We wanted to see this magnificent building so we tried to join the guided tour on December 24th. We were waiting in front of the main entrance, but noone opened the door. After some minutes of waiting we realised that there will be no tour that day. I have checked once again on their web page, but there was no warning about cancelling the tour due to the Christmas.
Ok, we tried once again next day and - success !! That's what we thought, because the tour soon turned to a disaster. The lady who guided the tour asked us to sit and then started to talk for about an hour (the whole tour should last only 50 minutes). She was also talking only in german with no english summary. When we warned her that we were there already one hour and we had not seen anyting yet, she just apologised and continued in the same way. Her apology were the only english words I heard from her. After an hour she finally allowed us to see other rooms, stairs etc. The whole tour lasted two hours instead of 50 minutes as it should last. While we had other plans for that day, our plans were ruined.
Burgteater (building) - SPLENDID
Guided tour (the lady) - DISASTER
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