We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Christmas in Wien”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Wien Zentrum
Ranked #120 of 362 Hotels in Vienna
Johannesburg
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Christmas in Wien”
4 of 5 bubbles Reviewed January 13, 2014

It was amazing to experience the hospitality of Vienna during Christmas.
I awoke to a stunning buffet and Wien's finest champagne at the table and some Wien Stollen.
Also, Mercure is 100m from the Hauptbahnhof. This location is central.
I had a problem with my work on the computer and the receptionist assisted.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvelynJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, January 17, 2014
Dear guest,

thank you so much for leaving a comment about your recent stay with us.
I am happy to read you had a comfortable stay here and you took advantage of our perfect location.
We are looking forward your next visit and send you the best greetings from Vienna!

All the best,

Florian Ferstl
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,446 reviews from our community

Traveler rating
    425
    719
    221
    59
    22
See reviews for
206
714
88
208
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bideford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 13, 2014

The accomodation, is up to the standard expected of its class. A problem with a bedside light could not be rectified (it being a week-end) but it was more convenient to let it go rather than move rooms. A couple of free drinks in the bar as compensation did not change the fact that the lack of readily available maintenance was not good. The restaurant and bar are a separate franchise, and though the continental breakfast was adequate, the only dinner we took there was poor. Service was slow and the meal not at all up to expectation. There was apparently only one waiter and one chef on duty (the restaurant was not well patronised) but there are very many eateries just minutes away. However, the hotel is ideally situated in a cul-de-sac and well away from traffic noise and hordes of tourists, and yet just 5 minutes from the Stephanplatz and city centre. It is also close to the Santa Maria am Gestadt church wherein are the rermains of Vienna's little known patron saint Klemens Mariia Hofbaur. It is even closer to the old quarter with the oldest church in Vienna the Ruprechts church, which has some striking modern stained glass. The bigger hotels on the Rngstrasse are far less conveniently situated for the centre.

Room Tip: Keep away from lifts and check every item in the room, however small, before moving in
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, January 17, 2014
Dear guest,

Thank you for posting your review of your stay in our hotel. It is good to hear that you have been satisfied with our excellent location in the city center. Thank you for you for your construcive critisism regarding the technical problem in your room. Unfortunately there is no technician on duty during weekends, but we already forwarded your complaint to the responsible department. As well we spoke to the restaurant manager regarding your experience in our restaurant to avoid such happenings in the future. Please rest assured that your description does not reflect our Mercure Standart Quality.
Thank you again for your time leaving a comment. Neverthenless we are looking forward to welcoming you again in our hotel to get the chance serve you better in your future stay.
Best regards from Vienna,

Florian Ferstl
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidon, Lebanon
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

Great location steps from the old district plus shopping and restaurants. Hotel services are good especially the front desk. Breakfast is good with variety. The room is clean. One thing i didn't like is that we had to walk with our luggage a distance when arrived and when left the hotel because the pullman can't stop near the entrance of the hotel.

Room Tip: Highest floor with no open windows
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimowehbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Front Office at Mercure Wien Zentrum, responded to this review, January 11, 2014
Dear guest,

thank you for taking the time to leave your feedback on tripadvisor.
It`s a pleasure for us to hear, that you`ve obviously enjoyed your time in Vienna.
We will share your positive words with our entire team.
Regarding your comment about the bus, due that we are located directly in the city center, the buses are not allowed to come closer than to the station down at the schwedenplatz.

We wish you all the best for the year 2014 & we are already looking forward to welcoming you again!

Best regards from Vienna

Katharina Moustakas
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
5 of 5 bubbles Reviewed January 3, 2014

Perfect location only 300m to the Stepohansdom. Excellent service, clean room, got an upgrade(!), value for money, parking just 250m away, good restaurant in the hotel and great restaurants just around (Viennas oldest coffeehouse, Viennas oldest restaurant and a simple but great sausage stand in front of the hotel).

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, January 7, 2014
Dear Guest,
I would like to thank you for your words after your stay in our hotel!
We are happy to know that you enjoyed your time in Vienna and with us! This is of a great motivation for us all!
We wish you all the best in the new year and hope to welcome you again soon!

Warm greetings,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balzan
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed December 26, 2013

We arrived at the hotel after a 4 hour drive from Prague which was a pretty good drive. Tired and with two kids we checked in after a long wait at the reception since both attendants were busy with restaurant bookings for customers, well understood.

