excellent restaurant with wonderful servers (Richard! B!) -very central to everything; right next door to the opera, easy for jump on tour buses; and definitely in the higher end of Vienna. We would definitely stay there again.
The only things I would change: AC in the rooms is more like a chiller. It was warm all day and night. and the portions in the restaurant were HUGE (we felt bad having to waste what they served.)
The hotel is well located and you can walk to most major sites in the city centre. The hotel is decorated in an old world baroque style. The restaurant and bar (which has a nice bar food menu) were both very good and the staff were friendly and efficient. The bartender made very good cocktails. The hotel concierge was very helpful with train bookings and museum suggestions. The gym on the 5th floor had a great view and was adequately equipped with a couple of elliptical machines and stationary bikes, a leg and a chest machine, a bench and some light free weights. Our room could have used a slight updating (the room a touch small but with a big bathroom) and the free internet was a bit slow. These are minor points as our stay here was enjoyable.
Classic property where you feel like you are home..
AND ITS A GREAT HISTORICAL HOME
Sebastian and Simone...Thank you for the great stay...
And as a I ask Simone when I see her...where's the dog!!! Hotel Mascot is great.
The hotel is good but we were very disappointed with the room allocated to us for our five night stay. We paid extra for a de luxe room. It was certainly spacious with art deco style decor and a couch and armchair, and the large marble bathroom could not be faulted, nor the walk in wardrobe. However the spaciousness and character were spoilt by two large rectangular pillars (albeit covered in antique style mirrors and soft furnishings) almost at the foot of the bed which had the effect of cutting the room in half. Additionally the windows across the wall beyond the pillars were opaque so there was not even a view into the central well - this would not have been too bad if the attractiveness of the bedroom itself had not been spoilt by the pillars.
It was doubtless unfortunate that the timing of our flight resulted in us not arriving until about 8pm and as the room had not been allocated prior to arrival the reception staff seemed to have some difficulty finding a room available for 5 nights. We did not feel like complaining and repacking after our first night. I don’t think a hotel of this calibre should charge a premium rate for such accommodation and certainly no one enquired whether everything was satisfactory.
Dear manupete,
First of all, thank you for your most recent stay with us at Hotel Bristol, a Luxury Collection Hotel, Vienna.
I am very sorry to learn, that your stay with us was not as pleasant as you hoped and truly want to apologize for any inconveniences that have occurred during your stay. Please be assured, that we take your feedback very seriously and that it is tremendously important to us to do a proper follow up internally on the mentioned issues and to introduce appropriate improvements.
Finally I hope, that your positive memories of your stay at the Hotel Bristol will remain and we will be able to welcome you back next time you return to Vienna.
Kind regards,
Simone Dulies
General Manager
The hotel is very centrally located and beautiful. The room included breakfast and the buffet was top notch. I would highly recommend this facility for all of the reasons of comfort, location and amenities.
A comment about the personnel;
My wife was feeling low and passed out in the breakfast area one morning. The staff in its entirety stopped what they were doing and ensured that our every need was filled from medical to comfort to extending checkout to offering anything we needed. Due to the incident, we missed the Euro-rail so the hotel facilitated the car rental to drive to Salzburg, our next destination. The GM Simone and Front Office Manager Sandra were exceptionally caring and helpful. Forever grateful and, for the sake of TripAdvisor readers, the stuff great hotels are made of. You won’t be sorry if you book here.
Dear C9066MYmarkb,
please let us first thank you for your recent stay at the Hotel Bristol, a Luxury Collection Hotel, Vienna but above all that you have taken the time to state your very kind review here on tripadvisor.
We are glad that we could help and so happy that your wife felt better and you could continue on your trip to Salzburg.
It would be a great privilege for the entire team to welcoming you to the Hotel Bristol again, whenever your travels bring you back to Vienna.
All the best and personal regards from Vienna,
Simone Dulies
General Manager
