I am a very frequent guest at InterContinental hotels around the globe and have "Royal Ambassador" status (their loyalty programme). This hotel sets the standard that many other hotels should aspire to.
Location: the hotel is within easy walking distance of the main shopping and entertainment areas, and all of the business districts are accessible either on foot on by road. As has been mentioned, the property faces the city park, which often has open-air events in the warmer months.
Public Areas: As has been said, the hotel's 'worst' feature, if you could say that, is the exterior -it really is ugly. However, this hotel has been in Vienna for more than 40 years, and was a victim of the 60s architectural style, where buildings looked a bit like concrete towers. The moment you step into the hotel, all of this naffness is suddenly transformed into a traditional and elegant ambiance. All of the public areas are spotless, and the entire architectural scheme of the hotel's interior reflects the elegance of Viennese design and culture. The bar to the left of the main entrance is a relaxing place to have a few drinks and relax. The business centre seemed to be quite small, but, having said that, I have never had to wait/queue to find a computer, so it must be sufficient.
Restaurants: The food at this hotel really is, like everything else, very good. The breakfast selection is very good, and we ate a top notch meal in the hotel's fine dining restaurant (the one to the right of the breakfast area)...
Staff: Mainly, the staff here were very good. I have stayed at this hotel a number of times, and only once had an 'off' experience, which happens to everybody from time to time. This experience concerned a tour which was organised for us. In fairness, we changed the time of it at short notice, but the hotel agreed to this change, and the long and short of it is that we were left waiting for about 35 minutes, only to eventually give up as our gudie did not show. We missed the last sightseeing bus as a result, so were a bit annoyed. The hotel made no effort to contact us to find out what was going on, and when at checkout, the guided tour was on our bill, it took quite a long time to get it removed. The chef concierge clearly did not believe that we were at the right place at the right time, as the guide insisted that she was there. A key addage of customer service is that "the customer is always right" -one should certainly never accuse somebody of lying, especially when there were 5 other people in our party who could all testify that they were at the arranged place at the right time...I found him to be quite patronising, and I was very tempted to ask to speak with the duty manager, until my partner managed to change my mind. Eventually, the Guest Relations Manager did process a credit, but despite her apology, the concierge's attitude had already done the damage, and it left a bitter taste. I don't blame the hotel -they were just organising the guide and charging for it, but the way it was handled left a great deal to be desired. We were still annoyed that our evening had been wasted.
Despite this exception, all of the staff were very professional, and clearly took pride in doing their jobs to the best of their (very high) abilities.
Rooms: Whilst traiditional in style, they are by no means faded -all of the rooms I have ever stayed in here are up to a really high standard, with flatscreen TV, a/c, good minibar supplies etc. A perk of being a Royal Ambassador is that you get an upgrade to an executive room or suite -we got a Junior Suite, which was very spacious. Other guests in my party also liked their classic (standard) rooms, and the one I saw was very comfortably appointed. All of the beds in the hotel are very very comfortable -this is a trait of intercontinental, and I suspect that there is a common brand.
Verdict: Despite the one bad experience, I will certainly return to this hotel next time I am in Vienna as it really is a special place. It has a soul -many other large chain hotels do not. It manages to have this soul whilst still maintaining international standards of hospitality and catering to international tastes, whilst providing an opportunity to sample local culture.
A true 5*
- Official Description (provided by the hotel):
- Ideally situated in the centre of Vienna, the deluxe hotel is the ideal starting point from which to explore this fascinating city. International atmosphere and Viennese tradition together with personalized service present the perfect harmony for a pleasant stay.459 guestrooms including 3 club floors and 49 suites boast every comfort of a de deluxe property. A restaurant, bar and café as well as 24-hour fitness centre and room service, garage, hair-dresser and souvenir shop round up the hotel’s facilities. ... more less
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- Also Known As:
- Intercontinental Wien Hotel Vienna
- Intercontinental Hotel Vienna
- Intercontinental Hotel Wien