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“Very Good Hotel in the centre of Vienna!”

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Mercure Wien Zentrum
Ranked #120 of 362 Hotels in Vienna
Bengaluru, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Good Hotel in the centre of Vienna!”
4 of 5 bubbles Reviewed August 29, 2012

Found this hotel through Google Maps. We had a few search criterias like being centrally located close to a McDonalds, an Indian restaurant as well as walking distance to the shopping district. Mercure Wien Zentrum met all those criteria with flying colours. The service was quite good. We had to take our own luggage upstairs although there were trolleys and a spacious lift. The standard room is bit on the smaller side. But it has everything that we need including a mini-fridge. The AC was really effective was very useful as Vienna was quite hot this when we visited. The breakfast was quite good. Nearby, you will find everything from shopping district close to the Cathedral as well as bars and restaurants. I would definitely recommend this hotel to fellow travellers heading to Vienna.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RougeBeetle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, September 3, 2012
Dear Guest,

Thank you for your nice review about your recent stay in Mercure Wien Zentrum.

We do enjoy a wonderful location that is convenient for all parts of Vienna: shopping streets, public transportations, restaurants, museums are just a few minutes walk.

I am pleased to read that you found all essential amenities in room and that you were satisfied with our brand new air conditioning system!

I am glad to read that you would recommend us and we hope to have the chance to welcome you again in Mercure Wien Zentrum!

Best wishes from sunny Vienna
Elena Covelli & Team
Guest Relation
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1,446 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
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English first
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed August 21, 2012

I stayed at the Mercure Zentrum Wien during a summer heat wave and was very glad the air conditioning worked well. It made for a very comfortable stay.

Upon arrival, I was greeted by very friendly staff who speak several languages. With the number of tourists in this part of Vienna, this is an important consideration.

The hotel is in a very central location and despite being close to many nightclubs and outdoor terrasses, is very quiet. In fact, not only did I not hear any noise from outside, but I didn't hear any from the neighbouring rooms or even the hallway.

The room was very clean and tidy. It was a good size for one person, but would be cramped for more than 2 people. The service is quick and efficient: for example, when I asked for an iron and ironing board, I was brought one immediately.

The hotel is actually split over two buildings, one of which has wifi access in all rooms, the other does not. However, all rooms have corded internet access and both lobbies offer wifi.

The hotel serves a generous breakfast. The food was of quite good quality and a good way to start the day.

I would definitely stay in this hotel again and recommend it to anyone looking to stay at a convenient location in central Vienna.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DRByul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, August 29, 2012
Dear Guest,

Thank you very much for your detailed review about your recent stay in Mercure Wien Zentrum!
It is always motivating to see that we were able to fulfill your expectations and I am very glad to read that your stay was comfortable and that you would choose us again!.

I truly hope that we will have the pleasure to welcoming you again for your next visit to Vienna.

Warm greetings from Vienna,
Elena Covelli & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 21, 2012

This property is the best place to be in term of location. You're in the heart of the city , close to the boat for the cruise / to the train station for the metro and airport line.
Regarding the hotel , the rooms and common parts are very clean, the food very good and staff very smiling and diligeant.

Well , we had a wonderful stay there and would go back again

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paunic1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, August 29, 2012
Dear Guest,

Thank you for sharing your experience with all the readers of Tripadvisor.
I am glad you enjoyed the great, central location of our hotel, the good food of our restaurant, the friendly courtesy of our staff and the cleanliness throughout the hotel!

The staff wishes you all the best! We hope to see you again soon in Mercure Wien Zentrum!

Greetings from Vienna
Elena Covelli & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
166 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

If location and price are important in chosing a hotel, then this is the hotel for you. The rooms were spacious, and equipped with everything including free Wi Fi and I don't think that I have ever encountered a more friendly , helpful and welcoming staff. From the minute you check in and throughout your stay each staff member treated you as if you were the most important guest ever to check in--always asking if you needed anything, was the room okay, etc. They were always helpful with suggestions, directions, etc. One nice addition was the water cooler in the lobby---on a hot day it was great to come in and have a big glass of cool water and the staff made sure it was always full. The breakfast is fine, but if you don't want to spend that much money for breakfast, there are many options just minutes away.
LOCATION---the hotel is right around the corner from the main street in old Vienna--tons of shopping, restaurants and cafes, but more important the hotel is within walking distance of most of the sites, museums, opera house, and historic sites.
GETTING AROUND---When you do need public transportation it is right there--the underground, the tram and busses are just about a 2 minute walk from the hotel. In the same location is the bus from and to the airport. The name of the stop for all of the above is Swedenplatz.
Again, we want to thank the staff of Mercure Wien Zentrum for making our visit in Vienna even more enjoyable and we will certainly return both to Vienna and to this hotel.

Room Tip: The hotel seems to be on a quiet street and we had no issues with noise or anything else
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ellyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, August 29, 2012
Dear Guest,

Thank you very much for your descriptive feedback! It is nice to read that you had a nice stay with us and you felt welcomed and supported by our staff! I will share your satisfaction with everyone: your words are of a big motivation for us! We like to take care of our guests and I am happy we could fill you with enthusiasm during your stay with us!

I really hope to welcome you again in our phenomenal central Mercure Wien Zentrum and I wish you all the best,

Elena Covelli & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wien Zentrum

Property: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#63 Business Hotel in Vienna
#80 Family Hotel in Vienna
#87 Luxury Hotel in Vienna
#89 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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