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InterContinental Wien
Ranked #74 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed December 29, 2009

I am a very frequent guest at InterContinental hotels around the globe and have "Royal Ambassador" status (their loyalty programme). This hotel sets the standard that many other hotels should aspire to.

Location: the hotel is within easy walking distance of the main shopping and entertainment areas, and all of the business districts are accessible either on foot on by road. As has been mentioned, the property faces the city park, which often has open-air events in the warmer months.

Public Areas: As has been said, the hotel's 'worst' feature, if you could say that, is the exterior -it really is ugly. However, this hotel has been in Vienna for more than 40 years, and was a victim of the 60s architectural style, where buildings looked a bit like concrete towers. The moment you step into the hotel, all of this naffness is suddenly transformed into a traditional and elegant ambiance. All of the public areas are spotless, and the entire architectural scheme of the hotel's interior reflects the elegance of Viennese design and culture. The bar to the left of the main entrance is a relaxing place to have a few drinks and relax. The business centre seemed to be quite small, but, having said that, I have never had to wait/queue to find a computer, so it must be sufficient.

Restaurants: The food at this hotel really is, like everything else, very good. The breakfast selection is very good, and we ate a top notch meal in the hotel's fine dining restaurant (the one to the right of the breakfast area)...

Staff: Mainly, the staff here were very good. I have stayed at this hotel a number of times, and only once had an 'off' experience, which happens to everybody from time to time. This experience concerned a tour which was organised for us. In fairness, we changed the time of it at short notice, but the hotel agreed to this change, and the long and short of it is that we were left waiting for about 35 minutes, only to eventually give up as our gudie did not show. We missed the last sightseeing bus as a result, so were a bit annoyed. The hotel made no effort to contact us to find out what was going on, and when at checkout, the guided tour was on our bill, it took quite a long time to get it removed. The chef concierge clearly did not believe that we were at the right place at the right time, as the guide insisted that she was there. A key addage of customer service is that "the customer is always right" -one should certainly never accuse somebody of lying, especially when there were 5 other people in our party who could all testify that they were at the arranged place at the right time...I found him to be quite patronising, and I was very tempted to ask to speak with the duty manager, until my partner managed to change my mind. Eventually, the Guest Relations Manager did process a credit, but despite her apology, the concierge's attitude had already done the damage, and it left a bitter taste. I don't blame the hotel -they were just organising the guide and charging for it, but the way it was handled left a great deal to be desired. We were still annoyed that our evening had been wasted.

Despite this exception, all of the staff were very professional, and clearly took pride in doing their jobs to the best of their (very high) abilities.

Rooms: Whilst traiditional in style, they are by no means faded -all of the rooms I have ever stayed in here are up to a really high standard, with flatscreen TV, a/c, good minibar supplies etc. A perk of being a Royal Ambassador is that you get an upgrade to an executive room or suite -we got a Junior Suite, which was very spacious. Other guests in my party also liked their classic (standard) rooms, and the one I saw was very comfortably appointed. All of the beds in the hotel are very very comfortable -this is a trait of intercontinental, and I suspect that there is a common brand.

Verdict: Despite the one bad experience, I will certainly return to this hotel next time I am in Vienna as it really is a special place. It has a soul -many other large chain hotels do not. It manages to have this soul whilst still maintaining international standards of hospitality and catering to international tastes, whilst providing an opportunity to sample local culture.

A true 5*

  • Stayed: September 2009, traveled as a couple
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Thank travelfan199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded January 8, 2010

Dear iamorgan,

Happy New Year and many thanks for your most rewarding review which makes us very proud. Please note that we addressed your concerns after your departure with our partner to prevent this from happening in the future and we look forward to your return visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,334 - 1,340 of 2,082 reviews

Reviewed December 23, 2009

We have just returned from back a short stay at the Intercontinental Hotel Vienna. Where do we start? The hotel was in a perfect location- close to the city main attraction. The breakfast was the best we have ever had. The room was so clean and very well equipped. The bar on the ground floor was absolutely magnificent and comfortable. The staff were very friendly and helpful. Were really could not fault this hotel for anything. Very highly recommended

  • Stayed: December 2009, traveled as a couple
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Thank Villa57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded December 28, 2009

Dear Villa57,

Thank you for your kind comments on both our product and service. We look forward to welcoming you back again in 2010!

