We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent big city hotel, no charm”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Bristol Vienna
Ranked #19 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed October 29, 2012

This is a standard-issue, so-called luxury hotel. The room was large by European city hotel standards. The bed was comfortable. The bathroom modern. And both room and bathroom were clean and well-maintained. Daily service of the room was good. The hotel dining room where we ate late one night was also good, and the service outstanding. Otherwise, the service was fine, but no one went out of the way. There is nothing wrong with this hotel, but aside from its location across from the State Opera, there is nothing to recommend it either. We were not unhappy here, but we were not happy either. It served as an adequate base for exploring Vienna. Overall, if we return to Vienna, we probably would not stay here again, though if we had to, we would not be upset.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LeighCole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 30, 2012

Dear 'LeighCole'

Thank you for your review posted on this web site. I appreciate your comments. From your review I understand that your sentiments towards our establishment are rather neutral. In the coming months we are going to invest further in our product so in case you return to Vienna you might want to check our hotel again as some of the new spaces might be appealing to you. Thank you again for your patronage. I hope to have the pleasure to welcome you back. Best regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,518)
Traveler rating
Traveler type
Time of year
Language
  • More languages

909 - 915 of 1,521 reviews

Reviewed October 27, 2012

The location can not be better. It is opposite to the Opera house and in the heart of Vienna. Next to the tram and metro line. I heard about the hotel from the Starwood alliance, and was very pleased. The hotel has old Vienna charm. The rooms are quite spacious and luxurious. The bathroom was beautiful. Enjoyed my stay and highly recommend it.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angelina_Serra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 30, 2012

Dear 'Angelina_Serra'

Thank you for your review posted on this web site. I just wanted to thank you for telling the world about your great stay at our property. It is very rewarding and motivating for my team to get feedback like yours. We strive hard to maintain and improve our levels of service on a daily basis. It would be a pleasure to welcome you back in the near future! Kind regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2012

Guest room: deluxe room
Checking in: good, however no executive lounge to check in/out
Lobby: Relatively small reception area, however does the job. Lobby Lounge area is nice.
Guest room: spacious nice classical design (note room booked is one category below suite, and thus relatively large size). The hotel is a classical design hotel and quite old but is nice as it is maintaining its old image.
Bathroom: fully marble, old design showers should be due for replacement
Room service: personalized and good service
Breakfast: good variety and quality of food
Concierge: friendly and knowledgable, although it seems they are available till early evening only Location: opposite the opera in the city center. Very good location
Facilities: haven't used..

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Al3alawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 30, 2012

Dear 'A-Alalawi'

Thank you for your review posted on this site. We understand from your review that you appreciated your recent stay at our property. We continuously invest in improving our services and facilities and put a strong focus on the quality at our Food and Beverage outlets. It would be a pleasure to welcome you back when you return to Vienna. Kind regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

The hotel is in excellent location with walking distance to everything in town, the music hall, shopping center, museums, outside the hotel around 100 meters away there's also a bicycle stand where you can rent a bicycle for the day to tour around town. I arrived Vienna on a Sunday and Air France lost my luggages, the hotel concierge told me everything is closed on Sunday, but Monday he showed me places to buy some necessary items and clothings.

the hotel itself is very classic and beautiful, LOVE LOVE LOVE the vintage lift and everything is restored and kept well. The room is a little small but decent. Manager at the breakfast restaurant is friendly and professional, made a great impression on my husband and I.


Will definitely go back for the next time.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Megan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 30, 2012

Dear Megan D, thank you for your review posted on this web site. The feedback of our guests is extremely valuable to us. From your review I understand that you had a pleasant stay at our property and that you were satisfied with the services provided. It would a great pleasure to welcome you back to our hotel in the future! Best regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

This is a classic grand hotel situated right next to the Opera House. We found the comfort level, the accomodation and the service just excellent. Staff were very friendly and extremely helpful. This may not be the hotel for those that seek the most modern facilities but for a couple get away it is just perfect. We enjoyed the breakfast and found the service very attentive,
I should note that I am a Platinum member with Starwood but the treatment was far better than we have experienced at other hotels in this category. I would highly recommend the hotel.

