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“GOOD, BUT NOT EXCELLENT”
Review of Grand Hotel Wien

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Grand Hotel Wien
Ranked #27 of 360 Hotels in Vienna
Certificate of Excellence
Zamora
Level Contributor
142 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“GOOD, BUT NOT EXCELLENT”
Reviewed January 24, 2013

It is not easy to summarize our stay at the Grand, because there were many great things, but also several drawbacks that made it far from perfect.

First the great things:

1) The room itself (640, one of the basic "superior" rooms) was really beautiful, cozy and big enough to feel comfortable at any time of the day (except for the temperature, as I will explain), with a comfy bed and very elegant bathroom (marble everywhere, golden tubs, double basin, good toiletries and plenty of space), And everything spotlessly clean.

2) Impressive common areas, with that old-fashioned XIXth century elegance I truly appreciate in these kind of luxury hotels.

3) Free wi-fi internet throughout the premises.

4) High level of service, including an efficient concierge, room service and housekeeping.

Now the drawbacks:

1) Too hot: perhaps it sounds pretty incredible (hot? in Vienna? in December?), but the entire hotel, and specially the room, was extremely and uncomfortably hot. There was no chance to lower the room's temperaure at will (in fact, it seemed the heating system was centrally controled); we tried just switching off the heating and opening the window for the whole day (and night) but, even so, it was too hot..

2) Noise: not from the street or other rooms, but from the hotel systems. You could hear an almost continous buzzing that could be ignored for a while, but that, added up to the hot, made impossible for us to have a decent sleep.

3) Bizarre credit card handling: we had to pay our room in advance and give a credit card number and authorization not only for that full charge, but also to let the hotel block an amount of 100 € per night of stay. Up to this point, a quite usual practice, considering it was New Year's Eve in Vienna. But, in addition, the day after our prepayment they blocked an equal amount (that is to say, several thousand euros) for whatever reason I still cannot understand (when I answered about it, the hotel told me there were no further blockings, but my bank was not of the same opinion). As a result, I had to negociate a higher credit limit with my bank before the beginning of the journey. At checking out, everything seemed OK again (the unexplained blocking had disappeared), but unpleasant surprises were not over at all. A couple of days after our return, we received a letter from the hotel, claiming that we had consumed a couple of things from the minibar (what we had not) and charging an extra amount again to our poor and exhausted credit card. We wrote back, rejecting that charge, and they answered saying the whole thing was a mistake, credited our card and apologized. At the end, everything was in order, and they proved to be good and swift dealing with their mistakes, but it is obvious (at least, in my humble opinion) a hotel of this level should not make (and cannot afford) these kind of mishandles with clients' credit cards.

All in all, a good experience, but not excellent.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TURISTANOACCIDENTAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 30, 2013
Dear Mr. Turistanoaccidental,

I would like to take the liberty to sincere thanbk you for your recent stay with us at the Grand Hotel Wien and as well for the time you took to post your experience with us on the Tripadvisor website.

I do apologize to hear that you had to experience such problems with us. Please be ensured that it was at no time our intention to hurt your feelings.

It is obvious that an human erreor occured concerning your credit card. We are very sorry for all the troubles you had to through with us.That we provide you with a wrong mini bar charge in the end, is actually very embarrassing for us.

We have discussed all the issues you have written and we believe that we have found the right measures to adress these problems.

We would be pleased if could still consider the Grand Hotel Wien as your hotel for a possible stay in Vienna in the future in ordere to proof you that we have learned by our mistakes.

In case you do have any questions plesae feel free to contact me at anytime via e-mail
( mfuernkranz@jjwhotels.com ).

