We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Snooty attitude abounds”
Review of Hotel Sacher Wien

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Sacher Wien
Ranked #5 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed October 6, 2012 via mobile

It must be the Germanic culture that makes the staff behave so much by rules that do not take into consideration client satisfaction.
We stayed for a week and several times the doorman treated us with such discourtesy that we ended up talking to the manager.
And the concierges were not of the quality we r used to find at luxury properties.
It is a tired property living on its past laurels.
But the sacher torte is not to be missed.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Sintragirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SacherVienna, Geschäftsführer at Hotel Sacher Wien, responded to this reviewResponded October 12, 2012

Dear Sintragirl,

Thank you for taking the time to tell us about your stay at the Hotel Sacher Wien. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We continuously strive to meet your needs and expectations, especially the personal service and attention is of utmost importance for us; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem areas you identified and to prevent any future occurrences.

I would be very grateful if you would consider giving us another opportunity to welcome you at the Hotel Sacher.

Best regards,
Reiner Heilmann
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,789)
Traveler rating
Traveler type
Time of year
Language
  • More languages

802 - 808 of 1,789 reviews

Reviewed October 4, 2012

Rarely do things work out in the way one expect things to work out. Here, however, everything works out. From the very first minute one feels at ease. The rooms have anything one needs (and a few things one doesn't really need). Old world charm brought up-to-date. The location could not be better for visiting the KHM, NHM or any of the other 'must do' things around town. The opera is across the road, and the shopping district starts on the next corner. Ah, breakfast in the hotel is a must, so is a drink in the 'Blaue Bar', and a dinner in the 'Anna Sacher'. Enjoy it.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sarcophilus_harrisii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

The most exquisite cakes, not just the Sacher torte but the Esterhazy was also delicious. Good tea, coffee and hot chocolate all beautifully served by very helpful staff. The rooms are outrageous in design but take you back to the grand days in Vienna.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Service
5  Thank Alexandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

This gem is located in the middle of historic Vienna; rooms have all recently been renovated and are lovely. Check out the photographs of all the famous people who have been to the hotel to try the famous Sacher Torte. (Decadent)! Great staff.

Room Tip: Check out the rooms with the panoramic views and terrace
See more room tips
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CJMTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

My family used to stay at this hotel whenever in Vienna for its location. Although growing up, we have stayed in other hotels. Our last trip to Vienna just reminded me why this was my parent's favorite hotel. Recently renovated with attention to detail, the old grandeur refurbished and remarkably it felt like a new hotel with the original ambiance. From the doorman, the concierge and the manager, i was impressed that they greeted us with familiarity as they made us feel very much at home. I was also impressed by the bathroom in our suite; for European standards, the amenities and the space is very generous; not to mention the TV that is behind the vanity mirror which enables you to watch the news while brushing your teeth most especially after having a bite of the complementary sacher torte in your room. For the overall rating, in my opinion you get more than what you pay for in this charming hotel.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank jmorsem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Great old hotel. Absolutely gorgeous common rooms. Our hotel room was lovely - best part heated marble floors in the bathroom. We also ate dinner in both of their restaurants. The fancier one was fantastic - wonderful menu and great service. Not outrageous in price. Our room came with breakfast which was sumptuous. Anything you could ever want including chocolate for breakfast. Only disappointment was Sacher Torte. Very dry-overrated.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank clseager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

First time visitors, we drove in double parked in a very busy street and the commissionaire had us unloaded and returned the car to Hertz -brilliant start. Booking in was pleasant and easy, they war fully booked so not possible to early checkin. The reception room is a mini masterpiece, about a third the size one would expect but beautiful especially if you like red.
I had been in email contact with Wolfgang 'concierge extraordinaire' and he had organised all we requested with a great deal of skill. Wolfgang was very pleasant, witty and helpful throughout our stay.
Our room was big and comfortable, we were on the 5th floor which we shared with the exceptional Spa.
The Sacher is famous, luxurious, with areas of excellence, full of the beautiful (dressed anyway) and famous people but it is surrounded by its own shops selling the legend and this for me anyway, detracted from the experience.
My intention here is make it clear they sell maybe 1000 tortes a day and that is one amazing income but it leaves a claustrophobic felling eating up to much of the available space.
The Imperial has no conflict of identity, or maybe the Grand.
We enjoyed our stay but it was more Las Vegas than Paris.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BBear52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Neubau
Hotel Sans Souci Wien
Hotel Sans Souci Wien
#1 of 358 in Vienna
1,554 reviews
Inner City
Palais Hansen Kempinski
Palais Hansen Kempinski
#10 of 358 in Vienna
1,230 reviews
Inner City
Hotel Imperial Vienna
Hotel Imperial Vienna
#16 of 358 in Vienna
1,205 reviews
Show Prices
Show Prices
Show Prices
Inner City
Park Hyatt Vienna
Park Hyatt Vienna
#8 of 358 in Vienna
1,160 reviews
Inner City
Grand Hotel Wien
Grand Hotel Wien
#27 of 358 in Vienna
1,196 reviews
Inner City
The Ritz-Carlton, Vienna
Show Prices
Show Prices
Show Prices

Been to Hotel Sacher Wien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sacher Wien

Address: Philharmonikerstrasse 4, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Vienna
#2 Romantic Hotel in Vienna
#3 Family Hotel in Vienna
#4 Spa Hotel in Vienna
#5 Luxury Hotel in Vienna
Price Range: $420 - $1,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Sacher Wien 5*
Number of rooms: 149
Official Description (provided by the hotel):
The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gurtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings in all 149 rooms and suites as well as marble bathrooms with floor heating and flat screen TV's which are integrated into the mirrors combine living tradition with a modern spirit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, Agoda, Priceline, getaroom.com, Cancelon, TripOnline SA and Evoline ltd so you can book your Hotel Sacher Wien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sacher Wien Hotel
Sacher Wien Vienna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing