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TimeToTravel2468
Florence, South Carolina

Opulence Abounds

4.0 of 5 bubblesReviewed Jul 3, 2019via mobile
We stayed at the Sacher for 2 nights and were amazed at the elegant chandeliers, furniture and paintings decorating the hotel. We stayed on the first floor and our room was elegant but with all the high tech innovations. It was almost a challenge to figure out what switch did what! Food was excellent but service was a bit slow today. It seems that the hotel is almost too big for itself and could use more staff. The AC in our room worked ok and could have been cooler, but you could only dial it do so far. Over all, a beautiful and historic hotel. The location is excellent and within easy walking distance to many attractions!!
Date of stay: July 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this review
Responded Jul 10, 2019
Dear reviewer "TimeToTravel2468",

I would like to take the chance and thank you very much for staying at the Sacher. It's been our pleasure having you with us.

I am very delighted to hear that you had a wondeful time with us and that you were able to take advantage of the central location of our hotel in the heart of Vienna.

We do very much appreciate your feedback as it allows us to constantly improve our services and to offer our guests the best experience possible.

Thank you very much for taking your time to share your experience with us and it would be our pleasure to welcome you once again.

Kind regards

Reiner Heilmann
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 2, 2019

I’m impressed.

This has to be one of the finest hotels in the world and I’ve been to some of the best. Everything about the Sacher is first class from the moment you walk in. The staff are friendly, efficient and welcoming and will attend to your every need. Suite 106 is comfortable and superbly appointed, complete with a luxurious bathroom, and it’s clear that no expense has been spared . While overlooking a busy street the room is so quiet one would think they were in the middle of a forest, and the air conditioning is quiet and effective. The only thing I need now is an excuse to return to Vienna.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank OvationGX2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded July 10, 2019

Dear reviewer "OvationGX2",


I would like to take the chance and thank you very much for your recent stay at the Sacher Hotel. It is wonderful to hear that you had a great time with us and that you were able to enjoy your stay and your beautiful room to the fullest.


It's been my pleasure to share your compliments with our team, who was very much encouraged by your positive remarks.


We do very much appreciate that you took the time to share your experience with us and hope to welcome you once again.

Kind regards

Reiner Heilmann
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2019

We needed a place to visit for a few days in between 2 business trips in Europe so we chose Vienna. The Sacher is an excellent property. From the top notch service (concierge, front desk, bell staff all perfect) to the good eating and drinking areas (Blue Bar small but very classy) this is the place to stay if not overly concerned with a budget. One area of weakness: our suite had a heated bathroom floor- which in the winter I am sure is quite desirable, but in the summer who wants heats! There didn't appear to be away to lower or turn it off.
other than this staying at the Sacher was an OUTSTANDING experience!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank d h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas Keese, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded April 11, 2022



Thank you very much for your kind review and your detailed feedback!

We are happy to hear that you enjoyed your stay at the Sacher!

It would be our pleasure to welcome you back to the Sacher soon.

Please do not hesitate to contact us at any time if you have any questions or wishes.
Until then, we wish you all the best and good health!

Kind regards,
Andreas Keese
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2019 via mobile

Amazing hotel. Love every part of it. But air conditioner basically blows hot air. On a warm summer day or night you basically want to die at this place. The lobby is warm. The rooms are warm. Simply stay away. Such a shame because it really is a lovely property.

Date of stay: June 2019
Trip type: Traveled with family
3  Thank 831murryg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas Keese, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded April 12, 2022



Thank you very much for your review!

It would be our pleasure to welcome you back to the Sacher soon.

Please do not hesitate to contact us at any time if you have any questions or wishes.
Until then, we wish you all the best and good health!

Kind regards,
Andreas Keese
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2019

i had breakfast in this hotel with my family.. its completely perfect.. top notch service, great selection of products and unique atmosphere..i’d definitely recommend for anyone who would like to have classy meals..

Date of stay: January 2019
Trip type: Traveled with family
1  Thank 24kburcu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas Keese, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded April 11, 2022



Thank you very much for your kind review and your detailed feedback!

We are happy to hear that you enjoyed your stay at the Sacher!

It would be our pleasure to welcome you back to the Sacher soon.

Please do not hesitate to contact us at any time if you have any questions or wishes.
Until then, we wish you all the best and good health!

Kind regards,
Andreas Keese
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019 via mobile

We stayed 3 nights at the Sacher which came highly recommended. We were not disappointed, the buffet breakfast is excellent and the rooms are elegant and comfortable !! For some reason, the maid in charge of the turn down service showed up very late each night when were already back from dinner and resting after a long day of touring. Only to be woken up at around 10pm.!!

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank 225yvonnes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas Keese, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded April 11, 2022



Thank you very much for your kind review and your detailed feedback!

We are happy to hear that you enjoyed your stay at the Sacher!

It would be our pleasure to welcome you back to the Sacher soon.

Please do not hesitate to contact us at any time if you have any questions or wishes.
Until then, we wish you all the best and good health!

Kind regards,
Andreas Keese
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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