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“Great hotel. Great stay, again”

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Hotel Imperial Vienna
Ranked #15 of 360 Hotels in Vienna
Certificate of Excellence
Paris, France
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Great hotel. Great stay, again”
Reviewed November 15, 2012

Its gratifying to see that the quality of the suites and the condition of the hotel remain stellar. It is a special hotel because it manages to strike the right balance between old world traditional and understated spectacular, clean and well-curated. It has all the Baroque Viennese Grandeur, as traditional as a Vienna Ball. But the style is to showcase and not drown in the opulence. The rooms and suites are all different and they are all special and none are "too much". Sometimes you get the fabulous suite with impossibly high ceilings but with a slightly small bathroom. (gorgeous bathrooms with marble and Bulgari but in the ineffible style of historic buildings, all aspects are unique) Or, you will get a perfectly proportioned suite in a cocoon of silk and Brocade with chandeliers. If you want the style dialed down a notch, there are the Maisonette suites that are more restrained. But, in every singe room, there will be a fabulous TV or two, excellent turn down with gratis water and chocolate. Oh, anytime you can have the most delicious Weiner Schnitzl in the world. Through room service! Hot delicious and on time. I can't wait to come back again

Room Tip: Call the hotel directly, they'll help you choose
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dancemacabre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „Dancemacabre“,

Your review of your stay with us in November highlighted several unique aspects and elements of our Hotel Imperial that are so dear to us. The individuality of our rooms and suites, the city palace or “Palais” style interior, as well as details of Viennese Traditions, such as our Wiener Schnitzel (breaded veal cutlets), a definite “must try”.

Thank you very much for your praises, as it is especially rewarding to hear that repeat guests and seasoned travelers like you are continuing to find a home away from home in our Hotel Imperial.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the future.

Festive Greetings from Vienna to Paris,

Klaus Christandl, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (172)
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English first
Baltimore, Maryland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012

Upon entering the simply beautiful lobby of the Hotel Imperial Vienna, I felt as though I was definitely in another time and place. American hotels, no matter how luxurious, do not have the same "feel". However, we felt welcomed and comfortable.
Our accommodations were quite elegant and spacious, but with all of this elegance and spaciousness, and much to my chagrin, our suite had only one, quite small, bathroom, hardly large enough for three women! My daughter and granddaughter did not seem to mind as much as I, and did not want me to voice a complaint. I confess that I found the bathroom situation to be quite irritating and uncomfortable. Certainly the Hotel Imperial has suites with larger bathrooms!

Room Tip: See my review.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GBS630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „GBS630“, family and friends,

Thank you for your review of your stay with us last November. Your comments have been well received and we have taken note that the bathroom size in the room assigned to you did not meet with your expectations. Please accept my sincere apologies that this caused you irritations and discomfort.

Let me also take this opportunity to wish you, your entire family and your friends a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the future. Please do not hesitate in contacting me directly for any future trips, so that we can ensure to assign a room with a larger bathroom to you and your family members.

Festive Greetings from Vienna to Baltimore, Maryland,

Klaus Christandl, General Manager
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Zurich
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 13, 2012

Ive stayed here many times. The accomodations are elegant and in stellar condition. The decor is dazzling and the hotel has preserved the true feeling of traditional luxury. A real Palace Hotel. These are disappearing in Europe. Don't get me wrong, this place is not fusty or out of touch with the times. It is simple, elegant and the best traditions of Viennese style and international standards are at their highest here.
One thing that is very great, aside from the beauty of the hotel and it's quiet, luxurious service is its location: it is very, very close to the greatest sights but the hotel is not located in the middle of the worst hubub of tourist "attractions." I think the Sacher and the Bristol are in a noisy, somewhat tacky area although opposite from the incomparable Opera House. The Imperial is a two minute walk but a world of difference. The Imperial is set elegantly on the regal boulevard and is within a moment's reach of many beautiful places....like the Opera and all the magnificent sights of Vienna. Plus it's right across the street from one of the finest, most elegant cafes. The Sacher is entirely obscured by a dozen or so cheap, gaudy shops surrounding its main floor. The Imperial is a sparkling, amazing oasis...in the center of everything but set apart, like the jewel that it is..
All the rooms are charming...but of course, the more you spend the more luxurious you can expect your room or suite to be. But all rooms are spotless. The concierge, M. Moser, is one of the best in the world. And the General Manager is fantastic.

Room Tip: Ask for a lower floor for highest ceilings
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Margueriteetarmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „Margueriteetarmand“ and family,

Thank you for your very detailed and informative review of your stay with us last October. Your highlighting of many unique aspects of our hotel, its excellent location and impeccable service is much appreciated.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the future.

