Classic Viennese hotel on The Ring with great history. Charming hotel with many original features in centre of Vienna, next door to Opera House. If you want a quintessential stay in Vienna, this is the place to be. Exudes old world charm and luxury. would recommend for weekend visits and midweek stays.
Returned for a second visit (of one week) to Bristol Hotel--staff remembered our prior stay and gave us our old room, which we had liked very much. Handsome rooms, very functional, in historic hotel. Location next to Vienna State Opera and two blocks from concert hall. Friendly, intelligent service, from house keeping to reception to meals and room service.
An old world style hotel right in the center of Vienna, directly opposite of the opera, which was very convenient for attending la Traviata. The location is fabulous.
A large restaurant in the foyer for breakfast and lunch, together with good function rooms for a conference. However, the hotel loses a few points for service. At breakfast the short order chefs were inexperienced and could not take more than one order at once. Overall service was slow at breakfast time, sometimes we managed to finish breakfast before they had cleared away any of the dishes. Six of us came for the ‘Business Lunch’ menu, which took 40 minutes to come and twice we reminded the staff that we had to be back in our conference at 1:30.
The main breakfast serving room is very small with a single door, which provided difficult access for several people at once. Bread was in the main section, but butter or jam were in the side room, not a logical workflow.
In the hotel bar, I was horrified to find that smoking was allowed. There were men smoking pipes and cigars, with the smell pervading the foyer. I’m asthmatic, and come from an enlightened country where indoor smoking was banned years ago, and even outdoor eating areas are all non-smoking. Maybe Freud used to smoke indoors, but he died of smoking related cancer. Some 20th century habits should be abandoned.
Rooms are on the small side, with not enough space to open 2 large suitcases at once. Bathrooms are fine.
Dear Ian H,
please let us first thank you for your recent stay at the Hotel Bristol, a Luxury Collection Hotel, Vienna and for taking the time to share your feedback here on TripAdvisor.
I am happy to read that you especially liked the “old-world charm” atmosphere and the very central location of the hotel itself and regret all the more about your disappointment in regards to our breakfast and restaurant service in general. Please accept my sincere apologies for the delay at lunch service and for any further inconveniences occurred and be assured that we will do a proper follow up internally on the mentioned issues to introduce appropriate improvements.
Smoking is indeed still a controversial issue here in Austria and we would like to mention that there are actually still a lot of guests who find this desirable or prefer it in a bar. The Bristol Bar is the only place where smoking is permitted throughout the entire hotel, so all other areas and our Bristol Lounge are smoke-free but I am very sorry if this was unpleasant to you and you did not feel comfortable with it.
Please be kindly informed that from the beginning of November also our Bristol Bar will be smoke – free.
Dear valued guest, even though your stay with us was not as pleasant as you hoped, we kindly ask you to consider giving us another opportunity to show you the level of quality and service for which we are usually known for. It would be an honor to welcome you back next time you return to Vienna.
Kind regards,
Simone Dulies
General Manager
Loved my stay here. It is like stepping back in time when arriving at this grand old building, the staff are amazing and the rooms have such a charm about them. Views of the opera house was the cherry on top.
The Bristol is on the Kaerntner ring of the city where once stood the city walls. There are many excellent shopping and dining opportunities within an easy walk. Our room overlooked the Opera House, and bore the name of one of the opera's former Directors. Continental Breakfast was available each morning until 11AM.
