much appreciate your comments regarding your stay at the Mercure Wien City. Although we are sad to hear that we could not meet or even exceed your expectations. One of our prime goals is to deliver excellent service and to make you feel at home away from home.

It is good to hear that you appreciated the short distance to the city center and the free wifi. We would be happy if you could give us the chance again to show you how important every guest is to us.

Yours faithfully,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 10, 2013

Yes, you have to walk 10 minutes to the city center. However I did not want to pay the cost for a hotel within the ring road. I found this walk not bad and the shops to the city center were worth walking by. When we checked in we were given an upgrade to a premium room which had bathrobes, slippers, free mini bar, and other bath accessories. I would also recommend eating dinner at Frank's. It is only two blocks away and the food is great! I would also stay at this hotel again for any future visits to Vienna. This hotel is just across the river where you will find a Ben & Jerry's beach which serves wonderful Czech beer and of course Ben and Jerry's ice cream.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renaudjaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, May 12, 2013
Dear Sir or Madam,

it was a pleasure for us to read your positive comments about the Mercure Wien City here on Tripadvisor. We are happy that you treasure the perfect location as well as our friendly and professional staff.
Thank you for mentioning that you appreciated the free upgrade to our newly renovated Privilege rooms. They are indeed our best rooms.

Best regards from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 6 Contributor
130 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 6, 2013

This hotel is well positioned very close to the centre of Vienna. The staff is very friendly and always ready to help. The toilet was very functional and clean. The rooms were the right size.
The only complaint I have is with the tv channel selection-- the only english channels was 2 news channels, that repeat the same old news every half hour. There is pay tv for english movies-- that would have been quite an innovation in the 1980's, but today with satelite tv, is unacceptable to have a 4 star hotel expecting you to pay for english speaking movies.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jorge R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, May 7, 2013
Dear guest,

it was a pleasure for us to read your nice comments about the Mercure Wien City here on Tripadvisor.
We are happy that you treasure the perfect location as well as our friendly and professional staff and you are right: "Smiling is our success" - in the past, now and in the future :-) this is what we promise you and we hope to welcome you again in the future.

Best regards from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wien City

Property: Mercure Wien City
Address: Hollandstrasse 3 | 1020 Wien, Vienna 1020, Austria
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#99 Luxury Hotel in Vienna
#120 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Wien City 4*
Number of rooms: 123
Official Description (provided by the hotel):
The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival. ... more   less 
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Also Known As:
Mercure Wien City Hotel Vienna
Mercure Hotel Wien City
Mercure Hotel Vienna

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