We arrive at the room to find out that the baby cots booked much way before were not in the room.

After confirming with reception that the cots were not in the room the attendant who seemed to have an Italian accent was very helpful, (probably the only helpful person we met here), asked me that he needed some time to sort the issue. We were given a suite with more space and the two baby cots were there.

Breakfast was also another hurdle, waiters in the restaurant were not helpful and actually made it very obvious that they looked forward for us to finish and get out even though we still had 30 minutes before closure.

Whilst booking the hotel I found that garage space is available but it was not specified that I had to pay for it at a "special price".

WiFi in the suite ...... well I have to control myself here, but its not up to standard, reception of the signal is a mess and the connection is wonky. One would expect that if a hotel has WiFi then that's everywhere within the room not in specific areas, I mean we'r in 2014 here.

Being in a touristic area one expects most of the staff to speak some sort of English, but this cannot be said for all the staff.

Overall the hotel is very central, clean and convenient but its not the best in service.

Heads up for the guy with the Italian accent though, he does know how to treat guests well.

Room Tip: If you have kids, ensure that you specify baby cots in bold, underline, and larger font. possibly wi...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rchircop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, December 30, 2013
Dear Guest,
thank you very much for your comment after your stay with us.
First of all I want to thank you for the positive words about my colleague Andrea: we are glad to have him in our team. He remembers you as well and greets you warmly.
I am sorry to read about the inconveniences you experienced during your time here. Please be aware that this is an isolated case an does not reflect the attention we give to our guests.
I do apologize for what happened and I hope to have the chance to welcome you again and convince you of the quality of our services.

Best wishes of a happy 2014,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed December 24, 2013

Excellent location - near (4-5 mins) airport bus stop, U bahn station, quietly situated in side street yet metres away from good shopping street with restaurants, 5-6 minutes to St Stephens Cathedral. Décor modern, furnished well, free w-fi. Good restaurant (excellent breakfasts!), But if that is not enough the staff are first class - several languages, very helpful, kind and knowledgeable. Highly recommended!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGHSE3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, December 30, 2013
Dear Guest,
thank you very much for your terrific feedback after your recent stay with us!
Your words motivate all the staff incouraging in offering always a top service!
We are glad to have had you here and we look forward your next visit!

Best wishes and happy 2014!
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

The hotel was everything I hoped it would be. The staff is efficient and friendly. My room was clean and comfortable. I felt safe staying at the hotel. I have already recommended this hotel to friends if they ever travel to Vienna. It is just a short walk from Stephansdom and several Christmas Markets.

Room Tip: I chose a double room and found the bed to be excellent. It was very comfortable and the sheets and...
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, December 24, 2013
Dear Guest,
thank you very much for your review after spending some nights in our hotel!
I am really glad to read that we completely met your expectation and that you had an enjoyable time with us and in Vienna.
We wish you merry Christmas and we hope to welcome you and your friends soon at Mercure Wien Zentrum!
Sincerely,

Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Inner City
Mercure Vienna First
Mercure Vienna First
#34 of 362 in Vienna
4.5 of 5 bubbles 389 reviews
Leopoldstadt
Mercure Wien City
Mercure Wien City
#134 of 362 in Vienna
4.0 of 5 bubbles 950 reviews
Inner City
Hotel Capricorno
Hotel Capricorno
#24 of 362 in Vienna
4.5 of 5 bubbles 447 reviews
Show Prices
Show Prices
Show Prices
Old University Quarter
Alma Boutique-Hotel
Alma Boutique-Hotel
#127 of 362 in Vienna
4.0 of 5 bubbles 246 reviews
Inner City
Hotel Topazz
Hotel Topazz
#53 of 362 in Vienna
4.5 of 5 bubbles 442 reviews
Inner City
Hotel Das Tigra
Hotel Das Tigra
#50 of 362 in Vienna
4.5 of 5 bubbles 856 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Wien Zentrum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Wien Zentrum

Property: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#63 Business Hotel in Vienna
#80 Family Hotel in Vienna
#87 Luxury Hotel in Vienna
#89 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, ACCOR, Expedia, Hotwire, Orbitz, Priceline, Agoda, TripOnline SA, getaroom.com and HotelQuickly so you can book your Mercure Wien Zentrum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing