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“Incredible Hotel”
Review of Hotel Sacher Wien

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Hotel Sacher Wien
Ranked #5 of 361 Hotels in Vienna
Certificate of Excellence
Fairfield County, CT
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Incredible Hotel”
Reviewed March 26, 2012

The sacher is clearly the place to stay in Vienna. The rooms are extremely comfortable and very luxurious. The breakfast has a large, elegant selection and the service is very good in both the restuarant and the front desk. The spa is huge and the workout room is well done. I especially like the saunas. I would not stay anywhere else

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seaandski55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (168)
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Munich, Germany
Level 5 Contributor
72 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed March 15, 2012

Although I only stayed there for only one night I really enjoyed this hotel. It is situated in the heart of Vienna right across the opera. This classic hotel went trough a renovation and the rooms were one of the best that I have seen in a while. The decoration and colors are very nice and the quality is amazing. The only thing that could be better was the very small tv in the room.

  • Stayed March 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Phenompilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
Reviewed March 14, 2012

This hotel is centrally located, with easy access to everything. The room we had was good sized and extremely comfortable, with a nicely appointed bathroom. And our room was very quiet. Excellent place.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andora1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed March 6, 2012

This was my third stay in this hotel and I would like to underline that this is the best hotel in Vienna! I travel to Vienna quite often for business and have stayed in many 5* hotels, among them Sacher is withouth doubt number one.

Room Tip: If you want a lot of privacy then go for room 501 or 502
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aga t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 21, 2012

Very grand, quite intimate, superb service, bags of character. I have never stayed in a better hotel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2012

The Hotel Sacher Wien is beautiful and ideally situated to walk around the city with ease. Our room was large, the bed was comfortable and whole space was so quiet that we actually overslept a few times. We wanted to just relax and the people working there could not have been more accommodating to this request.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CSEMcCauley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 4, 2012

Don't let the hotel's history and reputation fool you. It's no way a legend any longer. It neds renovation and service trainings. Don't stay here, better just come for half an hour to grad a piece of Sacher cake befoe your opera begins.

Stayed October 2011, traveled as a couple
Helpful?
3 Thank lara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SacherVienna, Geschäftsführer at Hotel Sacher Wien, responded to this review, February 6, 2012
Dear Lara,

Thank you for taking the time to tell us about your stay at the Hotel Sacher Wien. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We continuously strive to meet your needs and expectations, personal service and luxurious rooms and suites of highest standard and comfort are of utmost importance for us; therefore your feedback is very important to us. We usually pride ourselves on our very high standard of service, and we regret that this was not satisfying in your case. Please rest assured that we will consider further training to make sure that the quality of our service is outstanding. After finishing our construction in December 2011, all our traditional rooms and suites are completely renovated and shine in new splendor.

We hope to welcome you back at the Hotel Sacher to show you our newly refurbished rooms and suites and to convince you of our excellent service!

Best regards,
Reiner Heilmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Wien

Property: Hotel Sacher Wien
Address: Philharmonikerstrasse 4, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Vienna
#2 Romantic Hotel in Vienna
#3 Family Hotel in Vienna
#4 Spa Hotel in Vienna
#5 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Sacher Wien 5*
Number of rooms: 149
Official Description (provided by the hotel):
The deluxe Hotel Sacher Wien was established in 1876 by Eduard Sacher, son of the creator of the famous Original Sacher-Torte, and is still privately owned by family Gurtler & Winkler. Situated in the pulsative cultural heart of Vienna, directly opposite the state opera and Albertina gallery, the hotel is just moments away from the most impressing sights of the city. High-quality materials, high-tech equipment, imposing original oil-paintings and precious furnishings in all 149 rooms and suites as well as marble bathrooms with floor heating and flat screen TV's which are integrated into the mirrors combine living tradition with a modern spirit. ... more   less 
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Also Known As:
Sacher Wien Hotel
Sacher Wien Vienna

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