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Reviewed December 21, 2009

I have had the opportunity to stay at the Intercontinental Hotel during my earlier trips to Vienna, but opted for other hotels, so during my summer holiday in 2008, my partner suggested to stay at the Intercontinental. I agreed and was definitely not disappointed. The rooms reminded me of the same opulence as the ones in Le Grand Hotel Intercontinental in Paris. Staff was very helpful and took care when my partner got sick. We also tried the restaurant of the hotel and were impressed with their menus. The location is perfect, just outside the famous Stadtpark and very close to Vienna’s centre.

  • Stayed: August 2008, traveled as a couple
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Thank InaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded December 28, 2009

Dear InaF,

Thank you very much for your kind comments on our product and service during your visit to Vienna this past summer. We look forward to being your hotel of choice in Vienna for any future visits!

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Reviewed December 11, 2009

Syayed here last weekend, the hotel looks like an office block but the downstairs area with lounge and bar is very nice. We had a room on the 11th floor, not very big and bathroom was small but all of very good standard, air con a bit noisey. It is in a good location right opposite the underground 1.8 euro per journey but there are options for 24 hour tickets etc. Beware of pickpockets especially at rush hour I lost 40 euro from my back pocket. Did not have the breakfast at the hotel 28 euros but plenty of cafes near by. Service was very good and I would definately use the hotel again. If you are from the UK everything will appear expensive i Vienna.

  • Stayed: December 2009, traveled as a couple
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Thank Victoria123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded December 28, 2009

Dear Victoria123,

Thank you for your kind comments on your recent visit to Vienna. Despite your disturbing experience in the city, we do hope to welcome you back to Vienna in the coming year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2009

We stayed for a long weekend break on a special deal through airmiles. Hotel was clean. Room, though small, was well equipped as expected. Staff all very helpful. Good location. Breakfast was excellent with enough choice for all tastes.

  • Stayed: December 2009, traveled as a couple
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Thank BIKTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded December 28, 2009

Dear paulvan,

Thank you for your kind comments on your recent stay during the Holiday season with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2009

The worst thing about the hotel is its "1970s concrete" look which is particularly out of place in a great location opposite Stadtpark and Kursalon, about 10 minutes walk from the city centre. Everything else however is fine so, if Intercontinental could please do something to the exterior ( only about 4 million euros !! ) they would remove any cause for complaint and make this corner of the city even prettier.
Standard rooms are fine, beds comfortable ( bathrooms a little small but OK ) and with views over Stadtpark to front or ice rink and Belvedere to the rear. Lobby, bar and restaurant very spacious, no problems getting seated and staff are particularly friendly and helpful with good snacks ( expensive like everywhere in Vienna ) and the best breakfast selection you could want to set you up for a days sightseeing.

Stayed: December 2009, traveled with friends
Thank rsm47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC-Vienna-Management, Hotel Manager at InterContinental Wien, responded to this reviewResponded December 28, 2009

Dear rsm47,

Thank you very much for your kind comments on our product and service. Having been the first international chain hotel in Vienna back in 1964, we appreciate your feedback on the exterior of the building.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2009

Stayed for two nights at the Intercontinental Vienna. Check in fast and pleasant. Room, bed and lobby was very comfortable. The bathroom is tiny. The location was a short 5 minute walk to center. NIce cafe in lobby. The hotel was as clean as can be. The internet on the TV was too slow. I enjoyed my stay.

  • Stayed: December 2009, traveled as a couple
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Thank travelkevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Wien

Address: Johannesgasse 28, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Landstraße
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Vienna
#56 Luxury Hotel in Vienna
#59 Business Hotel in Vienna
#64 Romantic Hotel in Vienna
Price Range: $136 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Wien 5*
Number of rooms: 459
Official Description (provided by the hotel):
Ideally situated in the centre of Vienna, the deluxe hotel is the ideal starting point from which to explore this fascinating city. International atmosphere and Viennese tradition together with personalized service present the perfect harmony for a pleasant stay.459 guestrooms including 3 club floors and 49 suites boast every comfort of a de deluxe property. A restaurant, bar and café as well as 24-hour fitness centre and room service, garage, hair-dresser and souvenir shop round up the hotel’s facilities. ... more   less 
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Also Known As:
Intercontinental Wien Hotel Vienna
Intercontinental Hotel Vienna
Intercontinental Hotel Wien

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