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“Good Quality Hotel”

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Mercure Grand Hotel Biedermeier Wien
Ranked #100 of 360 Hotels in Vienna
Certificate of Excellence
Cambridge, United Kingdom
Level 4 Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good Quality Hotel”
Reviewed April 28, 2014

Not as central in Vienna as I was hoping but the hotel itself is a good quality, free Wifi in the rooms and breakfast was especially good. I would guess approx. 10 minutes to walk right into the heart of Vienna and from there transport connections are easily accessible. Adjoining restaurant is also good, offering good quality Austrian food.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, May 11, 2014
Dear Marc S,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Level 4 Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 25, 2014

Positives
- Decent size room
- Location is 15 mins walk to Saint Stephens cathedral and 5 mins walk to Landstrafe Mitte train station which connects directly with the Airport. There is also a pastry shop opp Starbucks, called Josephine which serves the best desserts I have ever had
- Decent wifi connection
- Staff - They provide you with 3 day in Vienna brochure. Get that its quite handy.

Negatives
- The rooms are slightly old and tacky.
- I dont recommend this hotel for slightly elderly people as the hotel reception is not on the main street. From where the Cab will drop you off its a 100 meter walk on cobbled streets. Unless, you ask to be dropped of at an another entrance which is not so bad. So please ask the reception, if you have heavy luggage
- No fans provided - I was told they were locked away in Storage! Nor did they make any effort to get it out of the storage for me

The overall experience was OK but I may choose to stay elsewhere if I come back to Vienna

Room Tip: Choose a room close to the lift. We had a loooong walk to our room
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prajit_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, April 27, 2014
Dear Prajit N,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grandhotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level 6 Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 24, 2014

I stayed here while on business. The hotel is older but renovated, so it has some style to it, large rooms but also has modern amenities like wireless internet. The staff was friendly, beds comfortable.

I would stay here again when in Vienna, overall it was a great experience.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, May 11, 2014
Dear Stephen G,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed April 23, 2014

Nice hotel in converted old building. Very friendly staff and good location, not far to walk to metro. Parking was a little confusing- should use parking lot address in GPS not street address. Restaurant on site was nice to not have to search for food on our first night. Got room upgrade which was great, except the bathroom had slanted ceiling in shower which made it very difficult to wash your hair with out hitting the ceiling.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, May 11, 2014
Dear Nicole A,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 21, 2014

We stayed for 2 nights, wonderful experience. The room is small but it is because a renovated old building and it is very clean. The staffs are nice and the service is wonderful. The location is superb. However, do avoid the attic room because the elevator only reach to certain floor then you will have to use stairs to the upper floor. Overall it was great. We will stay there again definitely.

Room Tip: avoid attic room. which 3xx - 3xx it is not 3rd floor. you will have to use stairs as the elevator o...
See more room tips
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aji L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, May 11, 2014
Dear Aji L.

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 15, 2014

Didn't know when I booked the hotel, but there is a free 2-hour walking tour every Saturday, nice benefit (it starts from the Mercure near Schwedenplatz). Great location, near Landstrasse train/metro station. The staff seemed VERY eager to be helpful. Only drawback: if windows are open there is a lot of noise from people dragging rolling suitcases along cobblestone alley; also noise from nearby restaurants.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Manager at Mercure Grand Hotel Biedermeier Wien, responded to this review, April 17, 2014
Dear Koralla35,


We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Benjamin Kuhn
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Grand Hotel Biedermeier Wien

Property: Mercure Grand Hotel Biedermeier Wien
Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Vienna
#58 Family Hotel in Vienna
#67 Romantic Hotel in Vienna
#74 Business Hotel in Vienna
#74 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Hotel Biedermeier Wien 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more   less 
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Also Known As:
Accor Grand Hotel Biedermeier Wien

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