Everytime I chose a hotel, beside price, it always comes to location (and good reviews, of course).
This hotel is very well located, very close to the main train and bus station. Which makes it convenience if we want to go around the Vienna city, go outskirt, or go outtown within Austria.
The one thing that touched me the most about the service of this hotel is, a happening when staying there.
I expected a package to be delivered to me to the hotel. And when it didnt arrive even up to I checked out, I specifically asked the hotel not to accept it, so the courier could refer back to me. Yet, mistakenly they accept it and send me an email regarding the package. They admitted that the blame was on them, and asked me if I wanted the package to be sent back to the courier or send it to my home address.
After I told them to send it back to the courier, they did just that. And came back to me the next day to notify me about the progress. After 2 days, the courier notified me that the package was already back to the courier's premises.
Although I was a bit upset with the package itself, I was really impressed by the service that was given by this hotel. They gave me the feeling that each guest is important. That they take each matter about the guest personally.
In brief, I do recommen this hotel.
Not only because of the location, but also the attentive service given to each and every guest they have.
- Official Description (provided by the hotel):
- The affordable 3-star ibis Wien Mariahilf hotel offers 341 rooms, each with an air-conditioning system. The hotel is located in central Vienna, next to the Westbahnhof train station, Raimund Theater and Mariahilfer Strasse, Vienna's largest shopping street. St. Stephan's Cathedral, Schonbrunn Palace, the Zoo and aquarium are all within easy reach via the U3 or U6. The hotel boasts a restaurant, cafe bar, 5 seminar rooms, free WIFI access and a public car park (charges apply). Book your stay online now! ... more less
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