Yours respectfully,

Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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athens
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 21, 2013

If you want to be close to the opera this is probably your best choice. The Sacher, Bristol, Imperial just too expensive for what they offer and the Ring (sister hotel) less attractive. The rooms are spacy and well equipped and there end all the plusses. The breakfast is not up to par served in a room that feels much cheaper when compared with the rest of the public venues of the hotel, now that I mention it there is no decent place to relax or eat a proper meal (equivalent to the hotel's price and status) the service is sloppy or plain bad (it took 40 minutes and several complaints to get a toast at the cafe on the main floor )and there is a general atmosphere of neglect and indifferent attitude towards the customer. Pity because the location and the old Europe style building deserve better.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lefthil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
316 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed January 21, 2013 via mobile

great lobby-bar, good price for value, met with clients, cosy atmosphere, typical viennese style, excellent price for value, it is actually more comeptitive than most of the other normal average coffee shops in town. Don't get scared away by the luxury and extravagant environment, just go with it, sit back, relax and enjoy your vienna coffee / cake-time. Dress-Code: casual elegant, just wear a long-pants (no hot pants, no short-pants, short arm shirts, but it is airconned anyways).

Try out some hot chocolate and a vienna guggelhupf cake, the hot chocolate actually doesn't come as hot chocolate, this is what you get:

A) a cup of warm milk
B) hot choclate in a small can
C) whipped creme on a separate plate
D) one crostini-cookie (dip it into the hot chocolate afterwards

Advantage: you can measure the amount of chocolate and whipped creme by yourself.

It is just foot-steps from the subway station Karlsplatz (U1,U2, U4), tram D, 1, 2, 61, 71, etc etc etc) and the Grand Hotel Coffee is actually directly connected to the shopping center (Ringstrassen Gallerien).

I didn't stay in their hotel, just came by and visit. If you need free wifi access, just ask the receptionist and each device will get one username and password.

  • Stayed January 2013
    • Location
    • Cleanliness
Helpful?
Thank SQUALO85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013

A truly luxurious and beautiful hotel. Vienna is a wonderful city steeped in tradition and breathtaking architecture and this hotel provides a perfect base. The rooms are very comfortable, the service warm, friendly and welcoming and the breakfast is heavenly.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonFlyerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 21, 2013
Dear LondonFlyerLondon,

thank you very much for your comment here on the tripadvisor.com website regarding your recent stay at the Grand Hotel Wien.

It is a pleasure to here that you had a nice stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Marcus Fürnkranz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 12, 2013

My wife and stayed here 07/01/2013 to 11/01/2013 for my birthday and we had an absolutely marvelous stay. It is everything you would expect from a five star hotel.
Every single member of staff is helpful and friendly.
From the moment we stepped out of the taxi upon arrival to the moment we left we felt as if we were valued quests.
We had a standard double room which was elegantly appointed, spotlessly clean and very quiet. The room had plenty of storage space and a safety deposit box (which was free).
The hotel is in an excellent location within walking distance of every thing you go to Vienna to see and do. Two minutes to the Stadt Opera, five minutes to the Hofburg and five minutes to the main shopping areas of Karntner Strasse.
If you intend visiting the Belvedere for the Gustav Klimt paintings, rather than walking all the way up Prinz Eugene Strasse, which is a bit grotty, you can enter via Rennweg which is much closer to the hotel.
We will return to Vienna as it is a beautiful city and we will certainly stay at the Grand Wien again.
I cannot recommend this hotel highly enough.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Urwinrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 15, 2013
Dear Mr. Urwinrom,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

With kindest regards from Vienna,

MARCUS FUERNKRANZ
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
athens
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 10, 2013

We went at grand hotel wien at december , 2010, only for one evening. It is a very nice hotel, at very central point.Our room was big, with a marvelus bathroom . The decoration and the colours at the room are very nice. When we arrived, they gave us another room , but we did not liked and they changed with the new one which was super ! the breakfast was delicious, it has everything! one of the best we have ever eat. The only problem we had was the cold water at the evening. They told us that was a problem for the hole hotel and next day will be o.k.but, next morning we left. Anyway, we want to be back at wien and stay again to grand hotel wien ! when we were leaving, the manager Stepfanie, came oyt ,to our taxi and gave us her card , because she listen that maybe loose our plain because we had to wait 30 minutes for chec out.But she apologized,so everything is o.k.