Room Tip: Try to get a room with a good view of the Opera House. It is spectacular at night.
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dccv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 30, 2012

Dear dccv1,
Thank you for your review posted on Trip Advisor. We appreciate your feedback. It is with great pleasure to read that you enjoyed your stay at our property and that you found our services as well as facilities appealing. It would be a great pleasure to welcome you back in the near future! Kind regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

As other reviewers have noted, this is a beautiful hotel with excellent service and location. However, when you are paying $500+ for a room, it is unconscionable that the hotel seeks to charge an additional $35 a day for internet service. I know I had the option to visit the 5th floor office, but why should I? In Prague, I stayed at a converted monastery, with no elevator service at a fraction of the cost, and they had free internet! In this day and age, I regard internet service as important, and it is inconsistent with the hotel's ambiance to gouge the guests for its use.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank garyg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 28, 2012

Dear garyg123,

Thank you for your review posted on Trip Advisor. Your feedback is very valuable to us. It helps us to maintain and improve our services. With regards to your comment on the internet please note that the option you choose includes also other services such as free movies for 24 hours. The regular 24 hours internet charge is lower. We are currently in the process of reviewing our internet policy. We are aware about the importance of the internet for our valued guests as we strive to find the right balance between the right pricing policy and the most appropriate service that meets the expectations of our guests.

Kind regards, Gerald Krischek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

What can you say about this fantastic property? An amazing building in an ideal location with top notch service. While some may say this property is a little dated, the counter point is how modern can you make a historic building without it losing its charm? I say the Bristol has found the right balance. If classic isn't your style, then stay at Le Meridien which is also a fine property. For me, this is hands down one of best hotels I have ever stayed at and should I ever be so lucky to find Vienna again, I would make it a point to stay at this hotel.

Room Tip: For SPG members, take the breakfast as your amenity. Amongst the best included breakfasts I have ev...
See more room tips
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shaunr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this reviewResponded October 28, 2012

Dear Shaunr52, thank you for your review posted on Trip Advisor! We appreciate your feedback. It greatly helps us to maintain and improve our levels of service. It would be our pleasure to welcome you back in the near future! Kind regards, Gerald R. Krischek - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Neubau
Hotel Sans Souci Wien
Hotel Sans Souci Wien
#1 of 358 in Vienna
1,537 reviews
Inner City
The Ring, Relais & Chateaux
Inner City
Hotel Imperial Vienna
Hotel Imperial Vienna
#15 of 358 in Vienna
1,189 reviews
Show Prices
Show Prices
Show Prices
Inner City
Palais Hansen Kempinski
Inner City
Hotel Sacher Wien
Hotel Sacher Wien
#5 of 358 in Vienna
1,765 reviews
Inner City
Grand Hotel Wien
Grand Hotel Wien
#26 of 358 in Vienna
1,177 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Bristol Vienna? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Bristol Vienna

Address: Kaerntner Ring 1, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Vienna
#12 Business Hotel in Vienna
#17 Luxury Hotel in Vienna
#31 Romantic Hotel in Vienna
Price Range: $270 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Bristol Vienna 5*
Number of rooms: 150
Official Description (provided by the hotel):
Luxury Hotel Bristol Vienna is located right next to the Vienna State Opera and has been an inspiring meeting point for Vienna's cultural and business life for around 120 years. Opened in 1892, the hotel still serves as a living example of Viennese charm and is famous for its personalised service and even offers a specialised service for those who wish to bring their pets along. Let the Luxury Collection Concierges be your guides to Vienna. They will gladly give you valued tips of places for inspirational encounters and experiences. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Hotel Bristol Vienna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bristol Hotel Vienna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing