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“Lovely hotel, close to the city center”

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Mercure Grand Hotel Biedermeier Wien
Ranked #99 of 360 Hotels in Vienna
Certificate of Excellence
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely hotel, close to the city center”
Reviewed July 1, 2013

Just outside the inner city, but close to everything. Metro stop next to the hotel. Nice setting. Rooms are large enough and there is no annoyance from traffic. The only sound you hear in the morning is the noise of trolleys... (if you have the luck of sleeping long)

Minor point of the hotel is the WIFI which cannot be received in the rooms on the second floor. On the groundfloor at reception this is not an issue at all...

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, July 11, 2013
Dear Guest,

Thank you for the nice review, we appreciate you taking the time and giving us some input on your recent stay at our Mercure Grand Hotel Biedermeier.

We strive to provide our guests with unforgettable experiences and it seems that you were able to take full advantages of our facilities and amenities and enjoyed them.
Again, we are delighted to know you had a great time and we look forward to your return.

Kind Regards,

Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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The Plains, VA
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 25, 2013

It's an odd hotel that emphasizes wired internet access, but they're installing wireless. The rooms are nice but small in the European style. The breakfast is quite good -- especially if you can eat outdoors -- but the pillows need serious upgrading. The staff is very friendly, so I'm rounding 3 and a half stars up to four.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThePlainsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, July 11, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grandhotel Biedermeier. I am glad that you could enjoy our great Mercure Breakfast on our garden terrace.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address problems such as the pillows.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Benjamin Kuhn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
231 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed June 24, 2013

Enjoyed my stay in this lovely hotel. The reception staff were very friendly, and wishing me a happy birthday was a nice touch. The bed was very comfortable and together with the very quiet location made for a great nights sleep.The room was of average size and the bathroom a bit on the small size, but perfectly adequate. The location is good, with easy access to Wien Mitte station, which is just a 5 minute walk away. From here you can get regular transport links to the airport and the rest of the city, and is adjacent to the tram on the inner ring. Also, there are plenty of other food options in the area if you want an alternative to the hotel restaurant.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, July 10, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Benjamin Kuhn
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 18, 2013

Quite enjoyed during my stay in this hotel. As for location, it is quite nice with a tavern and restaurants around although to walk to Stephenplaz will be quite far. My biggest peeve is that when the taxi dropped me off the side of the road, I had to drag my luggage along uneven cobblestone path to get into the hotel. There is no drop off point in front of the lobby, so prepare to walk a little. However, once you arrive, this place is really lovely and you feel that you are in your own little world of a small country side village. Very quiet and peaceful. The fixtures in the room is quite old and tired. No complimentary water but there is a supermarket just around the corner which closes at 5 or 6pm and on sundays, so please prepare yourself.

The staff was nice and very helpful. We were suppose to move out of that hotel to start our journey around Austria but i fell really sick. We extended our stay last minute but the front desk said that a regular guest had book our room specifically but once we explained that the reason why we want to extend is so that we do not have to move (I was so sick that I could not almost get out of bed), they cordially agree that we could stay put. There is no wifi, only cable so that means if you have smartphones, tablets, laptop between the 2 of you, it is quite difficult to manage. Overall nice hotel to stay.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Starvega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this review, June 24, 2013
Dear Guest,

Thank you very much for your recent stay at Mercure Grandhotel Biedermeier. It was a pleasure for us, having you as our guest. We truly appreciate you are taking the time to share your comments regarding your stay.

Your feedback is extremely important, as it helps us to continually improve our services and provide a memorable experience for our guests.
It is fantastic to hear that you enjoyed our convinient location tour and thank you for complimenting our friendly staff as well.

It makes us very proud that you had a nice stay with us and I hope we will be able to welcome you again another time.

Best regards

Johannes Rudrof
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 15, 2013 via mobile

Found this hotel great, location is walking distance to the touristy part of town that everyone wants to see. We walked from the hotel and with 30 min had seen so many beautiful buildings it was fantastic. The hotel has a car park if you are driving. Tip for drivers, car park is accessed via street at rear of hotel it's also a quiter street than front so it's easier to park set down etc. There's a Hofer (aldi) supermarket almost next door and a great little bakery about 1 min on same side if you want a cheap breaks. Free wifi on ground floor but not available to rooms. I would stay there again and recommend.

Stayed June 2013, traveled with family
Helpful?
1 Thank Johann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this review, June 19, 2013
Dear Guest,

Thank you for the nice review, we appreciate you taking the time and giving us some input on your recent stay at our Mercure Grand Hotel Biedermeier.

We strive to provide our guests with unforgettable experiences and it seems that you were able to take full advantages of our facilities and amenities and enjoyed them.
Again, we are delighted to know you had a great time and we look forward to your return.

Best regards

Johannes Rudrof
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2013

Very nice hotel, quite place in the center of the city near to CAT. Perfect choice for a business trip and easy to walk to all major sightseeing of the city also. Very freindly and cooperative staff at the reception. Breakfast was good also.I felt really good. It was a very pleasant stay even the weather was very bad for summer-june week.
Thank you.
p.s. please use the wi-fi in the library. Is a delightful place!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this review, June 19, 2013
Dear Guest,

Thank you very much for taking the time to give us your feed back on your recent stay with us at Mercure Grand Hotel Biedermeier.

I am delighted to read that you particularly enjoyed the unique atmosphere, our restaurant and the great location. Furthermore it is nice to see that we have managed to provide you with the level of service and comfort you were expecting. I will be sharing your review with the team, as it is rewarding for us to read that you are satisfied.

Thank you again and we hope to have the pleasure to welcome you very soon.

Best regards
Johannes Rudrof
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 29, 2013

There's really nothing bad to say about this hotel:

- Location is perfect, if you take the CAT from Vienna airport you can literally be in bed in 30 minutes after landing. Stephansdom & Kartnerstrasse are also just a short walk away.

- Spotless level of cleaning in both the room and public areas.

- The Internet is only of the wired variety in the room, but the cable was long enough to work either at the desk or in bed. Speed was decent also, so really didn't miss WiFi.

- Staff was very helpful and quick at check-in, check-out and breakfast.

- Breakfast was very good, with everything from blue cheese and a custom omelet preparation station to sparkling wine and proper hot chocolate.

- Free minibar in the Privilege rooms.

- Not luxury brand, but decent toiletries.

- Free PCs and printing capabilities (from USB drives as well) in the lobby.

Finally, one also has to remark the stylishness of the rooms & public areas...if you like classic Biedermeier furniture but also want all the modern trimmings of a proper business hotel, don't hesitate to book!

Room Tip: The Privilege rooms are worth it.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnflorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this review, June 19, 2013
Dear Guest,

Thank you for your wonderful review on your recent stay at Mercure Grand Hotel Biedermeier.

We are delighted to hear that we were able to exceed your expectations and that you especially appreciated the warm hospitality of our staff, as well as our rich breakfast buffet. It was a pleasure to have you as our guest and we truly hope to welcome you back at our hotel in the near future.

Best regards

Johannes Rudrof
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Grand Hotel Biedermeier Wien

Property: Mercure Grand Hotel Biedermeier Wien
Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Vienna
#58 Family Hotel in Vienna
#67 Romantic Hotel in Vienna
#73 Luxury Hotel in Vienna
#74 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Grand Hotel Biedermeier Wien 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more   less 
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Also Known As:
Accor Grand Hotel Biedermeier Wien

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