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“While others may eat Cake, I will stay at the Sacher.” 4 of 5 stars
Review of Hotel Sacher Wien

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Hotel Sacher Wien
Ranked #6 of 369 Hotels in Vienna
Certificate of Excellence
Nice, France
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“While others may eat Cake, I will stay at the Sacher.”
4 of 5 stars Reviewed April 8, 2013

The Hotel Sacher In Vienna is undeniably a good even very good hotel. Whether it reaches the pinnacle of hospitality in Vienna is another matter. The "cross branding" with its eponymous chocolate cake gives it a huge advantage (arguably a unique one - after all how many hotels are less famous than the cake that was originally named after them ?). The rooms are clean and spotlessly well-maintained. Getting in to the rooms involves those new electronic key-fob mechanism which are a nightmare to use (even the lifts have them) and the guests need elephantine sized pockets to hold the keys and fobs. Unstructured pictures of famous and infamous guests line the reception and corridors and interesting juxtapositions testify to both a glorious and not so glorious past. For example of the thousand or so of photographs and testaments of thanks lining the walls Kurt Waldheim's photograph is placed next to that of Ed Koch. Maybe when they re-decorate the entrance they will remove all the photographs and arguably contrived "testaments and words of thanks" - after all every Leading Hotel of the World will have had many hundreds of thousands of visitors (even millions) over a century and many will have been famous or infamous - but banks of fading photographs of "c" and even "d" list historical celebrities don't make for welcoming interior decoration profiles ! Other niggles include having chocolate scented shampoos and soap, most people eat chocolate they don't necessarily want to cover themselves in it ! On the plus side the breakfast buffet is superb, the service impeccable and the staff extremely polite and attentive. Room service is also good. The location of the hotel could not be better. All in all a good hotel that is well run but in need of changing the ambiance and interior decoration in short order.

Room Tip: Top floor rooms have a good view
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FrankSpeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SacherVienna, Geschäftsführer at Hotel Sacher Wien, responded to this review, April 14, 2013
Dear Reviewer,

Thank you very much for your open feedback and your positive remarks.
I am very sorry that your experience did not entirely meet your expectations. Please allow me to apologize for any inconvenience you might have experienced and especially for your disappointment regarding our Time to Chocolate bathroom amenities. Kindly be assured that we would have been glad to provide alternative amenities at your disposal if we knew about your dissatisfaction.

We would be very grateful if we had the pleasure to welcome you again at the Hotel Sacher Wien!

Best regards,

Reiner Heilmann
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
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English first
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 29, 2013

Opposite the Opera House and so close to the historic palaces and museums, this hotel has a super location for a short stay in beautiful Vienna. Our room was very good, plenty of space, comfortable bed and a regal bathroom. The public spaces in the hotel are a little cramped and very period in style. Not to everyone's taste. Service was good and friendly except on two days the breakfast waitress forgot to bring the requested second pot of tea. The concierges were most helpful in booking restaurants and concerts. Daily supplies of miniature Sacher Torte's in the bedroom were well received and consumed!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 28, 2013

Great place to stay! A bit overpriced but great location and Hotel!
Amazingly clean! Great taste and furnished in a great way.
Like I said: a bit overpriced for what it is, but the location, the staff, the food are all of great quality.
Perhaps better places but this is worth staying at least for a few nights.
We did love it!

Room Tip: Great place to stay as long as you have a great view as well.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fausto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, Sp
Level Contributor
480 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
4 of 5 stars Reviewed March 28, 2013

A true Wien hotel experience. This is a very traditional hotel nicely decorated. It seems that you go back in time: you feel like a lord or a prince. The room was very spacious and clean with an enourmous king-size bed. The only not-so-good experience was at the reception: besides being too small, my room was not ready when it was supposed to. But at least I had an excuse to spend more time in this beatiful city. The hotel is very well located and walking distance from many interesting attractions.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank David_R_Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cote d'Azur
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

Is this the best city hotel in the world? We think so.....
Starting with the check-in process, the upgrade to a suite and the tour of the hotel and explanation of the history and room particulars was top notch.
The general feeling of calm efficiency ruled throughout and having the bartender knowing your name after the first evening only succeeded in reaffirming this.

All in all, a wonderful stay; good food, great historic atmosphere and excellent staff. 5 stars all round.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ToniCoted_Azur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

We stayed in the Sacher Hotel for 3 nights and had a wonderful relaxing and pampered stay. The hotel staff go above and beyond in their efforts to make you feel welcome. In particular we would like to thank the concierge staff who arranged our opera and concert tickets for us and who were generally extremely helpful. The Sacher brings the old style elegance and charm of Vienna into every aspect of your experience from the lobby, bar and restaurants to the beautiful rooms and spa. Try to book a room with a view of the opera house which is next door. We highly recommend this hotel as a thoroughly enjoyable Viennese experience.... And who can resist the famous Sacher Torte!!!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
87 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed March 21, 2013

I went to a lot of luxury hotels around Europe but in that case, I can say that this is my best hotel experience!
From the check-in with a very nice and kind staff, to the room which was just perfect (size, view, ...) This is of course classic luxury but completely revamped and it remains sober, with grey shades, nice materials.
For the breakfast, the buffet is not as huge as we can have it in some hotels but the quality of the products is really top.
The spa is also a real pleasure to relax and take care of yourself.
Of course, all this has a cost but it is really worth it: for the same price that an average 4 star hotel in Paris, you have the epitome of luxury in Vienna.

Room Tip: Room with balcony on the 3rd floor is perfect.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FredK1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Wien

Property: Hotel Sacher Wien
Address: Philharmonikerstrasse 4, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Vienna
#2 Romantic Hotel in Vienna
#3 Family Hotel in Vienna
#3 Spa Hotel in Vienna
#6 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Sacher Wien 5*
Number of rooms: 149
Official Description (provided by the hotel):
The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gurtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings in all 149 rooms and suites as well as marble bathrooms with floor heating and flat screen TV's which are integrated into the mirrors combine living tradition with a modern spirit. ... more   less 
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Also Known As:
Sacher Wien Hotel
Sacher Wien Vienna

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