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“Great location, meets your expecatations at this level...”
Review of Grand Hotel Wien

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Grand Hotel Wien
Ranked #27 of 360 Hotels in Vienna
Certificate of Excellence
Newbury, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location, meets your expecatations at this level...”
Reviewed May 12, 2009

my wife & I spent four days in Vienna recently staying at the Grand. ok not the cheapest hotel in Vienna, but we like to indulge ourselves whilst City breaking. The Hotel met all our expectations from a Hotel of this class. no complaints whatsover. We had one pre theatre meal in the Hotels Cafe, which was really nice and reasonably priced.

The Hotel is in a perfect location where you can walk to just about all the sites of Vienna.
We only reqd a taxi to take us to the Prata.

As a Paraplegic, we stayed in the Hotels Disabled room which met my requirements just fine. This room was an upgrade from there standard rooms so can once again work out quite expensive. That said it was a front facing very large room and well equipped.
I have uploaded photo's for disabled travellers to view.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LordLucanuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
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English first
Spain
Level Contributor
158 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 26, 2009

If you want to stay in a really Grand Hotel not just another five-star modern hotel you could find anywhere else, do not hesitate. Perfect location and an exclusive service will make you feel in heaven!

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESCARZAGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LJUBLJANA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 27, 2008

Me and my wife stayed at the GRAND HOTEL WIEN this december. We wanted to have a romantic weekend and that is just what this hotel offered.
We were looking for a hotel, which can provide a Christmas fairy tale in Vienna. To experience Vienna the best way possible and and have the oportunity to feel the christmas spirit at every corner.
When we first saw the hotel's web site, we were fascinated by the beautiful rooms and suites, the lobby and of course the location of the hotel. So we decided to contact the hotel by e-mail. The answer on our inquery was fast and pleasant. The lady who was doing our reservation, was doing her best by making our wishes come true.
And so it was - as we arrived, everything was prepared and our car was elegantely driven to the hotel garage by nice personel.
As we entered the hotel, we were fascinated! A whole new world! No more rush and noice from the streets-the piano man was playing under the big and beautifully decorated christmas tree. We just looked at eachother with my wife and smiled - that was just what we were looking for. Perfect.
We were acompained to our room. It had 'The Ring' wiev as agread, well the room had EVERYTHING, just as seen on the pictures on the internet. The furniture exclusively chosen and so were the colours in the whole room. Really luxsurious and spaceous.
Also the bathroom is a fascination - floor heating, really clean, separated toillet and bide. The bath tub was huge.
The next astonishing future the hotel provides is the direct acces to the shoping mall. You don't even have to wear a coat. You just simply leave your room, take the elevator and enter the shoping centre.
At eight o'clock in the evening of our first day, we reserved a table for the dinner in the most exclusive restaurant in Vienna - on the top floor of the Grand Hotel Wien, the gourmet restaurant 'Le Ciel' is located. Really the place to visit, especially if you are looking for a classy and romantic dinner with spectacular view over the roofs of Vienna. gain, the personel perfectly noble and pleasant. Up to 4 people were making our dinner the best possible.
Our experience at The Grand Hotel Wien was the best possible and we are really looking forward to visit it again. The price was good and the hotel really deserves the tittle: the best place to be and to be seen in Vienna!
The leading hotels of the world are now our primary destinations where ever we will go! And in Vienna, this is absolutelly GRAND HOTEL WIEN.
The Grand hotel can be visited by really high and classy guest, who are looking the best service, the best location in Vienna. It is simply a MUST for high society guests and guests who are looking for accomodation where they will feel like kings.

  • Liked — The hotel is able to provide a romantic fairy tale!
  • Disliked — Evrything was perfect
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ritem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kifissia, Greece
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 26, 2008

Hello,
I stayed for 4 nights at Grand Hotel Vienna in a Superior room and all I can say is that it's simply amazing! The Hotel staff is very helpful and polite and because we stayed during Christmas eve, they even decorated our room with a small (table) Christmas tree with cookies etc.
Very highly recommended and on a VERY nice and convinient location!

  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DKasvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Level Contributor
2 reviews
Reviewed December 19, 2008

We stayed at the Grand Hotel Wien for 4 nights earlier this month and left with absolutely nothing negative to say in any regard..from our reception at arrival to service given us throughout..up to and including our check out at 0500 on a Sunday morning....this included phone calls and translations made on our behalf after an unfortunate incident at the Westbahnhof train station. Be assured that all future visits to Vienna will include The Grand Hotel Wien as our residence.