Room Tip: ask for a deluxe room.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avgerini g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 15, 2013
Dear Avgerini G ,
thank you very much for your comment you posted on the Tripadvisor website regarding your recent stay at the Grand Hotel Wien.
I am happy to hear that you enjoyed our facilities as well our services. I do apologize that we had indeed some issues with our water system that night. We were confident that could solve it within a couple of hours but had to experience that the issue was larger than expected. I am very sorry for that.
We thank you very much for your comments and we are looking forward serving you in the future.
With kindest regards from Vienna ,

Yours respectfully
Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
greece
Level Contributor
63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 8, 2013

We have stayed to Grand Hotel for Christmas for 2 nights.
We have book to LHW and first they gave us a room without to upgrade like usual after propose an other one the same category and not nice at all.After a lot of insistence from my part they gave us a nice room
the location of the hotel it s very good ner Opera in the city center
The breakfast it is very good a lot of choice and also a la carte including steak etc
the house keeping forgot to clean our room
We had a nice stay but not what we awas expecting from a 5 stars hotel in Wien
mm1118

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mm1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel W, Guest Relations Manager at Grand Hotel Wien, responded to this review, January 10, 2013
Dear Mr. mm1118,

thank you very much for your recent stay at the Grand Hotel Wien. We highly appreciate your comments you have posted on the Tripadvisor website.
We do apologize that we could not fullfill your needs and expectations from the beginning. We are confident that we have found the right measures in order to address to the issues which you have described.

We thank you again for your comments and we would be delighted to welcome you again at the Grand Hotel Wien one day in the future.

With kindest regards from Vienna,

Yours respectfully

Marcus Fürnkranz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Wien

Property: Grand Hotel Wien
Address: Kaerntner Ring 9 | 1010 Vienna, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#15 Romantic Hotel in Vienna
#23 Luxury Hotel in Vienna
#28 Business Hotel in Vienna
#44 Family Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
Grand Hotel Wien is one of the most modern and luxurious hotels in Europe. Its location in the middle of Vienna, just a few steps to the Vienna State Opera and the ,,Kärntner" Street, is incomparable. The deluxe hotel combines noble ambience, best service and gourmet cuisine. The 205 luxurious and technically state-of-the-art rooms and suites guarantee comfort and well-being due to luxury furniture, elegant design and most modern technical equipment. Even the expectations of the most demanding guests are met. Guests can enjoy culinary delights in four restaurants and two bars. Highlights are the traditional Japanese restaurant "Unkai" and the restaurant "Le Ciel by Toni Mörwald", both decorated with numerous awards. Le Ciel by Toni Moerwald is also our Michelin-star awarded gourmet restaurant. The view over the rooftops of Vienna makes every visit at the gourmet restaurant of the Grand Hotel Wien an unforgettable event. Enjoy the extraordinary menus and excellent dishes in an exquisite atmosphere. At the Grand Spa 605, located on the 6th floor of the house, an oasis of tranquillity and wellbeing awaits you. The Spa is equipped with sauna, steam bath, a separate area for women with sauna, steam bath, quiet zone, a cardio area with the latest sports equipment and two treatment rooms with one of the most extensive cosmetics and massage treatments in Vienna. In the second basement, one of Vienna's biggest ballrooms, the "Quadrille" can be found, offering a glamorous ambience for every occasion. On the 4th floor new meeting rooms function for all kind of venues, conferences and press events. The demanding criteria of the prestigious international Green Globe label confirm the green stance of the Grand Hotel Wien on sustainable tourism in all of its establishments. Green Globe is an internationally recognized certification program designed for the travel and luxury tourism industry. Its Corporate Social Responsibility (CSR) standards are applicable to several types of structures such as resorts, spas and casinos. ... more   less 
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Also Known As:
Grand Hotel Vienna

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