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All reviews le ciel exclusive room opera house old world turn down service lobby bar five star hotel old style perfect location elegant hotel beautiful room beautiful city a wonderful stay state opera within easy walking distance spanish riding school high ceilings
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Reviewed 4 weeks ago via mobile

One of the oldest hotels in Vienna located a half block from the opera house and a convenient walk to all the key sights within the old quarter. Although an old building, it is completely modern with fast, efficient elevators. Our room was classically elegant and impeccably clean. Service throughout the hotel from the front desk to housekeeping was friendly and efficient. I highly recommend this property if you are visiting Vienna.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Editoratwinewrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this reviewResponded 3 weeks ago

Dear Editoratwinewrite,

We much appreciate your great review on Tripadvisor regarding your recent stay with us at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your rating with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future.

Sincerely,

Horst Mayer
General Manager
Grand Hotel Wien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed here for 3 nights on our first visit to Vienna. The location is perfect, within easy walking distance of everything. It is indeed a grand hotel in every sense, with large public spaces and comfortable, beautifully clean rooms. The hotel is remarkably quiet, given its size and its location right on the Ringstrasse.

We enjoyed our stay on the whole with two particular reservations: firstly, the staff seem so reluctant to smile, particularly in the bar and the breakfast room. The reception staff were excellent although the door staff seemed to go out of their way to avoid making eye contact. A friendly greeting on arrival at breakfast would be welcome, and a smile as we were shown to our table would be appreciated. Why are they so miserable? Secondly, the coffee both in the bar and the breakfast room was really dreadful. As lovers of good coffee we had assumed that Viennese coffee (which has an international reputation) would be outstanding. The coffee in the hotel was thin and tasteless. A great disappointment.

For this reason alone, we shall not return.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank gianlorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2019

After four stays in the Hotel Sacher in previous years we thought we thought we would try the Grand Hotel, which is just as well placed for the Musikverein, the opera, and for public transport. Also the deals at the Grand Hotel Wien were positively generous.

From the moment we stepped into the hotel we were made to feel good and welcome. Our junior suite was gorgeous and the facilities that we used were all impeccable. We did not have time to sample sauna or gym (even though they were included) but want to recommend the Grand Brasserie and the cafe downstairs. The food and drink are great value for money: delicious fare and the staff are delightful: courteous, professional, attentive.

The hotel exudes a feeling of comfort and spaciousness. Our three nights at the Grand Hotel were a joy. If we had had more time (and bigger appetites), we would have tried the Grand Brasserie breakfast. It all looked scrumptious and was clearly popular with other guests. In our view the Grand Hotel does exactly what a classy 5-star hotel should do: do everything with style and make everyone feel at home.

We will most certainly be back here. Thank you all at the Grand Hotel Wien for your hard work.
René W
London

Date of stay: September 2019
Thank rweis2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this reviewResponded 3 weeks ago

Dear rweis2015,

We much appreciate your great review on Tripadvisor regarding your recent stay with us at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your rating with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future.

Sincerely,

Horst Mayer
General Manager
Grand Hotel Wien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2019

This hotel is exactly what you would expect from Viennese experience
Old school class and charm
Great staff great facilities and spacious rooms
Fantastic location few minutes walk from The Opera and shopping district
Everything you need is on your doorsteps
Highly recommended

Date of stay: September 2019
Trip type: Traveled with friends
Thank isabela d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this reviewResponded 3 weeks ago

Dear isabela d,

We much appreciate your great review on Tripadvisor regarding your recent stay with us at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your rating with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future.

Sincerely,

Horst Mayer
General Manager
Grand Hotel Wien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019

Beautiful hotel in a traditional style with very attractive public areas. The breakfast buffet is excellent and all hot food is freshly prepared. Our newly refurbished room was spacious and had everything you might need. The rooms were cleaned to a high standard. The location is perfect for exploring the city. Only one thing prevented me giving the hotel a 5 star rating - we had requested a twin room (as friends rather than a couple) and were allocated a double or we could pay another 40euro per night for an upgrade with twin beds. We were told that room requests are never guaranteed which I did not expect from a 5 star hotel without prior warning, they wanted us to ring our agent (British Airways) to sort it out. Considerable prejudice is shown if you do not book through their website - if you do you are given a VIP status, discounts in the spa and upgrades if available - this is not a loyalty scheme, it is just based on the way you booked - at reception they really looked down on us for having booked through a third party. I asked to see the manager (this was met with sarcasm, and a warning that we would get the same response from him) and I had to be very insistent that the offer of a double bed or having to pay more was unacceptable- thankfully the manager allocated a twin room within seconds without argument. Still, the initial altercation and first impressions taint our stay. So if you really want to stay here I would recommend booking through their own website.

Date of stay: September 2019
Thank Victoria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, General Manager at Grand Hotel Wien, responded to this reviewResponded 3 weeks ago

Dear Victzoria C ,

We much appreciate your review on Tripadvisor regarding your recent stay with us at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your rating with our team, who I am certain will be encouraged by your remarks.I can ensure you that it was at no time our intention to make you not feel welcomed. Therefore we are very sorry for the inconvenience you had to experience during your check in with us. I am confident that we have found the right measures to avoid like these in the future.

Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future.

Sincerely,

Horst Mayer
General Manager
Grand Hotel Wien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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