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“Finally an hotel worth staying at in Vienna!”
Review of Hotel Sacher Wien

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Hotel Sacher Wien
Ranked #4 of 360 Hotels in Vienna
Certificate of Excellence
Singapore, London and Ibiza
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Finally an hotel worth staying at in Vienna!”
Reviewed April 29, 2007

When it comes to hotels, Vienna suffers from the same issue many European cities suffer from: outdated rooms and facilities, high prices, average service, at best. Finally I have found an hotel where the price - quality ratio is as good as it gets. I have stayed at The Imperial, The Bristol, The Ana Grand, The Ambassador and many others and none have ever impressed me. Sacher Vienna finally gives one that GRAND WOW factor having been newly and entirely renovated in style. The restaurants are very good and highly recommended. The breakfast is second to none in Vienna and service throughout the hotel is friendly and cordial - as it should be in a boutique 5 start hotel. The location is fantastic - much better than any of the other hotels mentioned. If you, like me, have been frustrated in finding a 5 star boutique hotel in Vienna, guess whta? You have just found it!

  • Liked — Finally a renovated 5 star boutique hotel with glamour and class
  • Disliked — Nothing and I am picky!
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Livingoutofasuitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
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  • Value
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Germany
Level Contributor
68 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed January 18, 2007

I stayed one night on Dec. 4, 2006 for 235,00 Euro excl. breakfast. I am a Leaders Club member and although I did not book via Leading hotels I got an upgrade from a standard room to a top deluxe room (no. 320), which was a suite with seperate living and bedroom, both equipped with flatscreen TV. The room was traditional style with chandeliers and silk fabrics on the wall. While the public areas and a part of the rooms were refurbished/new built recently, room 320 was obviously not refurbished but still acceptable. The service was very good:

- friendly doorman all the times with guidance to reception at arrival,
- guidance to the room and prompt luggage transfer,
- welcome notice, fruits and sweets in the room,
- turn down and personal wake up-call,
- very good shoe shine service and complimentary newspaper in the morning,
- staff always greets and is very friendly,
- prompt concierge service and so on.

The location is not beatable in the center opposite the opera - so I will stay there again.

P.S. Check the Sacher-website for best rates [-]. Sometimes different reservation channels show equal rates (e.g. via Leading Hotels or internet booking pages like hotel.com). When I booked only the hotel web-site offered the cheapest rate.

  • Liked — Location and service
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank warum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 9, 2007

My wife and I were spending 5 days in Vienna in early December, and we decided to splurge and go to a classic old-school European hotel. The Sacher definitely fits the bill. We were upgraded to a mini-suite, and it was quite nice. Be prepared for art on the upholstered walls, and lots of chandeliers everywhere. The service was what you'd expect of such a luxurious hotel; however, as my wife and I are avid sightseers, complete with daypacks and cameras, we were definitely sticking out from the rest of the guests, who were either European business travelers, or affluent elderly tourists who weren't sightseeing like we were. We noticed a bit of stuffiness from the staff, although they were polite to a fault. All in all, it was a great experience, but I think my wife and I will stay in less formal hotels in the future.

  • Liked — The location is ideal; across from the Opera House, and right on the Kartnerstrasse
  • Disliked — It is an old-school European hotel, so it has a formality to it that may not be everyone's speed.
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank El-Cholestero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire, UK
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 22, 2006

Everyone who has really mattered since the Sacher opened in 1876 has stayed here, as the many photos on display show (we didn't leave ours!), and a sense of history is not the least of the pleasures to be experienced here.

The public rooms are sumptuously furnished. Our room was spacious and luxuriously appointed in a traditional style. Standards of service and housekeeping are impeccable.

The breakfast buffet had everything one could require (including real champagne). Hot dishes, ordered at a side counter, were freshly cooked to order.

In an establishment of this class, cost cannot be the primary consideration. That said, we felt that the room rate of around 400 euros, inclusive of breakfast, represented good value. Many hotels not in the same class charge much more.

Our only quibble: a cocktail was made with previously mixed ingredients.

Apart from breakfast, we didn't dine in the hotel, but the Sacher's cafes offer excellent light meals and patisserie at surprisingly reasonable prices.

The new spa area was excellent and the staff very friendly, but the treatment prices were on the steep side... we didn't indulge.

When we've saved up, we'll definitely go again to this great hotel, which has achieved that rare blend of formality and friendliness.

Stayed June 2006
Helpful?
15 Thank Ecclesall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 13, 2006

Well...this hotel has somethings going for it.If the phrase "location, location, location" holds true to hotels this hotel is the best. It is somehow right in the middle of Vienna and yet quite. And for the coffee lovers among us, there is a Starbucks right across the street. Right across the opera so if you are going this hotel is perfect. The staff is friendly although it takes a great deal of time to talk to anyone on the phone. It is also right across from a huge subway station but as I have said, it is quite. Also it is close to a major tram stop. The rooms are beautiful and HUGE!!!

The spa area is great. There are different cleansing things which I did not understand at all, but the gym was nice and well equiped although quite small.

But... it is quite snobbish. If you are the tupe who like to migle with the waiters or maids, this is not the place for you. It is felt in the resturants and bars mostly.

I hope I dont cause a riot in saying the Sacher Torte is not that amazing. I was very disappointed.

I would reccomend this hotel to anyone who likes old hotels and thinks a little snobbieness never hurt anyone.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank britishairways8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 27, 2006

We just stayed at the Sacher Hotel (Jun 22nd-Jun 25th) and it was a wonderful experience. Of course the hotel is legendary and one can see it in the decor of dining or bar rooms that are either all red or all blue, usually a meeting place for the Vienna elite. Regardless, we had a very nice room. Honestly, the service is was what stood out in its grandeur. Absolutely amazing. I even witnessed snobby guests as they wanted one thing or another and the staff catered to them always with professionalism and a smile. Of course the location is the best in Vienna. If you get the chance it is well worth the stay. My only complaint was that I am a little more used to softer beds in the US, but that might be a European thing.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed April 5, 2006

Arriving at the famed Sacher at 11pm on Friday evening, there was no sight of check-in staff and a ten minute wait resulted in a thoroughly professional but somewhat flustered desk clerk offering no apology or explanation for his absence. Having booked a room with a king-sized bed, we were shown one with twin beds. The clerk then took us back to reception and proceeded to show us three other rooms (not and ideal procedure at 11.40pm) and eventually a suitable one was accepted, even though it overlooked the well and had no natural light. We asked for additional pillows and the same clerk brought these to the room and on ordering room service - yes, HIM again!!! Where were the staff? Not an auspicious start from a Leading Hotel Member.
However the breakfast buffet and Blue Bar redeemed the hotel for us. This property has a good deal of elegant understatement and is very discreet but fails to deliver on a few basics (a short shower curtain means the bathroom floor is easily flooded). Excellent central location.

Helpful?
11 Thank Glindaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Wien

Property: Hotel Sacher Wien
Address: Philharmonikerstrasse 4, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Vienna
#2 Spa Hotel in Vienna
#2 Romantic Hotel in Vienna
#3 Family Hotel in Vienna
#4 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Sacher Wien 5*
Number of rooms: 149
Official Description (provided by the hotel):
The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gurtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings in all 149 rooms and suites as well as marble bathrooms with floor heating and flat screen TV's which are integrated into the mirrors combine living tradition with a modern spirit. ... more   less 
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Also Known As:
Sacher Wien Hotel
Sacher Wien Vienna

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