Festive Greetings from Vienna to Zürich,

Klaus Christandl, General Manager
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Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 12, 2012

I was truly impressed by the responsiveness and friendliness of the staff. I stayed 2 nights in Nov12 and the team at the reception, the concierge team and the room service really did everything to answer my questions and to make me comfortable! As SPG Platinum I was still very impressed and I think the hotel and its people stand well up to their name! Location perfect. Keep it up, Imperial!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel15667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „Daniel15667“,

Your review of your stay with us in November is highlighting one of our core philosophies at Hotel Imperial and that is personalized, friendly and impeccable service. Thank you for your compliments and for sharing your experience with other travelers. Your comments will certainly encourage us to live our journey of continuous improvement in 2013 and beyond.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the not too distant future.

Festive Greetings from Vienna,

Klaus Christandl, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Short Hills, New Jersey
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 9, 2012 via mobile

A truly wonderful experience ! Perfectly situated. People are just very caring. Breakfast is tremendous and very filling.

Each room is even nicer than the next. The area upstairs is absolutely beautiful.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank destis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „destis“,

Thank you very much for your straight to the point review and positive feedback about your stay with us last November. Your highlighting the service aspect, as well as the extensive Champagne Buffet Breakfast spread at our Café Imperial is much appreciated.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the not too distant future.

Festive Greetings from Vienna to Short Hills, New Jersey

Klaus Christandl, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 7, 2012

I would highly recommend this hotel to anyone visiting Vienna. The rooms are spacious and the consierge service couldn't be more helpful. We stayed in the Elizabeth Suite. It has a very romantic atmosphere that would be perfect for a honeymoon or romantic getaway. The hotel is within walking distance of St. Stephen's square and the shopping district.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank satree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear „satree“ and partner,

Thank you so much for your review of your visit to our Hotel Imperial last October 2012. It is also very kind of you to recommend us to other travelers.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the not too distant future.

Festive Greetings from Vienna to Pittsburgh,

Klaus Christandl, General Manager
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St Johann in Tirol, Austria
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 2, 2012

As soon as you walk through the revolving door and come into the imposing lobby you know that you have not just entered a usual luxury hotel – in the Imperial you are not lodging you are residing!
The building was not meant to be a hotel but a palais. Where else would you find such a pompous staircase called “Kaiserstiege” causing you to leave the elevator behind and choose the stairs to get to one of the numerous suites. Visitors are fascinated by the diversity and individuality of every single room. Each time you are there it is a difficult choice – which colour and which arrangement should it be this time? The suites are furnished with selected antiques, grand stucco work and chandeliers, some of the rooms with separate living and sleeping areas, mansard or two floor suites – one of them is even located in the former chapel of the palais!
Although having the feeling to be sent back in time you will not miss any comfort. In addition to the great furnishing and facilities the hotel also impresses with an outstanding service provided by all the staff members – no matter if it is the reception, butler-service, café, restaurant or bar with live piano music, everyone will be treated like a special guest.
An exceptional experience are the offered meals. The richness of the Champagne-buffet (a la carte breakfast is also possible) in combination with the excellent service brings you hours full of pleasure to start the day with. One of the highlights is a visit in the Restaurant Imperial for dinner. The restaurant offers outstanding meals, selected drinks and Viennese specialities. All these delicacies can be enjoyed in a wonderful classy atmosphere with someone playing the piano in the background and a perfect service by a team managed by an exceedingly elegant “maitre d’hotel”. The best way to finisch the day is to visit the Bar Maria Theresia where a professional service team is there for you. In the bar’s romantic atmosphere, piano music in the background, time seems to stand still.
Regular visits and the excellent service by all the members of the staff have always created a cosy atmosphere and are always one of our highlights throughout the year.

Room Tip: choose a suite - you will enjoy the astonishing variety of different styles...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GundolfRichardIrmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
klauchr, General Manager at Hotel Imperial Vienna, responded to this review, December 30, 2012
Dear Mrs. „Irmi G“ and husband,

How delightful it was to read your very detailed and elaborate review or your stay with us in October of 2012. Thank you so much for your encouraging and motivating comments. It has been a privilege to share your feedback with my entire team during our year-end all ambassador meeting.

Let me also take this opportunity to wish you and your entire family a wonderful start into 2013 and looking forward to the opportunity to welcoming you back to Hotel Imperial once again in the not too distant future.

Festive Greetings from Vienna to St. Johann in Tirol,

Klaus Christandl, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Imperial Vienna

Property: Hotel Imperial Vienna
Address: Kaerntner Ring 16, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #15 of 360 Hotels in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Imperial Vienna 5*
Number of rooms: 128
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