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“Easy access to city centre”

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Mercure Grand Hotel Biedermeier Wien
Ranked #99 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed August 28, 2014

Modern reception and public rooms, but dated guest rooms, many of which surround the central alley which can be noisy at night as it is a thoroughfare that contains a bar. The alley is the only way to the hotel, it is cobbled, so beware if you have heavy suitcases. Rooms were clean, air con was very efficient and unusually, tea/coffee making facilities were provided. Very good breakfast, English and continental, mostly buffet with some eggs cooked to order. Hotel is a few minutes walk from a main line station/metro station. 20 minutes walk into city centre. Cannot comment on value for money as booking was part of a tour. Staff we encountered were friendly - helps to smile and try a few words in their language to break the ice. Would use as a benchmark against other hotels if I was researching another stay in Vienna. Would be happy to stay again.

Room Tip: Avoid rooms close to alley bar if possible.
See more room tips
  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear Peter M,

Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement for the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 - 371 of 1,221 reviews

Reviewed August 27, 2014

Nice hotel in a nice street. Close to a major train station, so easy to move around by public transport. City centre is within a 20 minute walk as well. The room was a decent size, but nothing spectacular. The hotel was similar, good but not spectacular. The staff was quite helpful, letting us check in early, as well as store our luggage till late at night on the day we checked out without a fuss.

  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank AdyutK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear AdyutK,

Thank you for sharing your positive impressions with the Trip advisor community.

At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement for the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2014

great hotel within walking distance (15-20 minutes) from centre of town. real good value when checking out the deals on the net, we had two rooms for two nights with a fantastic breakfast for euro 330,00 total.

Room Tip: room facing the alley
See more room tips
  • Stayed: August 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank hermann b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear Hermann B,

Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement for the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

Stayed here for three nights. Pleasant, but rather unusual location down an alleyway off the main road, well away from traffic but not from guests having to drag thier luggage over the cobbles!! The room was very much 'bog standard upper budget', but clean & perfectly adequate. In fact the whole hotel was pretty much run of the mill - nothing particularly bad & nothing particulary outstanding. Nice reception area with pleasant enough staff - restaurant and bar staff tended to be rather surly and unhelpful. Restaurant food was OK but after three days was becoming a bit repetative. Have stayed at better - and worse!!!!

Room Tip: Judging by the photos we certainly didn't have one of the better rooms - so they must vary consi...
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Travellingman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear Travellingman6,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grand Hotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2014

We booked 4 nights 20-24th Aug.
We enjoyed the hotel. Room was spacy comfortable the only thing was the choice of the room, whuch was above the alley.
Therefore all the noise from the street comes up and one cannot enjoy opened windows when the weather was so great for that.
We complained and right away were moved to a much better room facing the other side of the hotel
Here we spent 2 quiet nights
The breakfast is really rich and satisfying
Would recommend

Room Tip: Ask a room facing the garden and not the slley leading to the hotel
See more room tips
  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Alon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear Alongross,

Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you.

I will share your review with the team as it will serve as encouragement for the future.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014

Location: perfect location for my needs.
400 meters from the train station.
500 meters from the office i needed to visit
1200 meters from my favorite restaurant (Figlmüller)

Room: small but nice.
Breakfast: very good.
Reception: easy, fast and have very friendly team.
The passage leading to the reception have a great atmosphere.

  • Stayed: August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JonathanSaHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear JonathanSaHo,

Thank you for sharing your positive impressions with the Trip advisor community. It is always nice to receive positive feedback. At Mercure we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. I will share your review with the team as it will serve as encouragement for the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014

We arrived from Milan and headed straight to the Mercure Hotel. What a gem of a hotel.

Everything about this place is perfect. The price is very reasonable considering it is Vienna. The front staff are the nicest, most helpful and professional that I have ever experienced. The rooms are typically European size but they are clean and classy. The location is also excellent as is the beer in the restaurant /patio.

I would highly recommend this hotel to anyone. I look forward to staying here on my next visit to the wonderful city of Vienna.

Stayed: August 2014, traveled with family
Thank Silverwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded August 31, 2014

Dear "Silverwoods"

Thank you for the nice review, we appreciate you taking the time and giving us some input on your recent stay at our Mercure Grand Hotel Biedermeier.

We strive to provide our guests with unforgettable experiences and it seems that you were able to take full advantages of our facilities and amenities and enjoyed them.
Again, we are delighted to know you had a great time and we look forward to your return.

Kind Regards,

Benjamin Kuhn
Asst. General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Grand Hotel Biedermeier Wien

Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Vienna
#57 Family Hotel in Vienna
#66 Romantic Hotel in Vienna
#73 Luxury Hotel in Vienna
#74 Business Hotel in Vienna
Price Range: $92 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Hotel Biedermeier Wien 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more   less 
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Also Known As:
Accor Grand Hotel Biedermeier Wien

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