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Hotel Sacher Wien
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Reviews (1,912)
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Reviewed November 6, 2013

Absolutely divine Hotel. Room was beautiful as was bathroom. Staff was incredible pleasant and attentive, especially the concierges. I will return to Vienna and stay at the Sacher again. The spa was world class and the services varied and excellent.

  • Stayed: October 2013, traveled with friends
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Thank 29Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

The hotel is designed with a lot of luxury and tradition. You can feel the history of the city when woul walk though the halls. The staff is very friendly too, not just by Viennese standards. And the location is excellent - right behind State Opera and on the shopping street. But there is none of this is a valid excuse for such extremely small roms for such extraordinary prices. For the same we could get three times as large rooms only a few hundred metres away. And there we could at least enjoy the view on the ring and not on the a Starbucks or on the backside of the State Opera.

  • Stayed: October 2013, traveled as a couple
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7  Thank Jasmin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SacherVienna, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded November 4, 2013

Dear Jasmin,

Thank you for taking the time to tell us about your stay at the Hotel Sacher Wien. I am very sorry that your experience did not entirely meet your expectations; please allow me to express my sincerest apologies. At Hotel Sacher Wien, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.

At the Hotel Sacher Wien we offer different room categories with different room sizes. You did not mention the room category you booked but even the smallest room category “Superior” provides nice space with an average of 350 square feet. The Hotel Sacher is very proud of its location at the beginning of the pedestrian street with lots of shopping and dining opportunities, e.g. Starbucks, and opposite of the State Opera. Some of our guests prefer the view to the Albertina Gallery and we always try to accommodate special requests if we know about them.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best regards,

Reiner Heilmann
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Been there as a speaker in a conference for 2 nights. Spacious, clean, the staff was excellent. If you go by car, you can safely park it in the hotel's parking, which I found it to be extremely useful. Great breakfast.

  • Stayed: May 2013, traveled with friends
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Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

This hotel is one of the best hotels where i have been in my life.Servise is perfect.something that I really like is the Sachertorte.Rooms are clean and food is a good.We had a lovely suite facing the Opera and though the rooms are small they are like a perfect little gem.Hotels in a very good location.Price is favorable

  • Stayed: April 2013, traveled as a couple
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1  Thank e_john123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

It is the real Austrian living and in a very good location directly behind opera house and near shopping street Karntner Street. All rooms are very nice in Austrian style. Please enjoy your stay and do not think about the bill too much.

Room Tip: search for special offers on internet
  • Stayed: August 2013, traveled with family
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1  Thank Ning J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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