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571
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All reviews privilege room cobbled alleyway city airport train nice hotel short walk cat train shower head side street close to the hotel hotel bar reception staff old style main station public transport comfortable rooms excellent breakfast central vienna
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4 - 9 of 1,519 reviews
Reviewed 3 weeks ago via mobile

We booked this hotel’s best Suite for 4 nights stay in romantic Vienna. We travel a lot and this has been our worse stay ever: rooms are very loud as exposed to outside noises, bedding is not up to any standards as it includes very hard (like a wood) mattress and clumpy synthetic pillows, shower stall is very hard to use as ceiling is sloped in the bathroom and it’s hard to stand there, and on the top of everything room’s planning reminds of long train wagon corridor with little bedroom at the end. Elevator goes up to the third floor only and we had to climb to another floor walking for what seemed to forever through long corridors. Nowhere on the website it was mentioned or warning given regards. We don’t have mobility issues but it’s scary to imagine what it would do to older person. Receptionist Melanie was giving us a huge attitude and just kept repeating that the hotel is fully booked, not even offering any room change for 4 nights to come. To our complain that the room is not at all how it’s pictured on the website her response was that they have 200 rooms and can’t guarantee that it will look like expected... sounded like misleading advertising to us but she just talked back at everything we said. We actually moved out to another hotel to get a good night sleep and only came back to this hotel for last night because of our flight.
So we ended up spending twice as much money on hotels as planned, had couple of nights of really lousy night sleep, felt insulted by receptionist ... well, not what that dream vacation in romantic city sounds like. Warning travellers- stay away from this hotel and go somewhere else!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Captain N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Lovely traditional feel hotel. Unique location around linear courtyard plus a garden restaurant bar area. Our room was very large and well appointed, with a traditional feel/design which we liked. Dined in the restaurant twice. "Local" menu, food very good and well priced. Within easy walking distance of the delights of Vienna.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Mac097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The biggest gripe I have about this hotel was the size of the room. You could say truth in advertising was in short supply in terms of the photos on their website for the room we booked. It was more like a Box room with a bathroom attached. One side of the bed was up against the wall and not much room on the other side. It was very cramped and for a three night stay wasn’t the most pleasant place to stay. I have stayed in Accor hotels before and have never been disappointed with the rooms before. There were definite pluses: the staff for the most part were excellent, friendly and helpful. The room was immaculate. The food in the restaurant was excellent. The location was good - only a couple of blocks from the underground and for those who like to walk, 15-20 minutes from the centre; also near parks, cafes and other shops.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JEGBSTEDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We stayed here during our trip to Austria. The Hotel room was spacious and the bed were comfortable. The location was good and close to public transportation. There were plenty of good restaurants in the area and the hotel was situated in a very cool alley with shops. There was a mall down the street with a good food court.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2019 via mobile

The room was very clean as well as all common areas. Employees very friendly. The breakfast buffet has a nice variety. Ideal location from the train station to connect to the airport or catch the metro

Date of stay: September 2019
Trip type: Traveled as a couple
Thank GustavoM3573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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