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Mahassen CR
Beirut, Lebanon

Feel like royal

5.0 of 5 bubblesReviewed Feb 21, 2019
Welcoming environment, perfumed atmosphere, and friendly staff. Our room was excellently prepared at all times and breakfast was nothing but a luxury.
Karim and Yacob were superb with their service, smiles and attention each morning. Yacob in particular was courteous and hospitable with his considerate care to my coffee when he knew I am a coffee lover.
Thank you for making our stay so unique and fantastic.
Date of stay: February 2019
Room Tip: Cardillac suite is quiet, large and sunny with a beautiful red velvet and beige furnishing
Trip type: Traveled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas Keese, Geschäftsführer at Hotel Sacher Wien, responded to this review
Responded Apr 12, 2022
Thank you very much for your review!

It would be our pleasure to welcome you back to the Sacher soon.

Please do not hesitate to contact us at any time if you have any questions or wishes.
Until then, we wish you all the best and good health!

Kind regards,
Andreas Keese
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 17, 2019 via mobile

Do you want to feel like in the old times? Its so nice and romantic to spend at least one night in Sacher.... nice restaurants, great blue bar and the famous Sacher torte for breakfast! Pefrectly located in the city centre, its easy to explore the city from there.

Date of stay: December 2018
Trip type: Traveled with family
Thank Ahomola
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded February 27, 2019

Dear reviewer "Ahomola",

first of all I would like to thank you very much for staying at Hotel Sacher. It's been our pleasure having you with us.

I am very delighted that you enjoyed the atmosphere of the hotel and that you were able to take advantage from our central loctaion in the heart of Vienna.

It is always a pleasure to receive such a positive feedback and I shared your compliments with our team who was very much encouraged by your remarks.

Thank you very much for taking your time to share your experience with us and we hope to welcome you soon again.

Kind regards

Reiner Heilmann
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2019

Best hotel in Vienna for sure. Service as perfect, and rooms are perfect and exactly what you expect when staying in a 100 year old hotel. Totally redone – not sleek, but a new redo. It is the perfect 5 star hotel. Restaurants that are in the hotel are also perfect. The service and the food were great, although I still enjoyed Plachuttas more., which was 2 blocks away. The coffee shops attached for the world famous Sacher cookie is very enjoyable – we went daily.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MichaelS23096
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded February 3, 2019

Dear reviewer "MichaelS23096",

first of all I would like to thank you very much for staying at Hotel Sacher. It's been our pleasure having you with us.

I am very delighted to read your wonderful feedback about your experience at Hotel Sacher Wien. It is a great pleasure to recieve such a positive rating and I am more than pleased to hear how much you enjoyed the atmosphere and also the food at our hotel.

I shared your compliments with our team, who was very much encouraged by your positive remarks.

Thank you very much for taking your time to write this review and it would be our pleasure to welcome you soon again at Hotel Sacher.

Kind regards

Reiner Heilmann
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2019

When we first visited five years ago, we said it was true five star luxury. Our return was even better. Not only is it a beautiful hotel, with high quality decor, the service is outstanding in every department of the hotel. It is extremely well run, possibly because it is a family run business. They make you feel at home. Their attention to detail is first class. Nothing disappoints. We can't wait to return!

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mandarina55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded January 30, 2019

Dear reviewer "mandarina55",

thank you very much for the positive feedback about your visit at Hotel Sacher Wien. I am very delighted to hear that you enjoyed the unique atmosphere and that you've had a pleasant time.

It is always an honour to receive such a positive feedback and our team was very much encouraged by your warm words about our service.

It's been our pleasure having you with us and we are already looking forward to your next visit!

Kind regards

Reiner Heilmann
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2019

If there's a sin in travel, it must be this: an unmemorable experience. You invest your time. You invest your money. You want something to show for it, something to remember. And yet even though global travel offers modern technology and comforts, I find so many hotels, excellent hotels even, interchangeable, indistinguishable, unmemorable.

The Hotel Sacher is memorable! The door opens. You step into a new world, or rather an old world, the Habsburg empire with its damasks, divans, mirrors, brocade walls, opulent and inlaid floors, crystal chandeliers, life-size and larger marble statuary, old world paintings, women in pearls and sapphires. It's an experience you'll not forget. Or regret.

Founded in 1876, in the middle of Emperor Franz Joseph nearly 70 year reign, the hotel has stood the test of time. Empires come. Empires go. The Sacher remains. The hotel traces to Eduard Sacher, scion of Franz Sacher. Franz was chef to Prince Metternich, the famous statesman who stood atop the pinnacle of European affairs for four decades. Franz invented the eponymous cake, the Sachertorte, which the hotel proudly features. Crowds queue outside the hotel just to buy it. Try it! It's delicious. Each morning, the kind maids stocked us with tasty chocolate morsels, including the torte.

As I say, most luxury hotels today are corporate-owned, perhaps contributing to their "corporate" and fungible feel. The Sacher however remains proudly family-owned, artisanal. You sense this immediately. The building is palatial yet cosy, opulent but relaxed, filled with Old Master paintings, chandeliers, and mementos of its glorious past.

The rooms are well-appointed, large and comfortable. We had a large suite that was traditional yet felt modern. The sensibility was of being in a home. A very nice home. With pattern-on-pattern fabrics, 19th century antiques and very quiet air-conditioning.

The hotel staff were simply excellent. The concierge met and anticipated our every request. We got last minute tickets and excellent seating for the symphony. We enjoyed horse drawn carriage rides, a train ride and trip to Salzburg (staying in the very beautiful sister hotel there). The concierge adroitly handled all these trips and made judicious and much appreciated recommendations.

The breakfasts were among the best I've had in my life. All in beautiful settings. The hotel restaurants are diverse and very, very beautiful.

In a lifetime of travel, the Sacher is among the finest and most memorable hotels I've experienced. Nothing else really compares to it or to its excellent team. Bravo! I very much look forward to returning.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
4  Thank 820tommyt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded January 29, 2019

Dear reviewer "820tommyt",

I would like to thank you very much for this outstanding review of your stay at Hotel Sacher Wien. I am absolutely thrilled about your positive feedback and very delighted to hear that you had such an enjoyable and memorable time at the Sacher.

It's been my pleasure to share your feedback with our team, who was very much encouraged by your wonderful remarks.

Thank you very much for taking your time to share your feedback with us and we are very much looking forward to welcoming you soon again at Hotel Sacher Wien.

Kind regards

Reiner Heilmann
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2019

The entire experience was phenomenal. The concierge was able to get us "ungetable" tickets for the opera (best seats in the house) and the Spanish Riding School (literally front row). We were upgraded to a gorgeous suite. The food was delicious in the blue bar, the red bar and via room service. If you can swing the price, it is 100% worth it in every way. We cannot wait to return.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank Matthew B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SacherHotels, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded January 14, 2019

Dear reviewer "Matthew B",

thank you very much for your wonderful feedback about your stay at Hotel Sacher Wien. I am more than pleased to hear that you had a great time in Vienna and that our concierge team contributed to make your stay even more memorable.

I feel very honored to receive such a positive reivew and I shared your compliments with our team who has been very excited and encouraged.

Thank you very much for sharing your experience with us and we are already looking forward to welcoming you soon again.

Kind regards

Reiner Heilmann
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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