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“Decent Hotel in the City”
Review of Mercure Wien City

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Mercure Wien City
Ranked #134 of 360 Hotels in Vienna
New Delhi, India
Level 6 Contributor
264 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Decent Hotel in the City”
Reviewed December 11, 2012

Nice central location, there are two tram stations equidistant from the hotel. Nice and clean business hotel with decent furnishings. Nice breakfast. Also close to the Danube River and several action spots and restaurants. Vibrant neighbourhood. Warm staff

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wineguyindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, January 13, 2013
Dear Sir,

Thank you very much for sharing your experience regarding your stay at the Mercure Wien City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we try to continuously improve the quality of our services.

Thank you again and we would be happy to welcome you again in Vienna.

Best regards,




Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Budapest, Hungary
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 7, 2012

I stayed in this hotel in December 2012 for two days.
The hotel is very well located only 5 min from the next tram station which takes you to the city center.
The room was excellent, very clean, nicely furnished, bed is comfortable, bathroom is nice and clean.
I would like to mention that we were invited for a glass of champagne which was a nice gift from the hotel.
In summary I definately would recommend this hotel for your stay in Vienna.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FGabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, December 16, 2012
Dear guest,

Thank you very much for your comments regarding your stay at the Mercure Wien City. We are very happy to receive positive feedback.

The entire team thanks you for your comments and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope you will visit us again soon.

Best regards from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
Reviewed December 4, 2012

Very good location.I was stay for short weekend.Hotel staff well educated,helpful and friendly.
Rooms are very clean.The hotel close to the shopping area and historic center of Vienna.Thanks to Hotel management.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sadettin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, January 13, 2013
Dear Mr. Korkut,

It is always a pleasure to receive positive feedback. We very much appreciate your comments regarding your stay at the Mercure Wien City.

The entire team is happy to hear that you enjoyed your time in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Irbid, Jordan
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 30, 2012

This hotel is located just 5 minutes from the s Bahn station , walking. Staff in very helpful and friendly. Anything you ask .....nothing is too much for them. I stayed a week as I was for business here and I experienced a unbelievable service. Rooms are simple but clean. At the time I stayed the room was cold but they put the heating on for me:))))))Bathrooms very spacey. Coffee / tea station always appreciated in the room!!!!! Breakfast very good. Wifi at reception. I perfect hotel for leisure or business travel.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annemie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, December 16, 2012
Dear guest,

Thank you for taking the time to share your positive experiences about your stay at our hotel Mercure Wien City. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we try to continuously improve the quality of our services.

We hope to see you again on your next visit to Vienna!

Sincerely,


Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
158 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed November 23, 2012

This hotel is in a great location near Swedenplatz for access to all areas of Vienna. The hotel is close to the airport bus or the ariport railroad stops. Swedenplatz is a great location for easy access to the Ubahn (subway) & some decent but cheap eats.
The hotel has a nice lobby with WiFi and a computer if you didn't bring your laptop or iPod along. There is a cute table where you can get a glass of wine to unwind after a day or sightseeing. Breakfast includes coffees, cereals, yoghurt, pastries, deli meats & cheeses, at least 8 types of breads, various spreads, fresh fruits, juices, etc.
The rooms are decorated like a mod style, with a pot for boiling water, coffee & tea, a minibar, desk, TV and the usual bathroon amenities.

Room Tip: High rooms away from the elevator.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Portena-by-Marriage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, March 8, 2013
Dear Madam,

we are very happy to hear that you had a memorable stay at our hotel Mercure Wien City. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Our newly renovated Privilege rooms are definitely recommendable and it is a pleasure to learn that you enjoyed the wide range of our breakfast buffet.

We would be happy to welcome you again soon and send our best regards from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schifflange, Luxembourg
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

Room Temperature was to high 23°, a 4 Stars Hotel should have Noisereduction windows at least the rooms who have a window in front of a street!
The Bath had 2 major problems, we had some fungi in the joints of the wall!
And the shower head was damaged!
so i think there is a loss of communication between the facility managament and the cleaning stuff!
but the rest was still ok, breakfast was very good, the stuff it self very friendly! the hotel is at a good location! and a got a voucher for 2 glas of wine! so for me they only need to review a bit the room service!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita K, Front Office Manager at Mercure Wien City, responded to this review, December 16, 2012
Dear guest!

Thank you for taking the time to tell us about your experience at the Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem concerning the breakfast quality and variety and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,



Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wien City

Property: Mercure Wien City
Address: Hollandstrasse 3 | 1020 Wien, Vienna 1020, Austria
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#99 Luxury Hotel in Vienna
#120 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Wien City 4*
Number of rooms: 123
Official Description (provided by the hotel):
The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival. ... more   less 
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Also Known As:
Mercure Wien City Hotel Vienna
Mercure Hotel Wien City
Mercure Hotel Vienna

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