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JMPSouthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2008

A very nice hotel, excellent location, but the service level does not meet the pricing expectations.

Check in took an extremely long time and there were at least 2 front desk employees spending more time looking at a printer and chatting then worrying about guests. Lobby seemed very busy with lots and lots of people and guest being ignored.

Breakfast 30 euros! It is nice, but again the service level was poor for that price range. 2nd pot of coffee meant you had to get up and find a server to help, dishes stayed on table until you got up, several tables were left for 15-20 minutes waiting to have the dishes removed. They want you in and out, not a relaxing vacation type breakfast. Buffet is nice, food is good, order hot food from a limited menu, but for 30 euros, expect better service.

Concierge - Isn't this by definition someone that should be helpful? Not in this case. Especially again for the price of rooms, I would have expected much better performance from the concierge. Asked for tickets to an event, was told not a problem, went to get tickets the morning of the event and they were still "waiting" on their ticket broker - went back to room and did it myself on line (internet is free, but local phone calls will cost!) They give you a small map of center and can give some directions, but don't count on top service even though you are paying top price.

Rooms were very nice, always clean. A little disappointed in the bath amenities.

Nice place, good location, beautiful city and great time of year to visit, just not sure that I would return as I think for this kind of money there is much better choices, like the Arcadia Hotel in Bratislava!

  • Liked — Location
  • Disliked — Service did not meet the price paid
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MiketheTiger08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 3, 2008

This is one of the best hotels I have ever stayed in!

Immaculate service, great couisine, lavish ambiente. The typical Japanese breakfast with salmon steak and miso soup is something that one rarely gets in Europe. But there is a European version of breakfast of course.

Exceptionally good food, even better than at Sacher or the Ring. Good sport facility, perfect location. It is all worth every penny paid. The only thing which I would personally appreciate, but it is missing is a spa/welness area, but this is in the sister hotel "The Ring" (right behind the corner).

  • Liked — Everything is just perfect!
  • Disliked — no spa on premises
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbee2ooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Wien

Property: Grand Hotel Wien
Address: Kaerntner Ring 9 | 1010 Vienna, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#15 Romantic Hotel in Vienna
#23 Luxury Hotel in Vienna
#28 Business Hotel in Vienna
#44 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
Grand Hotel Wien is one of the most modern and luxurious hotels in Europe. Its location in the middle of Vienna, just a few steps to the Vienna State Opera and the ,,Kärntner" Street, is incomparable. The deluxe hotel combines noble ambience, best service and gourmet cuisine. The 205 luxurious and technically state-of-the-art rooms and suites guarantee comfort and well-being due to luxury furniture, elegant design and most modern technical equipment. Even the expectations of the most demanding guests are met. Guests can enjoy culinary delights in four restaurants and two bars. Highlights are the traditional Japanese restaurant "Unkai" and the restaurant "Le Ciel by Toni Mörwald", both decorated with numerous awards. Le Ciel by Toni Moerwald is also our Michelin-star awarded gourmet restaurant. The view over the rooftops of Vienna makes every visit at the gourmet restaurant of the Grand Hotel Wien an unforgettable event. Enjoy the extraordinary menus and excellent dishes in an exquisite atmosphere. At the Grand Spa 605, located on the 6th floor of the house, an oasis of tranquillity and wellbeing awaits you. The Spa is equipped with sauna, steam bath, a separate area for women with sauna, steam bath, quiet zone, a cardio area with the latest sports equipment and two treatment rooms with one of the most extensive cosmetics and massage treatments in Vienna. In the second basement, one of Vienna's biggest ballrooms, the "Quadrille" can be found, offering a glamorous ambience for every occasion. On the 4th floor new meeting rooms function for all kind of venues, conferences and press events. The demanding criteria of the prestigious international Green Globe label confirm the green stance of the Grand Hotel Wien on sustainable tourism in all of its establishments. Green Globe is an internationally recognized certification program designed for the travel and luxury tourism industry. Its Corporate Social Responsibility (CSR) standards are applicable to several types of structures such as resorts, spas and casinos. ... more   less 
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Also Known As:
Grand Hotel Vienna

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